Who can use Telephone Device for the Deaf (TDD)?

People w/ speech impairments, deaf, or hard of hearing (HOH)

What are some things to tell people when teaching them about DM? (Diabetes)

Follow dr.’s diet & exercise plan, make sure to involve pt.

Dosages, activities to avoid, phone number to call if any questions, how often to take them

things MA's teach the patient when dealing with medications

During the patient assessment / intake, why do we ask if they take herbal supplements?

They can interfere with other medications

What do you do when a patient asks you a question you don’t know the answer to?

You don’t know, but will find out. Then ask provider

close ended questions

Yes/no answer, doesn’t take much thought

Include family, be a good role model, follow up each session w/ written material or phone call

ways to increase patient compliance with their care

While educating a pt., they look tired & you're losing them in conversation; what do you do?

Ask if they need a break or need to reschedule

What can you tell a 5 year old about a nebulizer treatment machine and medication?

This is not a toy and it has medicine in it

What are the 5 C's of communication?

complete, clear, concise, cohesive, courteous

Requires more than a yes/no answer, needs more thought

Which is an example of the Five Stages of Grief - Depression?

"I'll be so hideous & miserable when I lose all of my hair"

Assessment, planning, implementation, evaluation, and documentation

stages of the patient education process

voice tone, quality, pitch, volume, & range

studbud

MDA 131

67 termsStudBud Administration123 plays

MDA 131

Flashcards67 cardsFPractice quizPHost liveL

Questions 67

Answers

1
What percent of communication is paralanguage (how you say it)?
70%
50%
10%
23%
2
Caused by lesions or problems w/ either nerves or cochlea
Sensorineural hearing loss
Presbycusis
Auditory Processing Disorder
mixed type hearing loss
3
way a person looks, behaves, & conducts themselves
reflecting
demeanor
proxemics
summarizing
4
Which is an example of an incomplete protein?
mushrooms
fish
pinto beans
chicken
5
2nd from bottom of the pyramid, safe environment & freedom from fear & anxiety
affection needs
esteem needs
self-actualization needs
safety & security needs
6
Air, water, food, rest, & comfort; if these basic needs are unmet pt. cannot begin the process
self-actualization needs
safety & security needs
physiological needs
affection needs
7
responsibility & control over one's own life, learn, create, understand one's own potential
self-actualization needs
self-autonomy needs
self-affection needs
self-determination needs
8
Caused by interference w/ sound in external canal or middle ear
Sensorineural hearing loss
otitis media
Anacusis
Conductive hearing loss
9
Complete hearing loss
Anacusis
otitis media
dsyphasia
Presbycusis
10
Non-energy nutrients include...
minerals, vitamins, & water
carbohydrates, vitamins, & water
minerals, vitamins, & folic acid
minerals, electrolytes, & water
11
when verbal and non-verbal match
compensation
congruency
rationalizing
projection
12
Hearing loss common w/ aging
Hodgkin;s Lymphoma
Presbycusis
Paget's disease
Parkinson's Disease
13
Person who's role in the communication cycle is to send the message
receiver
sender
patient
medical assistant
14
Behaviors used to protect oneself from guilt or anxiety
defense mechanisms
noncompliance
masking
compensation
15
Who can use Telephone Device for the Deaf (TDD)?
Elderly, disabled, & infirmed
People w/ speech impairments, deaf, or hard of hearing (HOH)
Only someone who is mute
People who are deaf or hard of hearing (HOH)
16
What are some things to tell people when teaching them about DM? (Diabetes)
Convince pt. to be gluten free because carbs are sugar
Go over dr.’s diet & exercise plan, don't allow pt. to talk
Shame pt. for poor eating & excercise habits
Follow dr.’s diet & exercise plan, make sure to involve pt.
17
a general term for a group of water soluble b-vitamins, and is also known as B9
folate
ginseng
electrolytes
lipids
18
self-worth, well thought of by oneself & others
safety & security needs
esteem needs
self-actualization needs
affection needs
19
2 or more people will alternate roles as sender & receiver, they seek feedback & clarification
barriers to communication
Hierarchy of Needs
stages of grief
communication cycle
20
Dosages, activities to avoid, phone number to call if any questions, how often to take them
things for only the provider to teach patients about meds
things to teach children about when dealing with medications
things to teach the elderly when dealing with medications
things MA's teach the patient when dealing with medications
21
What percent of communication is body language?
70%
95%
10%
50%
22
Which has the most calories per gram?
iron
protein
vitamin B
fat
23
personal belief or value
expectation
bias
discrimination
defense mechanism
24
What are sodium & potassium?
vitamins
electrolytes
proteins
carbohydrates
25
During the patient assessment / intake, why do we ask if they take herbal supplements?
To engage the pt. in participation & compliance
To see if the provider wants to prescribe more supplements
They are inferior & must be discouraged
They can interfere with other medications
26
What do you do when a patient asks you a question you don’t know the answer to?
You don’t know, but will find out. Then ask provider
You don’t know, but will find out. Then ask Google
You don’t know, but will find out. Then ask an older MA
Never tell the pt. you are unsure, they won't trust you
27
close ended questions
physical proximity tolerated by humans
Yes/no answer, doesn’t take much thought
More than a yes/no answer, needs more thought
Repeating what you have heard in your own words
28
Include family, be a good role model, follow up each session w/ written material or phone call
ways to communicate only with disabled patients
ways to get patients to pay their bills
ways to increase patient compliance with their care
ways to evaluate & assess patient progress
29
Which American psychiatrist created a basic "Hierarchy of Human Needs"?
