rate of staff absenteeism measures

number staff that neglect to turn up for work when scheduled

examples of voluntary termination may include

retirement, resignation, redundancy

high risk strategies are likely to not result in

individuals feeling supported in their opinion

Lawrence and Nohria's 4 drives are:

acquire, bond, comprehend, defend

which of the following is not a characteristic of a service business

inputs are usually more physical

What statement best suits laissez-faire management style

employees assume total responsibility for making decisions

According to Porter, the most successful businesses implement:

the strategy that suits their business circumstances.

percentage of market share is calculated by

dividing a business sales by total industry sales

number of sales measures

number of output sold by a business

management skills requires to manage change are

communication, delegation, planning

Organisational inertia is

unenthusiastic response from management to a proposed change

management by objectives involves

setting objectives for employees-align with overall goals

The 5 principles of goal setting are, according to Lock and Latham...

clarity, feedback, commitment, task complexity, challenge

the 5 steps of the planning process in order are:

define, analyse, develop, implement, monitor

the ending of employment of an employee

net profit figures is best described as

what remains when expenses are deducted from revenue

Good workplace relations requires management to

provide fair wages & working conditions & recognise employee

The correct categories of Maslow's hierarchy of needs are..

physiological, safety, social, esteem, actualisation

manipulation can be best described as

devious influence over someone to get them to do what u want

growth in the rate of productivity indicates

the business is using resources more efficiently

four most common low risk strategies to overcome employee resistance are

empowerment, support, communication, incentives

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Answers

1
rate of staff absenteeism measures
number of sick people in the workplace taking days off
number staff that neglect to turn up for work when scheduled
number of staff retiring
number of staff leaving the business
2
which of the following includes 2 materials management strategies
just in time and forecasting
lean management and quality control
inventory control and automated production lines
just in time and CAM
3
a type of business structure that has 'pty ltd' in it's name
public listed company
sole trader
trust
private limited company
4
examples of voluntary termination may include
retirement, retrenchment, dismissal
resignation, dismissal, retirement
retirement, resignation, redundancy
retrenchment, dismissal, redundancy
5
high risk strategies are likely to not result in
individuals submitting, but becoming resentful
greater long term resistance to change
individuals feeling tricked
individuals feeling supported in their opinion
6
360 degree feedback is an approach that is used within
all of the above
management by objectives
employee self evaluation
employee observation
7
a sole trader business has unlimited liability
false
true
8
__ is the ability of a business to develop strategies for a competitive edge
competitive advantage
delegating
competitors
leadership
9
Lawrence and Nohria's 4 drives are:
fitting in, career, advancement, comprehending, money
acquire, bond, comprehend, defend
achievement, training, motivation, defending
money, learning, frienships, threats
10
which of the following is not a characteristic of a service business
inputs are usually more physical
is more likely to have differences in how output is received
is performed
produces an intangible output
11
What statement best suits laissez-faire management style
employees assume total responsibility for making decisions
manager unites with staff to make decisions together
manager attempts to sell decisions to staff
manager consults with employees before making decisions
12
which of the following is an appropriate strategy to respond to an increase customer complaints
lean management
re-deployment of resources
ignore them
quality management
13
According to Porter, the most successful businesses implement:
the strategy that suits their business circumstances.
the differentiation approach.
the cost leadership strategy.
both strategies, to help maximise their chances of success.
14
which KPI is relevant to: a manager wants to compare performance of her company & rival company
Percentage of market share
Level of wastage
Rates of staff absenteeism
Level of staff turnover
15
percentage of market share is calculated by
dividing a business sales by total industry sales
dividing total profits by total expenses
subtracting a business total sales from industry sales
multiplying expenses by revenue
16
Utilising lean management principles in the workplace speed up operations and reduce waste
false
true
17
Maslow's hierarchy includes how many categories of needs?
5
4
3
6
18
number of sales measures
number of input bought
number of days staff are absent
number of employees
number of output sold by a business
19
which is a disadvantage of off the job training
employees are familiar with environment
professional help
more expensive with fees
costs less
20
which of these is not an element of corporate culture
symbols
values and practices
human resource management
rituals and celebrations
21
management skills requires to manage change are
leadership, academia, negativity
proactivity, leading, organisational inertia
communication, delegation, planning
interpersonal, training and money
22
Organisational inertia is
unenthusiastic response from management to a proposed change
enthusiastic response from management to a proposed change
enthusiastic response from employees to a proposed change
unenthusiastic response from employees to a proposed change
23
management by objectives involves
deciding on strategies to achieve business objectives
establishing the mission and vision statement
setting objectives for employees-align with overall goals
giving feedback to employees after appraisal
24
The 5 principles of goal setting are, according to Lock and Latham...
smart, measurable, always, relevant, time
clarity, feedback, commitment, task complexity, challenge
easy, specific, improvement, measurable, quick
clarity, creative, safe, teamwork, feedback
25
