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Sport & Recreation End of Year Exam Revision
Sport & Recreation End of Year Exam Revision
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Sport & Recreation revision for the end of year exam (Unit 1&2)
Flashcards
44 cards
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Practice quiz
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Host live
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Questions
44
Answers
1
LAAAF stands for:
Listen, Acknowledge, Act, Accept, Follow Up
Listen, Ask, Act in Response, Action, Follow Up
Listen, Acknowledge, Act in Response, Action, Follow Up
Listen, Action, Act in Response, Acknowledge, Follow Up
2
When reviewing your website for ease of use you need to consider:
Privacy Issues
Account Settings
Copyright
Reliability
3
Which of the following is NOT a penalty for breaching the consumer law?
$10 million fine
Jail time
10% of annual turnover in the previous year
A fine of up to 3x the value of the gain
4
What does NSO stand for?
National Sporting Officials
National Sporting Organisation
National Substitution Over
Netball Sports Official
5
Personal presentation could include:
jewellery
personal hygiene
active listening
body language
6
Which of the following is NOT an ethical responsibility?
Physical & Verbal Abuse
Fair play
Harassment
medical history
7
Risk management principles include:
risk minimisation
PPE
injury prevention
Elimination
8
Possible emergency situations in the sport, fitness and recreation industry include...
potholes
medical emergencies
broken equipment
ethical issues
9
Which of the following is a way to identify hazards from outside the organisation?
Physical Inspection
Movies
Call WorkSafe
Media
10
"Create a barrier between harm and employees in the workplace" is which risk control option?
Isolation
Elimination
Engineering Controls
Administrative Controls
11
Which of the following is a way to identify hazards from within the organisation?
Physical Inspection
Call WorkSafe
Media
Movies
12
Video file types may include:
.pdf
mov
.wav
.bmp
13
"Remove the hazard or cause of potential harm completely" is which risk control option?
Isolation
Engineering Controls
Elimination
Administrative Controls
14
Also known as tagging...
mashups
hosted services
folksonomies
web applications
15
The definition of social media is...
a tool used for sharing photos and friends.
any form of media that is used for social interaction.
sites like facebook and myspace.
how we connect with people in modern times
16
Audio files may include:
.pdf
mov
.bmp
.wav
17
Which of the following is NOT a common workplace hazard?
Radiation
Manual Tasks
Danger
Gravity
18
Which of the following is NOT a type of PPE?
Helmet
Goggles
Mobile phone
Gloves
19
Issues with social media include:
Hacking
Password Stealing
Copyright
Cyber Bullying
20
Sport specific information that you may have to be aware of as an official includes:
football rules
codes of behaviour/conduct
registration and accreditation
player's age
21
Which of the following is an example of an initiative to promote repeat business?
Ask Questions
LAAAF
Free Giveaways
Client Retention
22
A mashup is...
a hosted service which provides service via the internet.
a video sharing site.
a social networking site.
a mixture of web applications when different media is used.
23
Which of the following is NOT a way to manage customer expectations:
Have regular & open communication
Create goals together
Open & Closed Questions
Build rapport
24
When disposing of sharps you should...
ask a participant to pick up the sharp
wear PPE
leave it on the ground as you are not responsible
place the sharp into a bin
25
Which of the following is NOT a social media site?
Flickr
Google
Twitter
YouTube
26
Upselling is when you encourage a customer to...
buy a more advanced model/better product than the original
buy extra items that could be used with the original item
27
An external client is...
Someone on the phone
always a new client
Someone contacting via email
Someone at reception asking for help
28
Which of the following is not a method of communication?
Written
Body Language
Verbal
Documented
29
An internal client is...
Someone emailing the business
Someone calling the business on the phone
always a regular client
Someone within the business
30
Application file types may include:
.bmp
.pdf
mov
.wav
31
Which of the following is NOT a social media tool:
Microsoft Office
Hosted Services
Blogs
Folksonomies
32
"Changes to equipment, materials or resources to reduce the harm" is which risk control option?
Elimination
Administrative Controls
Isolation
Engineering Controls
33
A personal journal, diary or outlet that allows you to record your thoughts is a:
blog
facebook
mashups
wiki
34
Which if the following is NOT a place you can find more information about the NOAS?
Television
Internet
NSOs
Media
35
Which of the following is not a type of client:
Those with a disability
Those with challenging behaviour
Young Children
Regular & New
36
Legal obligations you may have as an official include:
customer-client relationships
legal qualification
risk management
negligence
37
Picture file types may include:
.pdf
.bmp
.wav
mov
38
What is a hazard?
An incident occurs in the workplace and you must document it
A 1948 American film directed by George Marshall
Source of potential harm which could cause injury or loss.
A Belgian professional footballer who plays for Chelsea
39
What does WHS stand for?
Workplace Health Standards
Work Harder & Smarter
Workplace Health & Safety
Workers Health & Safety
40
Add-ons are when you encourage a customer to...
buy a more advanced model/better product than the original
buy extra items that could be used with the original item
41
What does NOAS stand for?
National Officiating Accreditation Scheme
National Officiating Australian Scheme
Not Officiating Association Sports
National Overseas Accreditation Scheme
42
How can I confirm that customers are satisfied with my service:
Client retention
Ask them
Reach out directly
Visual cues
43
Which of the following is NOT a way that you could provide personalised service?
Know your client
Follow up clients
Track their progress
Customer self-service stations
44
When filling out a maintenance log, you should include the following?
Address
Medical condition
Repairs carried out
Age