Carl Jung
Abraham Maslow
Abraham Mazeltov
Dr. Elisabeth Kubler-Ross
30
While educating a pt., they look tired & you're losing them in conversation; what do you do?
Snap your fingers or make another loud noise to wake them up
Stop talking and ask them to leave
Ask if they need a break or need to reschedule
Push them into finishing up quickly
31
What can you tell a 5 year old about a nebulizer treatment machine and medication?
Show this off to your friends and let them play with it too
This is not a toy and it has medicine in it
If you don't follow my instructions you will die
Only talk to the parents, child is too young to understand
32
T/F Involving the patient does not improve the patient's education outcome
true
false
33
building blocks of proteins
uric acid
electrolytes
amino acids
folic acid
34
The 1st thing you should keep in mind when it comes to child education on a psychomotor skill?
parental supervision at all times
attitude
comprehension
safety
35
Repeating what you have heard the Pt. Say using open-ended statements
Reflecting
projection
Paraphrasing / restatement
undoing
36
What vitamin reduces the risk of neural tube defects in developing fetuses?
Folic Acid / folate
C
B
K
37
Person who's role in the communication cycle is to receive the message
validator
feedback
sender
receiver
38
Hearing loss common w/ aging
presbycusis
Anacusis
Sensorineural hearing loss
Conductive hearing loss
39
personal value or belief
masking
bias
undoing
prejudice
40
refers to the oxidized synthetic compound used in dietary supplements and food fortification
Folic acid
vitamin K
St. john's wort
iron
41
What are the 5 C's of communication?
complete, confrontational, concise, cohesive, courteous
chivalrous, calm, charismatic, cohesive, courteous
complete, clear, concise, cohesive, courteous
complete, clear, concise, considerate, condescending
42
difficulty speaking
dysphycusis
paralanguage
nonlanuage
dysphasia
43
open ended questions
Yes/no answer, doesn’t take much thought
Requires more than a yes/no answer, needs more thought
briefly reviewing the information you have obtained
the way something is said
44
Which is an example of the Five Stages of Grief - Depression?
"I'll be so hideous & miserable when I lose all of my hair"
"You must be wrong, I'm going to a Dr. who's not a quack!"
"Only my eyebrows have thinned, I won't lose any more hair"
"Alopecia runs in my family, I've already bought a nice wig"
45
briefly reviewing the information you have obtained
summarizing
reflecting
open-ended question
Paraphrasing / restatement
46
true feelings before masking
micro-expressions
macro-expressions
repression
kinesics
47
Assessment, planning, implementation, evaluation, and documentation
communication cycle
stages of the patient education process
stages of patient termination process
stages of patient noncompliance process
48
paralanguage
way a person looks, behaves, & conducts themselves
laughing, sobbing, sighing, & grunting
voice tone, quality, pitch, volume, & range
a message to be sent
49
Which vitamin is not fat soluble?
K
D
A
B
50
We give our patients verbal & ________ instructions
written
vague
explicit
implied
51
T/F Lack of adequate fiber can be associated with gastrointestinal disorders
true
false
52
T/F It's usually the MA's role to discuss Medicare and Medicaid with a patient
true
false
53
the rate of oxygen consumption (increases at times of high growth)
phagocytosis
basal metabolic rate
anabolism
rate of excretion
54
With terminally ill patients, who has the strongest influence for the patient?
the lawyer
the hospice staff
the family
only the spouse
55
Educate an elderly patient about falls at home; some of the things you would tell them?
Don't move too much, it's risking your health & safety
Wear non-skid shoes, remove rugs and cords
Wear heavy & padded clothing to cushion your falls
Ask friends and relatives to stay with you at all times
56
What percent of what we say is the actual words themselves?
15%
10%
20%
7%
57
T/F When a patient follows prescribed orders this is called noncompliance
true
false
58
How can you communicate better with a hearing impaired patient?
shout loudly in the pt.'s face
write everything down; they won't be able to read your lips
always use an ASL interpreter
enunciate clearly, your face in good light, quiet room noise
59
What are the stages of grief "in order"?
Denial, Anger, Bargaining, Depression, and Acceptance
Denial, Anger, Bargaining, Distress, and Acceptance
Fear, Anger, Hate, Suffering
Denial, Anxiety, Bargaining, Depression, and Acceptance
60
sounds; laughing, sobbing, sighing, & grunting
kinesics
nonlanguage
paralanguage
gestures
61
T/F You should avoid using medical terminology, in most cases, when giving patient education
true
false
62
proxemics
sounds; laughing, sobbing, sighing, & grunting
force used to move the body
study of body language
physical proximity tolerated by humans
63
need for love, belonging, & meaningful relationships with others
lovin' & huggin' needs
affection needs
self-actualization needs
esteem needs
64
Which is an example of the Five Stages of Grief - Acceptance?
"I'll never go into hospice!"
"There must be a new treatment, please give me more time"
"I talked to my family & sorted out my finances, I'm ready"
"No-one cares about me, & they can't help me anyway."
65
Which is an example of the Five Stages of Grief - Anger?
"I promise to stop smoking, please say that will cure me"
"I should have stopped smoking, and now I'm going to die"
Pt. kicks chair & curses after learning he has lung cancer
"I can't have lung cancer, I only smoke once a day."
66
Which is an example of the Five Stages of Grief - Bargaining?
"Just take both legs, I'll never walk again with just one"
"You didn't try hard enough to keep my leg viable!"
"It wasn't a lot of damage, my leg will be fine"
"I'll pay you whatever you want so I can keep my leg"
67
Which is an example of the Five Stages of Grief - Denial?
"OK, how do I beat this disease?"
"I hate you and this clinic!"
"Wow, I'm so upset, I need to call my family."
"Your test results must be wrong."

