. When should the Decreasing Options Technique be used?

When there are too many options to consider

What does the AEIOU conflict management model stand for?

Assume, Express, Interpret, Observe, Understand, Assume, Express, Interpret, Observe, Understand

What is the definition of conflict?

A disagreement or clash between two or more parties

Which of the following is a strategy to resolve gridlock in negotiations?

Break the issue into smaller, more manageable parts

What is the Decreasing Options Technique?

A method of eliminating options to simplify decision-making

What is a structured procedure in problem-solving?

B) A set of organized steps to follow

What is the difference between constructive and deconstructive conflict?

Constructive conflict leads solutions, deconstructive conflict escalates

What is an example of a personality conflict?

Personal clashes due to differing communication styles

What is collective cohesion in a group?

The sense that the group is functioning well together as a single entity

Which of the following is an example of listening to remember?

Recalling the message after some time has passed

What is the definition of anger?

feeling frustration or dissatisfaction that arises from unmet expectations

What is the definition of anger management?

Techniques to control and appropriately express feelings of anger

Which is a reservation?

A limit or exception to the claim

What is the Nominal Group Technique?

A method of silent, individual idea generation followed by group discussion

What is social cohesion in a group?

sense of personal bonds and friendships among group members

What does the 4 R Method of conflict management stand for?

Recognize, Respond, Resolve, Repeat

What is an example of listening to evaluate?

Analyzing the speaker’s message for credibility and value

What is the definition of cooperative negotiation?

where both parties work together to find a mutually beneficial solution

What does "listening to interpret" involve?

Analyzing and understanding the deeper meaning of the message

A word that limits the strength of a claim

How do men typically respond to social expectations in listening?

have task-focused, efficient listening style shaped by social expectations.

What’s the primary characteristic of groupthink

seeking consensus at the expense of critical evaluation

When should you use the avoiding conflict style

When the issue is trivial and not worth the energy of conflict

What is the definition of negotiation in conflict resolution?

A dialogue where both parties try to reach a compromise or agreement

When should you use the collaborating conflict style?

u are willing to sacrifice your own interests for the other person’s needs

How does an individualist culture typically handle conflict?

By prioritizing personal goals and addressing conflicts directly

How can groupthink be prevented?

By assigning a "devil's advocate" role

What is the "Golden Rule of Listening"?

Listen to others the way you want to be listened to

When is the accommodating conflict style most appropriate?

When the issue is more important to the other person than to you

What is an example of a procedural conflict?

Disagreeing about the method used to accomplish a task

What is the definition of listening?

