POBF Review

Question 1

When Steven asks questions in an open-minded way, he avoids:

Accepted Answer

attacking someone else's idea.

Question 2

Which is the most efficient tool for gathering the external information that businesses need?

Accepted Answer

Internet

Question 3

Information management can be a challenge because:

Accepted Answer

many people do not understand what it is.

Question 4

Individuals who are able to defend their ideas objectively provide others with:

Accepted Answer

logical evidence

Question 5

One way for businesses to obtain needed information efficiently is to:

Accepted Answer

access a database.

Question 6

Computer database programs make it easier for businesses to manage:

Accepted Answer

large amounts of related data.

Question 7

Which is a standard capability of spreadsheet software?

Accepted Answer

to graph data

Question 8

Which is not a tool that people use when participating in discussions?

Accepted Answer

Sharing a personal experience

Question 9

When e-mailing large files or documents to coworkers or customers, a businessperson sends them

Accepted Answer

as attachments.

Question 10

Which is a way that businesses often use database software programs?

Accepted Answer

to organize vendor information

Question 11

The set of computer programs that manages the hardware and software of a computer is the:

Accepted Answer

operating system.

Question 12

Why is it important for businesses to store information for future use?

Accepted Answer

to make it accessible

Question 13

The reason businesses obtain information usually is to apply it in order to:

Accepted Answer

accomplish a task.

Question 14

Why is it often important to take notes during meetings or presentations?

Accepted Answer

This information will be needed later.

Question 15

Why do many businesses store information in a computerized database?

Accepted Answer

to maintain client lists

Question 16

Many presentation software programs allow users to:

Accepted Answer

include voice narration

Question 17

Which is an example of a textual graphic that is used in a business report?

Accepted Answer

Flowchart

Question 18

Which is an umbrella term referring to any type of Internet transaction?

Accepted Answer

e-business

Question 19

Monitors, keyboards, and hard drives are examples of computer:

Accepted Answer

hardware.

Question 20

When organizing information to present in a business report, it is effective to:

Accepted Answer

develop an outline.

Question 21

One reason an existing business might develop a company web site is to:

Accepted Answer

create a new revenue source

Question 22

Most businesses expect their employees to show an interest in the company by being:

Accepted Answer

cooperative

Question 23

All calls coming into a business should end as pleasantly as possible in order to:

Accepted Answer

leave a good last impression with callers.

Question 24

In order to be understood on the telephone, a business's employees should always:

Accepted Answer

enunciate clearly.

Question 25

Which is an internal factor that might influence a business owner's decision making?

Accepted Answer

comfort with risk

Question 26

Which is a formatting characteristic of a full-block business letter?

Accepted Answer

no paragraph indents

Question 27

The primary reason customers give for not returning to a business is a lack of:

Accepted Answer

courtesy from salespeople

Question 28

Why it is important to organize information before preparing a business report?

Accepted Answer

to arrange findings in a logical manner

Question 29

Businesses often use word-processing computer software to produce:

Accepted Answer

detailed reports, memos, and contracts.

Question 30

Primary reason business benefits when salespersons practice good customer relations is that it

Accepted Answer

develops repeat customers

POBF Review

Questions 30

POBF Review

Questions 30