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GSCM326 Week 6 Flashcards | StudBud

Explore/GSCM326 Week 6

The 5 M's include:

Complaints about creating the QFD

GSCM326 Week 6

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Questions 8

Answers

1
Complaints about creating the QFD
Difficulty in obtaining a clear understanding of customer wants.
The matrices are difficult to use and time consuming for lean organizations
All of the above
The math used lacks the precision necessary for a Six Sigma company
2
The 5 M's include:
Material used and measurements taken
The environment and machines, the manpower (people) who operate the process
the methods (work instructions) provided
All of the above
3
Affinity Diagrams
All of the above
Break down barriers created by past failures
Break down barriers created by past failures
Promote Creativity and give structure to the process
4
QFD Primary Benefit - organization functional departments are involved on day one, and a primary objective of TQM
False
True
5
Building a House of Quality takes 6 steps
True
False
6
QFD is a specialized method for making customer needs/wants components of design and production of product or service.
False
True
7
Competitive Benchmarking
Gather/analyze customer sat data relative to our and competing products
develop a planned satisfaction rating target for our forthcoming product
All of the above
calculate improvement factors and sales points
8
House of Quality - The first 4 steps traceable to voice of the customer:
Production decisions
Design decisions and choice of quality measurements
All of the above
Design of the production process