The process of receiving, interpreting, and responding

A claim of policy is focused on

taking action or making changes

Listening to respond means

Acting as you listening so that you can just respond with your own argument

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Questions 89

Answers

1
. When should the Decreasing Options Technique be used?
When there are too many options to consider
When seeking consensus
When generating a large number of ideas
When evaluating ideas
2
What does the AEIOU conflict management model stand for?
Assume, Express, Interpret, Observe, Understand
Assume, Express, Interpret, Observe, Understand
Accept, Engage, Inquire, Observe, Unify
Acknowledge, Evaluate, Ignore, Observe, Unify
3
What is the definition of conflict?
A disagreement or clash between two or more parties
A situation where people avoid discussing their differences
A peaceful interaction between people with differing views
A situation where both parties are in agreement
4
What is a benefit of group problem solving?
Faster decisions
More perspectives
Less discussion
One opinion dominates
5
Which of the following is a strategy to resolve gridlock in negotiations?
Break the issue into smaller, more manageable parts
Refuse to compromise under any circumstances
Use the avoidance conflict style
One party completely gives in to the other’s demands
6
What is the Decreasing Options Technique?
A structured debate format
A technique for generating new ideas
A method of eliminating options to simplify decision-making
A method of voting on ideas
7
What is a structured procedure in problem-solving?
Unplanned decision-making
B) A set of organized steps to follow
Spontaneous idea generation
Informal discussions
8
Which of the following is NOT a symptom of groupthink
Open debate
Illusion of invulnerability
Pressure on dissenters
Self-censorship
9
What is a fact in argumentation
A personal belief
Something proven true
A general opinion
An exaggeration
10
What is the difference between constructive and deconstructive conflict?
Constructive conflict avoid disagreement, while deconstructive conflicts
conflict is personal issues, while deconstructive conflict is about tasks
Constructive conflict leads solutions, deconstructive conflict escalates
constructive conflicts lead to solutions
11
strategy in deliberative argumentation is:
Sticking to one view
Listening actively
Ignoring others
Speaking over others
12
Which technique involves generating ideas without criticism?
Progressive Problem-Solving Method
Decreasing Options Technique
Nominal Group Technique
Brainstorming
13
What is an example of a personality conflict?
Disagreements about the approach to a task
A misunderstanding about a project deadline
Personal clashes due to differing communication styles
Disagreement over facts or data
14
Dependent decision maker:
Ignores feedback
Makes fast choices
Relies on others
Uses data
15
What is collective cohesion in a group?
The division of the group into smaller subgroups to increase efficiency
The practice of creating strong interpersonal connections among all members
group's focus on achieving individual goals rather than shared objectives
The sense that the group is functioning well together as a single entity
16
What are statistics used for?
Anecdotal support
Metaphors
Emotional appeal
Numeric evidence
17
Which of the following is an example of listening to remember?
Analyzing the speaker's message critically
Asking the speaker for more details
Writing down key facts from the speaker's message
Recalling the message after some time has passed
18
What is the definition of anger?
feeling frustration or dissatisfaction that arises from unmet expectations
A physical reaction to stress
A lack of emotional control in response to stress
A positive emotional response to conflict
19
Deliberative group argumentation focuses on
Assigning blame
Competing to win
Avoiding debate
Exploring ideas
20
What is the definition of anger management?
Blaming others for your feelings of anger
The process of suppressing anger until it is no longer felt
Avoiding confrontations and ignoring feelings of anger
Techniques to control and appropriately express feelings of anger
21
What is the primary rule of brainstorming?
Limit participation
Evaluate ideas immediately
Focus on quantity of ideas
Criticize ideas to improve them
22
Which question is asked during decision making?
What is our goal
When is the test?
Who is absent?
What did we eat?
23
Which is a reservation?
A supporting reason
A limit or exception to the claim
A conclusion
A type of argument
24
What is the Nominal Group Technique?
A technique for spontaneous idea sharing
A method of voting on ideas
A structured debate format
A method of silent, individual idea generation followed by group discussion
25
What is social cohesion in a group?
focus on meeting deadlines and achieving group goals
sense of personal bonds and friendships among group members
division of roles and tasks without regard for relationships
A focus on completing tasks efficiently while avoiding personal interaction
26
What does the 4 R Method of conflict management stand for?
Recognize, Record, React, Resolve
Recognize, Respond, Resolve, Repeat
Respond, Reassess, Resolve, Revisit
Reflect, Relax, Recognize, Resolve
27
Which of the following is a goal of problem-solving?
To suppress dissenting opinions
To avoid conflict
to generate quality content
To maintain group harmony
28
What is an example of listening to evaluate?
Analyzing the speaker’s message for credibility and value
Repeating the speaker’s message verbatim
Agreeing with everything the speaker says
Distracting yourself while the speaker talks
29
What is the definition of cooperative negotiation?
strategy where a party gives up their demands for the other party’s benefit
