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Workplace Communication Review Flashcards | StudBud
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Workplace Communication Review
Workplace Communication Review
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1
Visible Culture includes:
Clothing
All of the above
Food
Customs
2
Two parts of verbal communications are...
Smiling and nodding
Eating and Drinking
Speaking and Listening
Yelling and turning away
3
Covering up incidents for others, lying to your supervisor, and taking credit for someone else's ideas, are examples of:
Unethical behaviour in the workplace
natural part of the workplace
a selfish individual
Breaking the law
4
Many jobs in the workplace require writing.
False
True
5
Which is not part of professional email etiquette?
Include a greeting and closing
spell check
write a long email so you can explain everything
use business punctuation and formatting
6
23-It is a business letter format that its text is usually aligned flush left
Block
Alternative block
Semi-block
Simplified
7
What is proper email etiquette?
Using email is the best way of communicating with others.
Reply all in group email and use emojis.
Put no subject.
Clearly state your request and be sure to say thank you.
8
What defines culture in the workplace?
Gender
All of the above
Age
Race
9
Which are the top three skills that employers are looking for:
Pepople Skills, Technological Literacy , and Leadership
Communication Skills , People Skills, and Problem Solving
Creative Thining, Management, and Technological Literacy
Technological Literacy, Communication and Creativity
10
In a workplace, who has the responsibility to prevent harassment?
The Chef
Front-of-House Staff
Everyone
The Manager
11
Which of these should not be included in a memo?
Headings
Numbered list
Signature
Subject line
12
What form of communications is considered the best correspondence for legal/confidentiality concerns?
memos
letters
emails
texts
13
When communicating in a digital world you can expect it to be:
Highly competitive and Global
Both A and C
fast paced, highly connected, and empowering
Low engagement and a slow process to communicate information
14
Which is an example of ethical behavior in the workplace?
Taking a coworker's pens from his/her desk for personal use
Arriving at work on time every day & starting right to work
Telling the supervisor that an job is finished when it isn't
Arriving at work on time every day and reading the newspaper
15
Canadian office offends its Mexican affiliates, by starting the meeting without chatting. The Communication barrier is:
bypassing
poor listening skills
failure to account for different frames of reference
emotional interference
16
The most powerful and persuasive messages are:
Clear and long descriptions
Simple and informative
Relatable and constructive
Persuasive and straightforward
17
A memo is a
written message used by employyees within an organization
written message used by employees to tell bad news
written message sent via fax
vocal message employers used for business
18
The most common form of business communications today is_________
telephone
email
text
letters
19
Which of the following lets the reader know what the memo is about is
Closing
Body
From
Subject
20
Which of the following is NOT an advantage of oral communication?
It provides immediate feedback
It's more personal than written communication
It allows you to see nonverbal cues
It creates a permanent record
21
A prototype can develop into prejudice, where a stereotype cannot.
False
True
22
Invisible Culture
Parts of culture you can't see. You can feel them or see how people act.
Parts of culture that people can see and experience. Food, Music, Clothes.
Patterns of values and systems that shape a group of people
Something believed or accepted as true by a group of people.
23
ethics in the workplace include...
making your own selfish decision
making every decision based on emotional feelings
not setting clear guidelines of rules in the organization
asking co-workers before making decisions
24
Which is NOT an example of a Direct Message
Please come to the office for a discussion
Please read the following memo by October 6
If payment is not received by 5pm on October 4th, the car will be removed
All employees are expected to attend the meeting at 4 pm
25
Which of the following explains what is a memo?
Is used for communicating inside an organisation, usually short.
Is used for communicating outside an organisation, usually long.
Is used for communicating inside an organisation, usually long.
Is used for communicating outside an organisation, usually short.
26
A stereotype is an oversimplified behaviour pattern applied to a group of people.
False
True
27
A prototype is not fixed and rigid
False
True
28
A diverse workplace
offers a range of activities for employees to complete
includes people from different types of gender identity, age, ethnicity
is a collaborative environment
embraces employee differences and provides opportunities for all employees
29
Strategies to promote inclusiveness in the workplace are:
Acknowledge differences
Offer implicit bias training for everyone
All of the above
Provide mentors
30
Up to 90% of communication is nonverbal.
True
False
31
Your team has not reached its quota, you've been asked to change the numbers. Which question shouldn't matter?
Would coworkers and management approve?
Is the action legal?
How should you communicate this?
Are there better alternatives?
32
Technology has evolved the workplace which item is not relevant
It's increased workplace efficiency
Being able to access the latest aps like Wordle
It's allowed global communication
It's reduced the amount of busines travel/saving money
33
Which scenario is a reason why a memo instead of an email may be written?
It can't be used for legal purposes
It is for external communication
The message is long and detailed
It is informal
34
The subject line is the most important part of email communication
False
True
35
Guidelines for ethics in the workplace.
social responsibility
conduct
code of ethics
principle
36
Active listening skills include
Eliminating distractions
Taking notes and asking clarifying questions
All of the above
Being aware of gender differences
37
Visible Culture
Something believed or accepted as true by a group of people.
Parts of culture you can't see. You can feel them or see how people act.
Parts of culture that people can see and experience. Food, Music, Clothes.
Patterns of values and systems that shape a group of people
38
What is visible culture?
Parts of culture you can see
The color of a persons eyes
What kind of clothes a person wears
Parts of culture you can't see
39
Which is not a characteristic of culture
Culture is static
Culture is visible and invisible
Culture is learned
Culture is the basis of self-identity and community
40
You can demonstrate respect in the workplace:
Only working with people you like
By giving your opinion or advice
Assume you know what your clients like
Be aware of your culture and how it impacts on other people
41
Which is not an example of a low context culture?
Are literal explicit and detailed
Collectivist thought, What is good for the group, not the individual
Action Oriented
Individualistic
42
Please arranges the informal letter format accordingly.
Address,Opening, Salutation, Signature, Date, Closing
Address,Date,Greeting,Intoduction,Content,Closing,Signature
All is the answers are correct
Opening,Date,Closure,Main point, Content, Signature
43
Which is not a trait to help develop a different cultural lens
Actively listening
Identifying their own biases
Asking questions to grow their knowledge
structured and rigid thining
44
Today's employees may be expected to be on call all the time, without extra pay.
True
False
45
Ethics in the workplace refers to
Career Goals
Language
Communication skills
Prescribed standard of conduct
46
Working in diverse teams can help with
Increase employee morale by creating a community
Increase productivity
Making better and more accurate decisions
All of the above
47
Diversity in the workplace can be differences in:
religion, disability, sexuality
gender, personality, education
age, race, culture
all of the above
48
Which of the following is only in a memo?
It is typewritten
It is internal communication
There is a signature
There is a greeting: Dear ,