the 5 steps of the planning process in order are:
eat, sleep, rave, repeat
define, analyse, develop, implement, monitor
create, analyse, evaluate, monitor and define
define, prepare, operate, implement and develop
26
the unfreeze sage of Lewin's 3 step model may include
providing training
evaluating the effectiveness of the implemented change
accepting the need for change
empowering action
27
managers can gain trust and support through persuasion, what management style suits this
participative
autocratic
laissez-faire
persuasive
28
quality control involves use of a system so a business achieves set standards in production
false
true
29
termination is
dismissing an employee as not enough work to pay them
the ending of employment of an employee
quitting the job
employee decides to no longer be part of the labour force
30
what is materials handling
physical handling of goods
planning materials
monitoring stock
minimising costs
31
net profit figures is best described as
the total products a business has sold
what remains when expenses are deducted from revenue
a business total revenue
a business total sales
32
the process that a business go through to become a register company and separate legal entity
transformation
globalisation
arbitration
incorporation
33
A successful differentiation strategy requires:
the business to manufacture a quality product.
ongoing investment in research, development and innovation.
an effective marketing campaign.
all of the above.
34
when you have an experienced, highly qualified team, you should use a persuasive approach
true
false
35
'the big issue magazine' is an example of
private limited company
public listed company
government business enterprise
social enterprise
36
which is not verbal communication
slouching
postcard
email
phone call
37
In order for an EBA to be approved by the Fair Work Commission, it must:
Include no unlawful terms.
Pass the Better Off Overall Test (B.O.O.T).
Include a dispute resolution procedure
All of the above
38
which of the following is a stakeholder from the external environment
management
trade unions
shareholders
directors
39
Good workplace relations requires management to
provide fair wages & working conditions & recognise employee
workplace agreement is lowest cost option for the business
remove employees who complain about their working conditions
allow employees to have whatever they request
40
which of the following is a characteristic of a manufacturing business
produces services
process/production occurs simultaneously to consumer buy
is performed
produces tangibles
41
The correct categories of Maslow's hierarchy of needs are..
money, friendships, job security, goal setting, commission
physiological, security, love, esteem, collaboration
physiological, safety, social, esteem, actualisation
food, shelter, cognitive development, OH&S, teamwork
42
what management style only TELLS staff what decisions have been made, with no input or reason
autocratic
persuasive
consultative
participative
43
manipulation can be best described as
providing support to employees
forcefully attacking someone you don't like
devious influence over someone to get them to do what u want
bullying individuals
44
growth in the rate of productivity indicates
the business is using resources more efficiently
the business has lost market share
the business is using more input to produce fewer output
the business is using resources less efficiently
45
real corporate culture can be seen in
objectives
policies
slogans
behaviour
46
an automated production line and conveyer belt is best when producing a variety of custom items
false
true
47
output of a service business is tangible
true
false
48
involves series of checks throughout production to ensure output meets predetermined standards
total quality management
quality control
lean management
quality assurance
49
employees should be supported and communicated with at which stage of the 3 step change model
change
unfreeze
all 3 steps
re-freeze
50
what is one responsibility of employers regarding workplace relations
good faith bargaining
lean management principles
represent employees to create an award agreement together
setting the minimum wage
51
four most common low risk strategies to overcome employee resistance are
communication, empowerment, bribes, incentives
communication, threat, empowerment, support
empowerment, support, communication, incentives
empowerment, incentives, intimidation, support
52
one advantage of investment in training is:
takes employees away from their usual activities at time
employee might leave the business after training investment
benefits the business by improving the skills of employees
time consuming
53
Maslow, Lock & Latham and Lawrence & Nohria developed theories with the direct function to...
increase profit
improve motivation
improve operations
implement change
54
which of the following is not a commonly used technique for carrying out appraisals
comparison method
essay method
off the job training
critical incident method
55
a similarity between quality control and quality assurance is
both involve checking of product against standards
both speed up the production process
both involve only internal stakeholders focusing on quality
both involve an external institute to check the product
56
which of these is not a type of waste identified by lean management
excess motion
overproduction
excess inventory
conveyer belts
57
which strategy best addresses objectives relating to the KPI of level of wastage
expanding into overseas markets
family day celebrations
training program for staff in retail sales
review ways to recycle materials in the production process
58
The drive to comprehend includes
the desire to satisfy one's curiosity and learn new skills
the need to form relationships with others
desire to own material goods, obtain status and power
to remove threats to one's safety
59
level of staff turnover:
indicates how safe a workplace is
measures staff leaving the business who need to be replaced
measures staff leaving the business for lunch
indicates staff satisfaction
60
increase in number of customer complaints can indicate
improvements in quality
improvements in staff morale
increase in productivity
increase in customer dissatisfaction
61
which of the following is not a learning organisation discipline
mental models
personal mastery
systems thinking
communication
62
which is not a management skill
communicating
delegating
forecasting