A tactic of manipulation to force the other party to accept your solution
where both parties work together to find a mutually beneficial solution
A win-lose negotiation strategyboth parties aim to achieve their own goals
30
What is power in group dynamics?
Influence over decisions
Strict voting rules
Ability to ignore others
Refusal to lead
31
What does "listening to interpret" involve?
Offering your feedback right away
Analyzing and understanding the deeper meaning of the message
Simply hearing the words
Judging the content of the message
32
What is a qualifieR
A conclusion
A word that limits the strength of a claim
. A personal belief
A type of evidence
33
How do men typically respond to social expectations in listening?
By focusing on providing emotional support
By avoiding eye contact during conversations
have task-focused, efficient listening style shaped by social expectations.
By listening passively without engaging in the conversation
34
An argument is:
A question
A claim with support
A fight
random guess
35
What’s the primary characteristic of groupthink
encouraging diverse opinions
avoiding group cohesion
seeking consensus at the expense of critical evaluation
promoting individual creativity
36
What does "Control Judgement" help with in creativity?
Reduces criticism
Increases bias
Encourages risk
Stops ideas
37
When should you use the avoiding conflict style
When both parties care about the issue but can't resolve it immediately
When there is an urgent need for a decision
When you need to assert your position firmly
When the issue is trivial and not worth the energy of conflict
38
Which type of group is more susceptible to groupthink
Groups with a "devil's advocate"
Homogeneous groups
Heterogeneous groups
Groups with structured procedures
39
What is the definition of negotiation in conflict resolution?
A process where each party gives up everything to reach an agreement
A technique used to avoid discussing the issue at hand
A dialogue where both parties try to reach a compromise or agreement
Making unilateral decisions without consulting others
40
How can culture affect argument style
It can't
It controls debate outcomes
It weakens logic
It shapes communication norms
41
What is critical thinking?
Memorizing facts
Analyzing and evaluating
Following instructions
Repeating ideas
42
When should you use the collaborating conflict style?
parties have high stake in the issue and want a mutually beneficial outcome
u are willing to sacrifice your own interests for the other person’s needs
When the other party is highly competitive and doesn’t want to collaborate
When avoiding conflict is more important than solving the problem
43
How does an individualist culture typically handle conflict?
By prioritizing personal goals and addressing conflicts directly
By focusing on collective goals and avoiding conflict at all costs
By suppressing emotions and avoiding direct expression
By focusing on group harmony and avoiding personal confrontation
44
How can groupthink be prevented?
By assigning a "devil's advocate" role
By avoiding structured decision-making
By promoting group harmony over critical evaluation
By discouraging dissenting opinions
45
What is the "Golden Rule of Listening"?
Listen without making any judgments
Listen to only the words being spoken, not the tone
Listen only to those who are important
Listen to others the way you want to be listened to
46
When is the accommodating conflict style most appropriate?
When the issue is more important to the other person than to you
When you want to avoid any discussion of the issue
When you need to win at all costs
When both parties need to maintain their positions strongly
47
What is an example of a procedural conflict?
Disagreement on the delegation of roles
Disagreeing on personal values or beliefs
Disagreeing on the goals of a project
Disagreeing about the method used to accomplish a task
48
What is the definition of listening?
The act of hearing sounds without focusing
The process of responding without hearing the message
The process of receiving, interpreting, and responding
The act of memorizing information
49
A claim of policy is focused on
taking action or making changes
Predicting future events
What is right or wrong
Sharing personal stories
50
Listening to respond means
Silently reflecting on the message without responding
Acting as you listening so that you can just respond with your own argument
Quickly making a judgment before the speaker finishes
Listening to only the first part of the message
51
Which best describes backing?
A type of rebuttal
Summary of the claim
Evidence for the warrant
A group discussion
52
What are the two components of creativity
Planning and control
. Originality and usefulness
Strategy and results
Logic and memory
53
What is an example of task conflict?
A lack of interest in team activities
Disagreements over personal values
Disagreements over how to complete a project
Personal conflicts due to personality differences
54
Listening to understand means
Judging the validity of the speaker's statements
Offering a solution to the speaker’s problem
Simply hearing the words without interpretation
Recognizing the key points the speaker is trying to convey
55
What is a characteristic of a high-context culture?
People value personal space and privacy highly
Information is conveyed largely through nonverbal cues and context
Words are always more important than the context in communication
Communication is direct and explicit
56
What is a claim in the Toulmin Model?
statement being argued
counterexample
supporting detail
question
57
What is a common cause of groupthink?
High group cohesion
Diverse membership
Structured decision-making processes
Encouragement of dissenting opinions
58
