Week 30 - Cisco Revision

Question 1

How will you get to safe mode

Accepted Answer

F8

Question 2

what is used to transfer many users documents to a file server with least administrative effort

Accepted Answer

USMT

Question 3

which of these is not in a laser printer maintenance kit

Accepted Answer

ink

Question 4

Which of these is not an antistatic measure?

Accepted Answer

Carpet

Question 5

what is this?

Accepted Answer

inverter

Question 6

What would you carry with the glass facing your chest?

Accepted Answer

a CRT monitor

Question 7

Which of these can you not buy in shops

Accepted Answer

Windows 7 home basic

Question 8

_____________ uses line of sight and cannot get through walls

Accepted Answer

Infared

Question 9

Will this PC run Windows 7?

Accepted Answer

NO

Question 10

True or False: Everything you tried to do when fixing the computer should be recorded?

Accepted Answer

TRUE

Question 11

When are you likely to change the boot order?

Accepted Answer

When installing Windows

Question 12

How many bits are in an IPv6 Address?

Accepted Answer

128

Question 13

Remote desktop can be launched by typing....

Accepted Answer

mstsc

Question 14

which topology is the most expensive to implement?

Accepted Answer

mesh

Question 15

Where are mileys files stored in XP?

Accepted Answer

c:\users\miley

Question 16

how many service packs did windows XP have?

Accepted Answer

3

Question 17

What converts DC to AC for a laptops display?

Accepted Answer

inverter

Question 18

what were used in A and B drives?

Accepted Answer

floppy disks

Question 19

IEEE1284 is also known as

Accepted Answer

PARALLEL PORT

Question 20

Your customer is talking really slowly. what will you do?

Accepted Answer

let them finish

Question 21

Which part of a laptop should you remove before working on it?

Accepted Answer

the battery

Question 22

__________ can sometimes be turned off accidentally and will need to be paired again

Accepted Answer

bluetooth

Question 23

When does Last known good reset?

Accepted Answer

when a user successfully logs in

Question 24

If you have a bad rapport with a customer....

Accepted Answer

they may not reccomend you

Question 25

If you want the computer to use an older driver that worked where will you do that?

Accepted Answer

Device Manager

Question 26

Why would you repeat what the customer has just told back to them before starting work?

Accepted Answer

accuracy

Question 27

Which operating system is created by google?

Accepted Answer

Android

Question 28

Your solution to a problem did not fix the laptop, what step of the troubleshooting model now?

Accepted Answer

Establish a theory of cause

Question 29

What is the cheapest IT support to offer your customers?

Accepted Answer

FAQ

Question 30

what replaced the BIOS

Accepted Answer

UEFI

Question 31

which port number will allow you to help your friend over the internet

Accepted Answer

3389

Question 32

You are in the middle of the desert and you are not plugged in. How will you use your laptop

Accepted Answer

I will do nothing and it will work

Question 33

what is the CLI equivalent of disk management?

Accepted Answer

Disk Part

Question 34

What is a printer called that only prints one colour

Accepted Answer

Mono

Question 35

What many bits are in a MAC address?

Accepted Answer

fourtyeight

Question 36

ddos stands for

Accepted Answer

distributed denial of service

Question 37

when putting a customer on hold you should always...

Accepted Answer

explain why you are putting them on hold

Question 38

what part of a laptop illuminates the back of the display?

Accepted Answer

backlight

Question 39

Which type of calls have the most priority?

Accepted Answer

complaints

Question 40

Which of these is a boot file in windows XP?

Accepted Answer

boot.ini

Question 41

a broken _________________ had meant I have to enter the date every time my pc starts...

Accepted Answer

CMOS battery

Question 42

which role of support will collect the most basic infromation and usually ipconfig/renew?

Accepted Answer

1st Line

Week 30 - Cisco Revision

Questions 42

Week 30 - Cisco Revision

Questions 42