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Operations processes
Operations processes
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StudBud Administration
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Preliminary Business Studies
Flashcards
14 cards
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Practice quiz
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Questions
14
Answers
1
The operations process is less visible, or intangible in a service business
True
False
2
With the transformation of a good, the production process and consumption are not linked.
FALSE
TRUE
3
The end result of the transformation process.
Output
Production
Manufacturing
Value added
4
Includes the plant, machinery and property necessary to conduct operations.
Transformed resources
Transforming resources
Outputs
Material inputs
5
All activities in which managers engage to produce a good/service.
Operations management
Operations
Transformation
Production
6
The three key elements of the production process are
output, production and laour
inputs, transformation and production
transformation, production and operations
input, transformation and ouput
7
The conversion of inputs (resources) into outputs (goods or services).
Transformation
Production
Processing
Operations
8
The business processes that transform inputs into outputs
Value adding
Operations
Production
Processing
9
Resources used in the production process.
Outputs
Inputs
Transformation
10
Quality management is
The degree of excellence of goods and services
Groups of workers who solve quality issues
Strategies to ensure customer expectations are met
Inspection points to check for defects
11
Which of the following is a characteristic of Quality Assurance
It is a preventive technique to manage quality
Uses inspection stations
It is product oriented
It is a corrective technique in quality management
12
Which of the following is a characteristic of manufacturing (good) operations?
Labour intensive
Must be close to the market
Output is usually non-durable
High capital costs
13
Material inputs include:
labour, money and machinery
water, steel and electricity
teller, software and property
time, machinists and information
14
An example of a transformed resource
Customers
Office
Machinery
Staff
