What does 'CRM' stand for?

Customer Relationship Management

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Terminologie des ventes

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Questions 17

Answers

1
What does 'CRM' stand for?
Cost Reduction Model
Customer Relationship Management
Client Resource Management
Consumer Research Method
2
What is a 'lead'?
Sales report
Marketing strategy
Potential customer
Product launch
3
True or false: Upselling is always beneficial.
True
False
4
What is 'cross-selling'?
Discounting prices
Increasing advertising
Selling related products
Changing suppliers
5
Which is a key component of negotiation?
Silence
Aggression
Distraction
Compromise
6
What does 'ROI' mean?
Return of Income
Rate of Interest
Revenue of Income
Return on Investment
7
True or false: A sales pitch should be short.
True
False
8
What does 'B2B' stand for?
Buy to Buy
Best to Best
Brand to Brand
Business to Business
9
What is 'customer retention'?
Keeping existing customers
Finding new customers
Reducing prices
Increasing product range
10
Which is a common sales technique?
Product differentiation
Market segmentation
Cold calling
Brand loyalty
11
What is a 'value proposition'?
Customer feedback
Unique benefit offered
Market analysis
Sales target
12
True or false: Sales quotas are always achievable.
True
False
13
Which is a benefit of networking?
Reducing costs
Increasing inventory
Avoiding competition
Building relationships
14
What does 'closing a sale' mean?
Following up with leads
Finalizing the transaction
Starting a conversation
Creating a proposal
15
What is 'market segmentation'?
Increasing sales volume
Dividing customers into groups
Improving customer service
Creating a new product
16
Which term means 'customer's first impression'?
Lead Generation
Sales Funnel
Touchpoint
First Contact
17
What does 'sales funnel' refer to?
Market trends
Sales team structure
Types of products
Stages of customer journey

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