Wave 22A

What is the Average Response Time (ART) in LMI?

You can view the customer's chat history in LogMeIn (LMI).

What is the option to accept a chat in LogMeIn?

What is the First Response Time (FRT) for LogMeIn?

I log "AWAY WRAP" 10 mins before my schedule breaks, lunch & end of shift.

I should ask "Are you still there?" before closing the chat in LMI?

All SMS customers come in unauthenticated.

What Cox internet package provides 500 Mbps download speeds?

What is my main troubleshooting tool?

We click on what tab in ICE to make sales on a customer account?

The CommCenter Team can have a tech return "Same Day" if the cx missed the appt.

Cox App customers are always logged in?

The smart advisor option is available for SMS interactions.

An authorized user CANNOT:

Where do we confirm whether a customer is logged in (LMI)?

The SQSA can be used to change the 4 digit, Cox Pin.

What do we do in LMI when going for Lunch?

You can add up to 6 authorized users on a cx account.

I must authenticate to take a payment.

What is the data cap for Cox Internet packages?

What is the wait time before closing out an inactive SMS interaction?