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COS 101 (CIMA) Flashcards | StudBud
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COS 101 (CIMA)
COS 101 (CIMA)
70 terms
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Use this #template to reinforce classroom concepts
Flashcards
70 cards
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Practice quiz
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Host live
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Questions
70
Answers
1
The USDA recommends that people eat ___________.
large amounts of sugar
no salt
moderate amounts of salt and sugar
only animal-based fats
2
Which of the following is an example of a short-term goal?
graduating from barbering school in six months
owning your own home in two years
becoming a salon or spa owner in five years
being able to retire in 20 years
3
It is recommended that you begin building your portfolio ____________.
at night
entirely from scratch
while you are still in school
on your lunchbreak at work
4
The most successful professionals stay informed, __________ , up-to-date, and are on the cutting edge of their industry.
exasperated
educated
hydrated
clean-shaven
5
A powerful portfolio will include letters of reference from __________.
neighbors
former employers
family members
friends
6
Effective human relations and communication skills build ___professional growth, and promote a positive work environment
strong values
lasting client relationships
professional ethics
stimulating conversations
7
The sixth step of the 10-step consultation method is ____________.
show and tell
discuss upkeep and maintenance
review the intake form
determine and rate the client’s preferences
8
When you avoid sharing clients’ private matters with, even your friends, you are practicing what type of behavior?
unethical
ethical
counterproductive
perfectionist
9
Establishing a professional online image is an essential ____________ attribute
team-building
image-building
positive-attitude
communications
10
When interacting communicating with coworkers make every effort to remain __ and resist being pulled into spats/cliques.
objective
aggressive
aloof
assertive
11
A wristwatch can help you stay on schedule; however, it must be __________.
waterproof
black
flattering
stylish
12
The daily maintenance of cleanliness by practicing good healthful habits is _______________.
professional hygiene
personal hygiene
professional image
physical presentation
13
Image enhancers ___________.
can be worn under clothing to provide additional support
are used to digitally touchup photos
is another term for eyeglasses
improve the quality of your professional image
14
A practical step for effectively communicating in the workplace is to ______________.
be inattentive
talk more and listen less
believe in yourself
react instead of responding
15
The ability to understand people is ___________ to operating effectively in many industries.
secondary
unimportant
incidental
the key
16
The impression you project through both your outward appearance and your conduct in theworkplace is _______________.
professional hygiene
professional image
personal hygiene
physical presentation
17
When should the client consultation be performed?
during the service
when booking the appointment
before starting the actual service
after the service
18
Social media is a powerful tool when used correctly. You should not use it to ___________.
post helpful content
moderate your personal pages or walls
forward spam
communicate with clients
19
_____ aids in and accelerates the skin’s healing processes and is vitally important infighting the aging process
Vitamin C
Vitamin D
Vitamin E
Vitamin A
20
A significant # of people are sensitive or allergic to a variety of chemicals, salons and spas often have a _____policy
no-fragrance
stain-free
spill-free
standard uniform
21
To earn a client’s __________ and loyalty, be consistent by always having a positiveattitude.
trust
respect
money
affection
22
When you meet an older client for the first time, you should _____________.
address the client by the honorific
ask how the client wishes to be addressed
address the client by their first name
address the client solemnly
23
Facial hair _____________.
is inadvisable, especially on women
should be neat and trimmed
can be used to display dominance
is often distracting for clients
24
A most important life skill to remember and practice is to ______________.
master techniques to become more serious and less humorous
maintain a protective attitude
stick to your goals only if necessary
be helpful and caring for others
25
Approaching work with a strong sense of responsibility is considered an important ______________.
motivation
Life skill
personality approach
self-actualization
26
What time-management tool helps you prioritize tasks and activities?
physical activity
to-do lists
downtime
unstructured time
27
In addition to being free of dirt, it is important that your clothing is _____________.
new
colorful
stain free
expensive
28
______________ may happen occasionally but should not be a regular occurrence.
Open-toed shoes
Chipped teeth
Broken nails
Black eyes
29
The process of ___________ is fulfilling one’s potential and requires a lifelongcommitment.
passion
creativity
inspiration
self-actualization
30
You may want to schedule clients who are ___ late for the last appointment of theday or ask them to arrive earlier.
occasionally
never
rarely
habitually
31
What is true of water?
It is the one essential nutrient no person can live without.
You should only drink water after you exercise.
It can be refreshing but is not necessary for the body’s health.
You should only drink water when it is hot outside.