What is the first step in the problem-solving process?
Review the results
Select a solution
Implement the solution
Define the problem
59
4. What does the "H" in the HURIER model stand for?
) Hypothesize
Honor
Help
Hear
60
What does the Myers-Briggs Type Indicator assess
The leadership qualities of a person
The intelligence level of an individual
evaluates personality on attention, information, decision-making, and life
The emotional intelligence of individuals
61
What is the role of evidence in an argument?
Ends the argument
Supports the claim
Adds emotion
Weakens the position
62
Deborah Tannen claims that men typically approach conflict by
Focusing on winning the argument and defending their position
Avoiding confrontation and keeping the peace
Expressing emotions openly and resolving conflicts through conversation
Offering compromise solutions in an effort to find common ground
63
Which best refutes an argument
Agree silently
Ignore it
Use stronger emotion
provide counter-evidence
64
Avoidant decision maker:
Leads always
Asks tough questions
Acts quickly
Postpones decisions
65
When is the Nominal Group Technique most effective?
When seeking diverse opinions
When evaluating ideas
When generating a large number of ideas
When quick consensus is needed
66
How much time do people typically spend listening during communication
30%
60%
40%
50%
67
How does a collectivist culture typically handle conflict?
By addressing issues in public forums to gain consensus
By focusing on individual needs and desires
By avoiding confrontation and maintaining group harmony
By expressing dissatisfaction openly and immediately
68
Organizational culture refers to:
Dress code
Meeting schedules
Company profits
Group traditions and values
69
What is a group presentation?
. A personal report
. An online quiz
A team delivering info together
A video recording
70
What do “What if” questions stimulate?
Rules
Predictability
Imagination
Criticism
71
Which is NOT one of the four basic stages of creativity?
Justification
Incubation
Preparation
Verification
72
Which of the following is an example of listening to hear?
Noticing background sounds while listening to the speaker
Analyzing the speaker’s arguments for strengths and weaknesses
Thinking critically about the speaker's message
Understanding the emotional tone of the speaker’s voice
73
Argumentation is valuable because it:
Shuts down ideas
Clarifies thinking
Confuses people
Causes conflict
74
Which of the following is an example of an effective listening habit?
Ignoring the speaker’s body language
Giving feedback by summarizing key points
Avoiding eye contact to prevent distractions
Multitasking while listening
75
Consensus means:
Voting
Random choice
Agreement by all
Majority rules
76
When is the competing conflict style appropriate?
When collaboration and discussion are needed for a solution
When the issue is not important to you, but it matters to the other person
When both parties should compromise equally
When quick, decisive action is required, and the outcome matters greatly
77
What is a characteristic of a low-context culture?
Personal relationships are emphasized over formal communication
Communication is indirect and relies on context
People value harmony and consensus over individual expression
Communication is explicit, and meaning is primarily in the words spoken
78
What is a common example of a poor listening habit?
Asking clarifying questions
Making eye contact during a conversation
Interrupting the speaker to share your own opinions
Nodding and showing interest while listening
79
Which helps enhance group creativity?
Avoiding feedback
Brainstorming
Sticking to one idea
Groupthink
80
What is a preexisting preference?
brainstorming method
A group vote
A neutral stance
decision made before discussion
81
When should brainstorming be used?
When seeking consensus
When evaluating ideas
When making final decisions
When generating a large number of ideas
82
According to a 2006 study, how do women generally respond to conflict?
By expressing anger more openly and aggressively
By avoiding any direct confrontation and focusing on consensus
By being more competitive and confrontational
By attempting to suppress their feelings
83
How do women typically respond to social expectations in listening?
use a more empathetic and supportive listening style, shape
By avoiding expressing their thoughts
By remaining silent during discussions
By interrupting and directing the conversation
84
When is the compromising conflict style best used?
When both parties need a complete win
When you need to find a middle ground that satisfies both par
When one party’s position is more important than the other’s
When both parties are unwilling to give up anything
85
What is a warrant
. A counterargument
A repeated opinion
The logic linking claim and evidence
. A conclusion
86
· Which is a claim of value?
Art is important to society
We should recycle."
It will probably rain."
"Water boils at 100°C."
87
Which is an example of using metaphors in problem solving?
This team is a machine”
Cost analysis
Listing pros and cons
Voting on options
88
What is task cohesion in a group?
The amount of time spent discussing personal issues during meetings
The extent to which group members are friendly and social with one another
The ability to quickly resolve conflicts among members
The degree to which group members are motivated to achieve shared goals
89
What is the definition of cohesion in a group context?
A method for resolving conflicts by promoting individual needs
A process for eliminating diversity within the group
A decision-making process that ensures group members have equal say
A strong sense of unity and common purpose among group members

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