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Operations management Flashcards | StudBud

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Operations management

9 terms·StudBud Administration·4,509 plays

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Questions 9

Answers

1
An example of output for Qantas would be
greater market share
passengers receiving a safe and enjoyable flight
plane, pilot, airline crew, food, airport
flying, serving food, providing entertainment
2
Productivity is concerned with
whether the company is meeting customer expectations
the volume of production from a factory
how much profit a company makes in a year
the ratio of outputs to inputs
3
Business competitiveness is best described as
how much profit a company makes in a year
the ability for one company to outperform its rivals
the ratio of outputs to inputs
the volume of production from a factory
4
The final product presented to the customer either as goods (tangible) or services (intangible)
Outings
Outgoings
Outputs
Outplacement
5
An example of inputs for a florist would be
Flowers, ribbon, florist, shop, till, entrepreneurship
Bouquet of flowers
Delivered flowers
Cutting, arranging, delivering
6
Which of the following is one of the key elements of an operations system?
Processes
Technology
Materials requirement planning
Quality assurance
7
Transformational ______ are what is done to the inputs to transform them into finished outputs
Performance
Processes
Polices
Procedures
8
Which of the following is not included in the inputs in operations management?
Customer service
Entrepreneurship
Labour
Raw materials
9
An example of processes for VISY would be
recycling, pulping, packaging
recycled paper
used paper, pulping machinery, factory, workers
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