Effective Communication in Pharmacy

Question 1

True or false: Professionalism includes respecting patient autonomy

Accepted Answer

True

Question 2

What should you do if a call is about side effects?

Accepted Answer

Transfer to pharmacist

Question 3

Which method is fast and easy to use?

Accepted Answer

Email

Question 4

Which is a characteristic of a professional?

Accepted Answer

Trustworthy

Question 5

Which communication method minimizes errors?

Accepted Answer

Fax

Question 6

Which is a nonverbal communication skill?

Accepted Answer

Kinesics

Question 7

What should you do by the 3rd ring?

Accepted Answer

Answer

Question 8

What should you monitor in clinical pharmacy?

Accepted Answer

Disease states

Question 9

Which population needs special communication?

Accepted Answer

Children

Question 10

What is essential for email communication?

Accepted Answer

Consent form

Question 11

Which is a communication challenge?

Accepted Answer

Environmental barriers

Question 12

What should you do if a patient has a language barrier?

Accepted Answer

Use translator

Question 13

What is important in telephone communication?

Accepted Answer

Clarity

Question 14

What should you consider in pharmaceutical practice?

Accepted Answer

Patient preference

Question 15

True or false: Emails should include encryption

Accepted Answer

True

Question 16

True or false: Pharmacy technicians can handle emergency calls

Accepted Answer

False

Question 17

Which practice uses detail-oriented skills?

Accepted Answer

Distribution

Question 18

What is a key aspect of professionalism?

Accepted Answer

Appearance

Question 19

Which is a form of communication in pharmacy?

Accepted Answer

Fax

Questions 19