stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Duplicate of VCEUnit 3 and 4 Business Management Exam revision 2020 Flashcards | StudBud
Explore
/
Duplicate of VCEUnit 3 and 4 Business Management Exam revision 2020
the 3 levels of planning include
one advantage of investment in training is:
Duplicate of VCEUnit 3 and 4 Business Management Exam revision 2020
94 terms
·
StudBud Administration
·
12 plays
Unit 3 and 4
Flashcards
94 cards
F
Practice quiz
P
Host live
L
Questions
94
Answers
1
one advantage of investment in training is:
employee might leave the business after training investment
benefits the business by improving the skills of employees
time consuming
takes employees away from their usual activities at time
2
the 3 levels of planning include
strategic, tactical, operational
internal, external, macro
high, medium, low
send, receive, feedback
3
which is a limitation of using staff motivation as a strategy to respond to KPIs
increased costs associated with incentives
increased productivity
increased staff turnover
increased staff retention
4
examples of voluntary termination may include
resignation, dismissal, retirement
retrenchment, dismissal, redundancy
retirement, resignation, redundancy
retirement, retrenchment, dismissal
5
which of the following is a stakeholder from the external environment
management
directors
shareholders
trade unions
6
leadership is the process of
damagingly influencing individuals to achieve objectives
negatively influencing individuals to achieve objectives
depressingly influencing individuals to achieve objectives
positively influencing individuals to achieve objectives
7
Career advancement is a motivational strategy that can apply to which 2 theories?
Lawrence & Nohria and Locke & Latham
Maslow and Locke & Latham
Maslow and Lawrence & Nohria
Lawrence & Nohria and Lewin
8
which of the following is a characteristic of a manufacturing business
produces services
produces tangibles
process/production occurs simultaneously to consumer buy
is performed
9
involves series of checks throughout production to ensure output meets predetermined standards
quality assurance
total quality management
quality control
lean management
10
management skills are used to
increase profits
all of the above
increase productivity
increase market share
11
a business that is owned by a minimum of two and maximum of 50 is
sole trader
social enterprise
partnership
public listed company
12
Maslow, Lock & Latham and Lawrence & Nohria developed theories with the direct function to...
increase profit
improve motivation
implement change
improve operations
13
which of the following are the 3 key principles of total quality management
quality control, quality assurance, quality circles
continuous improvement, customer focus, employee empowerment
improve employees, continuous customer, empowerment focus
employee focus, customer empowerment, continuous improvement
14
percentage of market share is calculated by
multiplying expenses by revenue
subtracting a business total sales from industry sales
dividing total profits by total expenses
dividing a business sales by total industry sales
15
which KPI is relevant to: a manager wants to compare performance of her company & rival company
Level of wastage
Rates of staff absenteeism
Level of staff turnover
Percentage of market share
16
which list of strategies can be used to address the KPI of level of staff turnover
motivation, lean production, economics of scale
motivation, training, management styles
training, waste management, motivation
training, quality management, technology developments
17
at CUB, raw materials that are used in the transformation process include
bottle beer
wheat
computers
conveyor belts
18
Which of the following is a non-financial motivational strategy?
share plans
commissions
gain sharing
support and sanction
19
increase in number of customer complaints can indicate
improvements in staff morale
improvements in quality
increase in customer dissatisfaction
increase in productivity
20
The 5 principles of goal setting are, according to Lock and Latham...
easy, specific, improvement, measurable, quick
clarity, creative, safe, teamwork, feedback
clarity, feedback, commitment, task complexity, challenge
smart, measurable, always, relevant, time
21
a similarity between quality control and quality assurance is
both involve checking of product against standards
both involve an external institute to check the product
both speed up the production process
both involve only internal stakeholders focusing on quality
22
Lawrence and Nohria's 4 drives are:
acquire, bond, comprehend, defend
achievement, training, motivation, defending
money, learning, frienships, threats
fitting in, career, advancement, comprehending, money
23
an automated production line and conveyer belt is best when producing a variety of custom items
false
true
24
According to Porter, the most successful businesses implement:
the cost leadership strategy.
the strategy that suits their business circumstances.
the differentiation approach.
both strategies, to help maximise their chances of success.
