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IT Essentials Chapter 4 Ver 7.0 Flashcards | StudBud
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IT Essentials Chapter 4 Ver 7.0
IT Essentials Chapter 4 Ver 7.0
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Answers
1
What step ot the TS would you listen for beep codes
2
3
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4
2
Where would you get a display of all the devices that are configured on a computer.
Event Viewer
Device Manager
Diagnostic Tools
Task Manager
3
Which is NOT a benefit of computer maintenance
Extended life of components
Eliminate the need for repairs
Reduce equipment failure
Data protection
4
Possible Cause: Working system with front case HDD LED not working
HDD needs to be replaced
HDD LED cable not plugged in properly
Malware has corrupted the HDD
HDD needs to defragmented
5
What step of TS would you check power cables and power lights?
2
4
3
1
6
What is the next step of TS after you apply recommended solution
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4
6
3
7
What does a Red X in device manager mean?
The device is disabled
The device needs to be deleted
The device is in a problem state
The systme does not know which driver to install
8
Where do you find updated info about errors caused by system, user or software?
Event Viewer
Device Manageer
Security and Maintenance
System Information
9
What step of the TS process do you identify the problem
4
1
3
2
10
Where should you check for distended or swollen capacitors
RAM
HDD
Motherboard
SSD
11
NOT a Possible Cause: You installed a second HDD but it does not show up in BIOS
Incorrect drivers installed
Incorrect BIOS Setting
SATA Power cable not connected
SATA data cable is loose
12
What Type of data should be backed up before troubleshooting?
The entire system
IE favorites, user applications
User prefered Browser
IE favorites, user documents
13
What prevent. maint. should be performed regularly in a dusty, dirty environment?
Update all software
Remove dust for fans
Run and Antivirus check
Replace the Power Supply
14
PC is in a shop that is dusty, 85 Deg F, 70 % humidity. What may affect the laptop negatively
Humidity
Dust
Temperature
Temp and Humidity
15
What are the Optimal Operating Conditions for a computer?
10-80% Humidity and 45-90 Deg F
10-50% Humidity and 60-120 Deg F
Humidity less than 10% and 45-90 Deg F
10-50% Humidity and 20-90 Deg F
16
This displays the applications and background processes that are currently running
Device Manager
Diagnostic Tools
Event Viewer
Task Manager
17
What step of the TS process do you test the theory to determine the cause
1
2
4
3
18
Possible Cause: You installed a new video card in PCIe and you are not getting any image
Needs to be installed in PCI slot
Incorrect drivers installed
No power connection to the video card
Not using onboard Graphics card
19
If you are unable to solve problem what should you do?
Gather Info and escalate the problem
Return the computer to the manufacturer
Document your findings and apologize to the customer
Tell the customer to buy a new computer
20
The best way to confirm the CPU fan is spinning
Check the CPU temperature
Check for POST errors
Check the BIOS
Visually observe it
21
Possible Solution: The computer boots slowly & the HW setting are rediscovered with each boot
Add RAM
Update the OS
Replace the CPU
Replace CMOS battery
22
How do you open a jammed or broken optical drive
Insert a pin in the small hole next to the eject button
Reboot the Compter
Open it from BIOS
Replace the Optical Drive
23
Possible cause: App is slow and HDD LED is constantly on
The OS needs to be updated
Power Supply is overloaded
Swap file is being used
Malware has corrupted the HDD
24
What does a yellow triangle in device manager mean?
The device is in a problem state
The device needs to be deleted
The device is disabled
The systme does not know which driver to install
25
NOT a Possible Cause: The computer will not turn on
The power supply has failed
The CPU is overheating
The power supply switch is turned off
The powersupply voltage switch is incorrectly set
26
Why should you write on the work order information obtained from the customer?
To help with problem solving
For the customer to know what caused the problem
To verify system performance
In case you cannot fix it, the customer knows what was wrong
27
What step of TS do you demonstrate to the customer the solution corrected the problem?
5
3
6
4
28
What should you do if the built in NIC stops working
Replace the Motherboard
Install a new NIC into a DIMM Slot
Upate the OS drivers
Install a new NIC into a PCIe slot
29
What step of the TS process do you establish a plan of action & implement the solution
4
2
3
1
30
What is the proper way to clean fans with compressed air
Hold the Compressed air upside down while holding the fan
Spin the fan in a clockwise direction with the compressed air
Hold the fan to prevent it from spinning
Spin the fan in a conter clockwise direction with the compressed air
31
You installed a new anitvirus update. What should you do next
Set the BIOS back to the defaults
Document findings, actions and outcomes
Run a full virus scan
Update the OS
32
What happens if RAM is not properly installed
The OS will report an error indicating the RAM needs to replaced
The CPU will stop working
The computer will load applications slowly
The computer will not boot
33
Possible Cause: You notice a burning electronics smell
Case Fan stopped working
CPU overheating
Power supply overloaded or damaged
RAM overheating
34
Which should NOT be part of a sotware prevenative maintance plan?
Partition the Hard Drive
Update virus definitions
Remove unwanted programs
Update drivers
35
You finally get a system working after many attempts to solve the problem what do you document?
Everything done to try to solve the problem
The solution to the problem
How to prevent the problem
What data you backed up
36
Possible Cause: Workstation locks up after 5 Minutes
HDD is overheating
CPU does not have enough power
POST failed to install hardware
CPU is overheating
37
What step of the TS would you ask open and closed ended questions
3
4
2
1
38
What should be done before any troubleshooting steps?
Back up the OS
Backup all applications
Back up data that has been changed since the trouble started
Backup all user data
