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AMA 101 Final Exam Review Flashcards | StudBud
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AMA 101 Final Exam Review
AMA 101 Final Exam Review
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1
Which is the most common type of business letter where all elements are left justified?
Full block letter format
Modified block letter format
2
The physical medical record belongs to the
insurance company.
physician or provider.
patient.
All of these
3
Which of the following is not typically included in memorandums?
To:
Subject:
Signature:
From:
4
When placing callers on hold, how often should you check back to make sure the caller still wants to remain on hold?
No longer than 1 minute
Every 2 minutes
Until time is available to talk
5
Active listening involves
discovering vital information.
All of these
concentrating on the conversation at hand.
6
How can the EHR function to best help improve a facility’s appointment show rate?
Can allow searches for patient appointments based on a few parameters.
The system can generate a list of the confirmed appointments.
The system can matrix the schedule with input from a staff member.
Can be programmed to initiate reminder and confirmation calls to patients.
7
Which of the following describes a phrase without a main clause and is a major error in writing?
Noun
Fragment
Verb
Complete sentence
8
Which type of scheduling is an attempt to create short-term flexibility within each hour?
Wave scheduling
Time-specified scheduling
Stream scheduling
Modified-wave scheduling
9
Open office hours do not work well for most practices.
True
False
10
Which is the most common service used by healthcare facilities for envelopes and packages weighing up to 13 ounces?
First-Class Mail
Priority Mail Express
Priority Mail
Standard Post service
11
A gigabyte is approximately 5 million bytes of data.
False
True
12
Which of the following would be considered professional jargon?
Earache
Headache
Encephalalgia
Backache
13
An ordered item that has not been delivered when promised or demanded but will be supplied at a later date is said to be
front-ordered.
backordered.
on hold.
14
Less storage space is needed for EHR systems.
False
True
15
Leasing equipment, such as copiers, often proves to be more expensive than purchasing the equipment.
True
False
16
The patient owns the medical record.
False
True
17
Reverse chronologic order is where the most recent item is on the top and older items are filed farther back.
False
True
18
Answering services can be used for which of the following?
None of these
Buffer and screen after-hours calls
Cover the telephone if all staff members need to be away at the same time
Both of these
19
Which of the following is referred to as the “brains” of the computer?
CPU
RAM
SSD
20
Which of the following terms is spelled correctly?
Optimistic
Optimestic
21
An electronic health record system conceivably could hold all the patients seen over the life of a physician’s practice.
True
False
22
The medical assistant may help an angry caller to calm down by
calling the physician into the situation.
speaking in a lower tone of voice.
getting angry in return.
23
When documents are added to a patient’s chart, the most recent information should be placed on top.
True
False
24
Which medical assistant has a good work ethic?
Mac, who complains to thepatients about his workload
Angela, who arrives on timeevery day
Roy, who completes hisduties and leaves early
John, who is sick often andhas missed several days of work
25
When patients need a series of appointments, it is best to
use any method of scheduling; they will all be effective.
let the patient call when he or she is ready to come in.
schedule them individually.
try to set the appointments for the same day of the week at the same time.
26
A pleasing telephone voice is developed by using
professional jargon.
customer service.
a monotone.
clarity.
27
When new stock is added, it should be placed
wherever it will fit.
in the middle.
at the front.
in the back.
28
A series of computers that are linked, allowing them to share information, is a(n)
Database
Network
Clearinghouse
Internet
29
Words that replace nouns so that they do not have to be repeated constantly are called
interjections.
prepositions.
pronouns.
verbs.
30
The most commonly used input device that allows the computer operator to select commands with the monitor is called?
control key.
mouse.
scanner.
cursor.
31
Which software allows sharing of information with other providers outside the facility?
EMR
EHR
32
Which size letterhead is appropriate for most business correspondence?
8 1/2 ´ 11 inches
5 1/2 ´ 8 1/2 inches
33
All sales calls are an interruption to the physician’s day.
False
True
34
If a patient has been waiting longer than __ minutes past his or her appointment time, the MA should offer to reschedule
45 minutes
15 minutes
5 minutes
1 hour
35
For legal purposes, what needs to occur when a patient fails to keep an appointment?
Classify the patient as a “deadbeat”
Place documentation in the patient health record and appointment schedule
Reschedule as soon as possible
36
Very little statistical information can be gleaned from an EHR system.
False
True
37
A kilobyte is approximately 2,410 bits.
True
False
38
For which of the following products must a physician authorize the order and provide a copy of their DEA registration?
Narcotics
Needles
Sterile solutions
Medications
39
How are corrections made to the electronic health record?
The incorrect entry is deleted and the new one is written in.
A new entry or addendum must be added close to the original entry
40
An application program is perform a variety of tasks, such as word processing, database functions, and patient billing.
False
True
41
If English is not the caller’s primary language, the medical assistant must use listening skills to ensure understanding
False
True
42
Medical facilities should keep records on minors for how long?