25
what is the main purpose of managing waste
indicate staff satisfaction
assist quality
assist operations and improve efficiency
reduce staff absenteeism
26
management by objectives involves
deciding on strategies to achieve business objectives
establishing the mission and vision statement
setting objectives for employees-align with overall goals
giving feedback to employees after appraisal
27
Utilising lean management principles in the workplace speed up operations and reduce waste
false
true
28
which of the following is an appropriate strategy to respond to an increase customer complaints
lean management
ignore them
quality management
re-deployment of resources
29
If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate
customers are dissatisfied with the product
not all resources are being used efficiently, issue of waste
staff are unhappy and leaving the organisation
staff have increased efficiency of resources
30
when you have an experienced, highly qualified team, you should use a persuasive approach
false
true
31
___ is responsible for coordinating all activities from acquiring to terminating employees
employees manager
human resource manager
sale and marketing manager
operations manager
32
the resources used in the process of production are
input
overput
output
underput
33
termination is
the ending of employment of an employee
employee decides to no longer be part of the labour force
quitting the job
dismissing an employee as not enough work to pay them
34
which of these is not a type of waste identified by lean management
conveyer belts
overproduction
excess inventory
excess motion
35
Business facing financial stress with possibility of job cuts. which style suits best?
autocratic
persuasive
laissez-faire
participative
36
net profit figures is best described as
a business total revenue
a business total sales
the total products a business has sold
what remains when expenses are deducted from revenue
37
the 5 steps of the planning process in order are:
define, prepare, operate, implement and develop
eat, sleep, rave, repeat
define, analyse, develop, implement, monitor
create, analyse, evaluate, monitor and define
38
growth in the rate of productivity indicates
the business is using resources less efficiently
the business is using more input to produce fewer output
the business has lost market share
the business is using resources more efficiently
39
what is materials handling
minimising costs
physical handling of goods
monitoring stock
planning materials
40
managers unite with staff to make decisions together, what style is this?
persuasive
participative
autocratic
consultative
41
software that controls manufacturing processes is
robotics
computer aided manufacturing
computer integrated manufacturing
computer aided design
42
which of the following is not an example of a tangible good
clothing
car
bread
phone service
43
the process that a business go through to become a register company and separate legal entity
globalisation
transformation
arbitration
incorporation
44
In order for an workplace agreement to be approved by the Fair Work Commission, it must:
Pass the Better Off Overall Test (B.O.O.T).
Include no unlawful terms.
All of the above
Include a dispute resolution procedure
45
which of these is not an element of corporate culture
rituals and celebrations
human resource management
symbols
values and practices
46
a type of business structure that has 'pty ltd' in it's name
trust
sole trader
public listed company
private limited company
47
__ is the ability of a business to develop strategies for a competitive edge
delegating
leadership
competitive advantage
competitors
48
the operations manage area is responsible for
production of the business output
managing the financial aspects of the business
the marketing mix
installing and maintaining technology
49
employees should be supported and communicated with at which stage of the 3 step change model
re-freeze
all 3 steps
change
unfreeze
50
management skills requires to manage change are
proactivity, leading, organisational inertia
leadership, academia, negativity
interpersonal, training and money
communication, delegation, planning
51
360 degree feedback is an approach that is used within
employee observation
all of the above
employee self evaluation
management by objectives
52
Good workplace relations requires management to
workplace agreement is lowest cost option for the business
remove employees who complain about their working conditions
allow employees to have whatever they request
provide fair wages & working conditions & recognise employee
53
which of the following is an example of poor termination practice
providing employee with email of termination with no reason
providing employee with reasons for termination
providing employee with notice of termination
providing employee with exit interview
54
change affects stakeholders that are internal to the business only
true
false
55
Maslow's hierarchy includes how many categories of needs?
3
5
6
4
56
'the big issue magazine' is an example of
social enterprise
government business enterprise
private limited company
public listed company
57
Key performance indicators and other data sources should be examined
following change implementation.
prior to change being implemented
prior to and following change implementation
by management staff on an annual basis.
58
The correct categories of Maslow's hierarchy of needs are..
money, friendships, job security, goal setting, commission
physiological, security, love, esteem, collaboration
physiological, safety, social, esteem, actualisation
food, shelter, cognitive development, OH&S, teamwork
59
which of the following includes 2 materials management strategies
just in time and forecasting
just in time and CAM
inventory control and automated production lines
lean management and quality control
60
what is one responsibility of employers regarding workplace relations
setting the minimum wage
good faith bargaining
lean management principles
represent employees to create an award agreement together
61
A successful differentiation strategy requires:
the business to manufacture a quality product.
all of the above.
ongoing investment in research, development and innovation.
an effective marketing campaign.
