Final Exam

______ communication is the language of gesture & actions, including body language

W/ all telephone calls, the 1st thing you need is the pt's ___, in case you are disconnected

is a comprehensive software program that manages administrative & business functions

The medical assistant is responsible for making sure there is a _____consent form

Much of the pt information contained in an EHR is ____ the contents of a paper medical record

Using an EHR, a medical assistant will

A ___claim is 1 that is never accepted in the payer's computer system bc invalid info

a pt's account is in the hands of a______ agency,offices will terminate the MD-pt relationship

Ideally, before leaving the office, the pt will schedule his or her next appointment. Known as

MA's should be sure the schedule depicts all unavailable times, known as forming a ______

employee's payroll check is calculated by taking__before taxes & any withholdings are taken out

To make sure the accounts & entries are correct, day sheets need to be___ at the end of the day

code reflects detailed information about the illness or injury converted to alphanumeric form

____is the process of sorting/grouping patients according to the seriousness of their condition

If an error is made AFTER the typing process, you should do all of the following EXCEPT

All of the following are included in financial management EXCEPT

In editing medical reports, you can't change the ____ of report/alter the meaning in any way

The band of tissue that holds bone to bone is a/an

Lifelong learning in medicine is ______

________ claims are error-free

Payment at the time of _________is the ideal method of collection

office manager acts as the ________for the business activities conducted in the office.

An open fracture is called

cabinets are used to file documents like pt records, taxes, insurance policies & canceled cks

It is preferable that _______ person(s) be responsible for the office's bank deposits

The medical assistant's main responsibility is to assist the ______ in providing patient care

A _____letter is useful when the same letter is sent to several different people

________ are NOT responsible for bills unless they are declared emancipated

_______is prior approval in order for the cost of medical service to be covered by insurance

____is a discount that MD's may opt to offer to other MDs, staff, family members or clergy

Medical coding is the process of assigning ______ characters represent pt diagnoses & services

Which of the following is a clinical responsibility of a medical assistant?

Org. establish ________ programs to inform of regulations & educate employees

MD must provide same knowledge, care & skill that a similar trained MD gives in the same local

Having lg amts of cash in an office poses a security risk & offers the potential for __of funds

W/ Medicare, if the ______claim form is NOT used, the claim will be rejected

Listening to_____info & requests helps determine the type of appointment that's actually needed

Soft skills are __________

means the pt is informed about the possible consequences of having & not having a procedure/tx

Touching someone without the person's consent is referred to as _______

Individual healthcare MDs must be sure computerized products used in med. practice addresses

Scheduling ________ pt's appointment requires time, patience, & effective organizational skills

MD may be charged w/ ____of the pt if he/she does NOT give notice of withdrawal from the case

It is a violation of the _____ to throw patient information into the trash

________ is a deceitful practice

No info is to be disclosed w/o the _____ permission of the patient

plan should include: MD's statement of issue w/pt, plan of care, options for pt, & instruction

____is considered the founder of modern nursing

A list of drugs approved for coverage is known as a(n) ________

the practice of scheduling two pts to be seen during same time slot w/o allowing 4 more time