planning
63
___ is responsible for coordinating all activities from acquiring to terminating employees
operations manager
employees manager
human resource manager
sale and marketing manager
64
Exporting is a strategy that:
more accessible to all business due to emergence of internet
is only available to medium and large businesses.
is only profitable when the value of the aus dollar is high
involves buying goods and services from foreign businesses.
65
on the job training is
learning skills for your job, whilst working
monitor the performance of employees
sending employees to a specialised training institution
off the job training
66
Key performance indicators and other data sources should be examined
by management staff on an annual basis.
following change implementation.
prior to and following change implementation
prior to change being implemented
67
Kurt Lewin developed the 3 step model and which other theory
force-field analysis theory
goal setting theory
hierarchy of needs theory
four drives theory
68
Career advancement is a motivational strategy that can apply to which 2 theories?
Lawrence & Nohria and Lewin
Maslow and Lawrence & Nohria
Maslow and Locke & Latham
Lawrence & Nohria and Locke & Latham
69
Business facing financial stress with possibility of job cuts. which style suits best?
participative
laissez-faire
persuasive
autocratic
70
Workplace relations is a key responsibility of which functional area of the business
marketing
operations
finance
human resource management
71
software that controls manufacturing processes is
computer integrated manufacturing
robotics
computer aided design
computer aided manufacturing
72
personal mastery does not involve
developing competence and skills
scrutinising what the business does
developing the ability to focus energy
looking objectively at one-self
73
the operations manage area is responsible for
managing the financial aspects of the business
the marketing mix
installing and maintaining technology
production of the business output
74
the 3 levels of planning include
send, receive, feedback
high, medium, low
internal, external, macro
strategic, tactical, operational
75
management skills are used to
increase productivity
increase profits
increase market share
all of the above
76
which is a limitation of using staff motivation as a strategy to respond to KPIs
increased staff retention
increased productivity
increased staff turnover
increased costs associated with incentives
77
change always results in positive outcomes for stakeholders
true
false
78
which strategy is particularly great for marketing on product label
total quality management
quality control
quality assurance
lean management
79
which of the following is not part of the workplace relations external environment
employees
trade unions
employer associations
fair work commission
80
which of the following is not an advantage of robotics in operations
perform specialised tasks
increased speed of production
repetition of tasks to same degree
maintenance costs
81
which of the following is not an example of a tangible good
phone service
bread
car
clothing
82
Which KPI is relevant to a manager being concerned about employee wellbeing
Number of customer complaints
Rates of staff absenteeism
Net profit
Number of workplace accidents
83
If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate
staff are unhappy and leaving the organisation
not all resources are being used efficiently, issue of waste
staff have increased efficiency of resources
customers are dissatisfied with the product
84
managers unite with staff to make decisions together, what style is this?
autocratic
consultative
participative
persuasive
85
which of the following are the 3 key principles of total quality management
continuous improvement, customer focus, employee empowerment
employee focus, customer empowerment, continuous improvement
improve employees, continuous customer, empowerment focus
quality control, quality assurance, quality circles
86
Which of the following is a non-financial motivational strategy?
share plans
gain sharing
commissions
support and sanction
87
Lock & Latham's motivation theory is based on
goal setting
career advancement
four drives
training and development
88
leadership is the process of
positively influencing individuals to achieve objectives
damagingly influencing individuals to achieve objectives
depressingly influencing individuals to achieve objectives
negatively influencing individuals to achieve objectives
89
at CUB, raw materials that are used in the transformation process include
conveyor belts
computers
bottle beer
wheat
90
what is the first step by HR Managers to negotiate workplace agreements
lodge agreement
consult widely
exercise care with wording of agreement
be aware of all relevant awards and legal requirements
91
how many types of waste are identified by lean management
6
7
1
5
92
which list of strategies can be used to address the KPI of level of staff turnover
motivation, lean production, economics of scale
training, waste management, motivation
training, quality management, technology developments
motivation, training, management styles
93
An advantage of compute aided design is
encourages creativity
up front costs
requires ongoing training
94
change affects stakeholders that are internal to the business only
false
true
95
positive of dismissal, for the business is
opportunity for more skilled and productive worker to join
disrupted work teams
loss of productivity whilst waiting for replacement
cost & time of recruitment and selection to replace position
96
what is the main purpose of managing waste
indicate staff satisfaction
assist operations and improve efficiency
assist quality
reduce staff absenteeism
97
the resources used in the process of production are
underput
overput
input
output
98
3 types of performance related pay are:
pay increases, bonuses and commissions
pay increases, bonuses and career advancement
bonuses, share plans and gain sharing
pay increases, commissions and a day off
99
which of the following is an example of poor termination practice
providing employee with reasons for termination
providing employee with exit interview
providing employee with notice of termination
providing employee with email of termination with no reason
100
a business that is owned by a minimum of two and maximum of 50 is
sole trader
social enterprise
partnership
public listed company

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