62
rate of staff absenteeism measures
number of sick people in the workplace taking days off
number of staff retiring
number staff that neglect to turn up for work when scheduled
number of staff leaving the business
63
3 types of performance related pay are:
pay increases, bonuses and career advancement
pay increases, commissions and a day off
bonuses, share plans and gain sharing
pay increases, bonuses and commissions
64
The drive to comprehend includes
desire to own material goods, obtain status and power
to remove threats to one's safety
the need to form relationships with others
the desire to satisfy one's curiosity and learn new skills
65
What statement best suits laissez-faire management style
manager consults with employees before making decisions
manager unites with staff to make decisions together
employees assume total responsibility for making decisions
manager attempts to sell decisions to staff
66
Kurt Lewin developed the 3 step model and which other theory
goal setting theory
four drives theory
force-field analysis theory
hierarchy of needs theory
67
what is the first step by HR Managers to negotiate workplace agreements
exercise care with wording of agreement
consult widely
lodge agreement
be aware of all relevant awards and legal requirements
68
quality control involves use of a system so a business achieves set standards in production
false
true
69
which of the following is not a characteristic of a service business
produces an intangible output
is more likely to have differences in how output is received
inputs are usually more physical
is performed
70
on the job training is
learning skills for your job, whilst working
monitor the performance of employees
off the job training
sending employees to a specialised training institution
71
which of the following is not an advantage of robotics in operations
maintenance costs
repetition of tasks to same degree
increased speed of production
perform specialised tasks
72
managers can gain trust and support through persuasion, what management style suits this
autocratic
persuasive
participative
laissez-faire
73
Organisational inertia is
enthusiastic response from management to a proposed change
unenthusiastic response from management to a proposed change
unenthusiastic response from employees to a proposed change
enthusiastic response from employees to a proposed change
74
Workplace relations is a key responsibility of which functional area of the business
operations
finance
human resource management
marketing
75
which strategy is particularly great for marketing on product label
total quality management
quality assurance
lean management
quality control
76
how many types of waste are identified by lean management
5
6
1
7
77
which is not verbal communication
phone call
postcard
slouching
email
78
An advantage of compute aided design is
requires ongoing training
encourages creativity
up front costs
79
output of a service business is tangible
false
true
80
change always results in positive outcomes for stakeholders
false
true
81
the unfreeze sage of Lewin's 3 step model may include
empowering action
providing training
evaluating the effectiveness of the implemented change
accepting the need for change
82
number of sales measures
number of output sold by a business
number of input bought
number of employees
number of days staff are absent
83
level of staff turnover:
measures staff leaving the business who need to be replaced
measures staff leaving the business for lunch
indicates staff satisfaction
indicates how safe a workplace is
84
what management style only TELLS staff what decisions have been made, with no input or reason
autocratic
participative
consultative
persuasive
85
a sole trader business has unlimited liability
false
true
86
which is not a management skill
communicating
forecasting
delegating
planning
87
which is a disadvantage of off the job training
more expensive with fees
professional help
employees are familiar with environment
costs less
88
Lock & Latham's motivation theory is based on
training and development
goal setting
four drives
career advancement
89
which strategy best addresses objectives relating to the KPI of level of wastage
training program for staff in retail sales
review ways to recycle materials in the production process
family day celebrations
expanding into overseas markets
90
real corporate culture can be seen in
policies
slogans
behaviour
objectives
91
which of the following is not part of the workplace relations external environment
employer associations
employees
fair work commission
trade unions
92
Which KPI is relevant to a manager being concerned about employee wellbeing
Number of workplace accidents
Rates of staff absenteeism
Number of customer complaints
Net profit
93
which of the following is not a commonly used technique for carrying out appraisals
comparison method
essay method
off the job training
critical incident method
94
positive of dismissal, for the business is
disrupted work teams
loss of productivity whilst waiting for replacement
opportunity for more skilled and productive worker to join
cost & time of recruitment and selection to replace position