Until the minor is deceased
Until the minor reaches the age of majority, plus 3 years
Indefinitely
43
The “E” entry in the SOAPER charting method means
education.
evaluation.
exclude.
44
Improved outcomes is part of which of the stages of meaningful use?
Stage 3
Stage 4
Stage 2
Stage 1
45
A gigabyte is approximately 1000 Megabytes (MB) of data
False
True
46
Which of the following is a monthly activity?
Restock rooms
Organize reading materials in rooms
Disinfect toys in patient waiting areas
Inventory emergency supplies
47
What duties should be performed in anticipation of the day at the provider's office?
Turn on all equipment that will be used throughout the day.
All of the these should be performed.
Make sure each room is fully stocked with supplies.
Turn on the lights in all examination rooms.
48
The reorder point for an item is calculated based on
Both of these answers
the number used per day.
the number of days it takes to order and receive the product.
49
Block style letters have how many blank lines between the closing and the typed name and credentials of the sender?
1
4
2
3
50
A kilobyte is approximately 1,024 bits.
False
True
51
If proof of mailing is needed, the medical assistant might ask the post office for
a certificate of delivery.
a certificate of mailing.
insured mail.
special handling.
52
The process of moving an active file to inactive status is called
indexing.
purging.
coding.
53
Which of the following keyboards helps reduce repetitive strain injuries by minimizing muscle strain?
QWERTY keyboard
Split-key layout
Both Split-key layout and Waved or curved key layout
Waved or curved key layout
54
Which statement is not accurate about correcting charting errors?
Draw two clear lines through the error.
Do not hide charting errors.
In the margin, initial and date the error correction.
Insert the correction above or immediately after the error.
55
An ergonomic workstation designed for prolonged use will not include which of the following?
Headsets
Split-key keyboards
Laptops and tablets
56
The medical assistant should check to make sure all patients have left the facility before locking up and leaving for th
False
True
57
Which of the following terms is spelled correctly?
Demeaner
Demeanor
58
System software and application software have the same meaning.
True
False
59
Information that is gained by questioning the patient or that is taken from a form is called __ information.
subjective
objective
necessary
confidential
60
Which of the following health information exchanges allows providers to request information on a patient from others?
Direct exchange
All of these
Consumer mediated exchange
Query-based exchange
61
Patients may fail to appear for appointments because
the office consistently runs behind schedule.
All of these
they have been pressed for a payment but do not have the funds to pay.
they are in denial and are having difficulty facing their illness.
62
Which software contains limited information, usually related to medical treatment for one healthcare facility.
EMR
EHR
63
Inventories of computer hardware, calculators, and copiers for tax purposes are
deducted as a practice expense for the year in which they are purchased.
depreciated over 2 years.
depreciated over 7 years.
depreciated over 5 years.
64
Which part of the computer contains logic circuitry, which interprets instructions from a program?
CD-ROM
CPU
Application software
ROM
65
What are used to help prevent access to private networks?
Firewalls
Virus detectors
Network systems
66
Which of the following screens responds to the electrical characteristics of a finger?
Resistive touch screen
Touch pad
Capacitive touch screen
67
Who ultimately decides whether a medical record can be released?
The physician
The patient
68
Which of the following dates is written correctly for inclusion in the heading of a letter?
5/1/20
May 1st, 2020
May 1, ‘20
May 1, 2020
69
Inventory management involves tracking inventory and identifying the quantity of product to purchase.
True
False
70
Which of the following is not objective information?
Diagnosis
Family history
Physical examination and findings
Progress notes
71
Cipher text is another name for which of the following?
Encrypted data
Decryption data
Audit trail
Firewall
72
The “R” entry in the SOAPER charting method means
rationale.
reinforce.
repeat.
response.
73
The medical assistant can refer patients to an Internet map if they call for directions to the physician’s office.
False
True
74
For equipment inventory, which of the following should be kept at a central location, available to all users?
Maintenance log
Service provider contact information
Warranty information
Operations manual
75
All of the following are advantages to using laser printers except
cost.
efficiency.
quality of printing.
speed.
76
Common output devices in the healthcare setting include which of the following?
Printers
Monitors
Speakers
All of the above
77
The medical assistant should be extremely careful when using a speakerphone because
it is distracting.
confidentiality can be violated.
the service is expensive.
78
Who is the legal owner of the information stored in a patient’s record?
The patient
Both the patient and the physician
The patient’s insurance company
The physician or agency where services were provided
79
Which of the following is essential to active listening?
Listen to nonverbal clues
All of these
Interpret what the message is
Restate the message
80
Encrypted data are called
cipher text.
flash.
firewalls.
81
Identify the error(s) in the following inside address:Jane Miller14412 East Lake Drv.Tallahassee, FL 34101
All of these
Street abbreviations
Personal title
Comma between city and state
82
When using speakerphone, which of the following should occur to comply with HIPAA?
Should not be used in areas where conversation can be overheard
Door or reception window should be closed
Let the person know who else will be listening in
Inform the caller that you will be using speakerphone