32
A stylist should not attempt to fulfill the role of ___ career guide, sounding board or motivational coach for anyone
counselor
polite listener
professional acquaintance
haircolor expert
33
Lack of water is the principal cause of ____________.
daytime memory loss
daytime mood swings
daytime hunger
daytime fatigue
34
Client ___ is the communication with a client that determines the client’s needs and how to achieve the desired results.
conference
conversation
communion
consultation
35
In handling a client who is dissatisfied with a service, the ultimate goal is to ______________.
get the client out of the shop as quickly as possible
make the client happy and willing to return for future services
fully satisfy the client, regardless of the cost
convince the client that you are right and she is wrong
36
The cultural pulse of an organization often comes from ____________.
effective communication skills
ethics
the mission statement
mind mapping
37
It is beneficial for beauty professionals to have a working knowledge of nutrition because ____________.
your license doubles as a dietician license
good nutrition is necessary for healthy skin, hair, and nails
you will be tested heavily on nutrition on your written exams
you will be tested heavily on nutrition at your practical exams
38
An example of ___ is never breaching confidentiality by repeating personalinformation that clients have shared with you.
discretion
competence
integrity
sincerity
39
The _____________ is the governmental agency that issues the recommended nutritional guideline MyPlate.
Food and Drug Administration
Federal Trade Commission
United States Department of Agriculture
Centers for Disease Control and Prevention
40
“I will study tomorrow instead of today” is an example of which of the following?
lack of a game plan
procrastination
perfectionism
visualization
41
When taking notes, using key words or phrases helps identify ______________.
allowing your ideas to flow
writing down the main topic
breaking the information into smaller segments
creating a to-do list
42
One weak moment of ________________ right before performing a service could spell disaster
posting on Facebook
drinking coffee
texting a friend
calling a friend
43
To keep the body healthy, you must be sure that what you eat helps to ____________.
delay the rate of aging
cause fatigue
prevent hydration
regulate the overall function of your cells
44
Ensure you are dressed for success by tuning in to ___________.
your career goals
the salon, spa, or barbershop’s culture
the weather and environment
your innermost desires
45
One of the best ways to follow a healthy diet is to read ___________.
Vitamins
Proteins
Carbohydrates
Fats
46
How long should your personal mission statement be?
one page, single-spaced
one or two sentences
a single line
one or two paragraphs
47
As a beauty professional, you should brush and floss your teeth and use ____________ throughout the day as needed.
fragrance
mouthwash
lotion
antiseptic
48
The document also known as a client questionnaire, consultation card, or health history form is the client _______ form.
intake
greeting
welcome
consultation
49
SHAPES (stands 4 Sensation, Heat regulation, Absorption, Protection, Excretion, andSecretion) is an example of ________.
word association
mind mapping
a rhyme
an acronym
50
One action step for success is to practice doing whatever helps you maintain ____________.
a positive self-image
an inflated ego
a friendly tone of voice
an approachable demeanor
51
What process would you use to identify long-term and short-term goals?
time management
self-actualization
self-personality
goal setting
52
The act of successfully sharing information between two people so that theinformation is understood is called _______
overt
strong
effective
direct
53
A __ is a collection of photos and documents that reflect your skillsaccomplishments and abilities in your career field.
letter of recommendation
portfolio
diploma
resume
54
When you learn to say “no” firmly but kindly, and mean it, you are demonstrating what time-management technique?
rewarding yourself
not taking on more than you can handle
problem solving
prioritizing
55
When choosing makeup for work, what should be your first priority?
showing off your makeup skills
making yourself look sexually attractive
concealing your identity
accentuating your best features
56
Good communication skills reduce potential workplace ___________.
conflict
consistency
compatibility
harmony
57
A 2% drop in ___ can trigger fuzzy short-term memory trouble with math and difficulty focusing on a screen or paper.
client rebooking
weight
body water
body fat
58
Emotional stability plays a key part in successfully handling which of the following situations?
confrontation
nonverbal communications
positive interactions
work–life balance
59
In a nutrition context, RDA stands for ____________.
recommended daily allowance
reoccurring diarrhea ailment
retirement
retroactive dietary allotment
60
When communicating with your manager about an issue or problem, it is recommended that you ______________ beforehand.
think of possible excuses
think of who you can blame
cover up your mistakes
think of possible solutions
61
It is recommended that you allow how much time in your schedule to do the client consultation?
3–5 minutes
15–20 minutes
5–15 minutes
1–3 minutes
62
Vitamins are considered ___________.
cosmetic ingredients
nutritional requirements
nutritional supplements
medications
63
If a new topic seems particularly overwhelming, what is a good way to help remember theinformation?
allowing your ideas to flow
breaking the information into smaller segments
creating a to-do list
writing down the main topic
64
Which of these items should be kept in your hygiene pack?
toothpaste
gum
lipstick
teeth whitener
65
If a client requests a look that they have seen on a celebrity but that cannot be achieved, you should _____________.
perform the service, since this is what the client has requested
refuse the service, tell the client this cut/color won't work for them
create a plan, offer alternative looks, and set future goals
create your own design, ignoring what the client has specified
66
Being ___________ is good because it helps people understand your position.
critical
assertive
aggressive
confrontational
67
Which of the following stimulates clear thinking?
note taking
exercise and recreation
repetition
key words and phrases
68
When you align your behavior and actions to your values, you are demonstrating ___________.
emotional stability
discretion
diplomacy
integrity
69
As you interact and communicate with coworkers, you should be honest and _______________.
sensitive
frightened
adversarial
oblivious
70
While working, your clothing should always be stylish, comfortable, and ___________.
highly accessorized
formal
functional
colorful