MDA 131 Flashcards | StudBud

MDA 131

67 termsStudBud Administration123 plays

MDA 131

Flashcards67 cardsFPractice quizPHost liveL

Questions 67

Answers

1
What percent of communication is paralanguage (how you say it)?
70%
50%
10%
23%
2
Caused by lesions or problems w/ either nerves or cochlea
Sensorineural hearing loss
Presbycusis
Auditory Processing Disorder
mixed type hearing loss
3
way a person looks, behaves, & conducts themselves
reflecting
demeanor
proxemics
summarizing
4
Which is an example of an incomplete protein?
mushrooms
fish
pinto beans
chicken
5
2nd from bottom of the pyramid, safe environment & freedom from fear & anxiety
affection needs
esteem needs
self-actualization needs
safety & security needs
6
Air, water, food, rest, & comfort; if these basic needs are unmet pt. cannot begin the process
self-actualization needs
safety & security needs
physiological needs
affection needs
7
responsibility & control over one's own life, learn, create, understand one's own potential
self-actualization needs
self-autonomy needs
self-affection needs
self-determination needs
8
Caused by interference w/ sound in external canal or middle ear
Sensorineural hearing loss
otitis media
Anacusis
Conductive hearing loss
9
Complete hearing loss
Anacusis
otitis media
dsyphasia
Presbycusis
10
Non-energy nutrients include...
minerals, vitamins, & water
carbohydrates, vitamins, & water
minerals, vitamins, & folic acid
minerals, electrolytes, & water
11
when verbal and non-verbal match
compensation
congruency
rationalizing
projection
12
Hearing loss common w/ aging
Hodgkin;s Lymphoma
Presbycusis
Paget's disease
Parkinson's Disease
13
Person who's role in the communication cycle is to send the message
receiver
sender
patient
medical assistant
14
Behaviors used to protect oneself from guilt or anxiety
defense mechanisms
noncompliance
masking
compensation
15
Who can use Telephone Device for the Deaf (TDD)?
Elderly, disabled, & infirmed
People w/ speech impairments, deaf, or hard of hearing (HOH)
Only someone who is mute
People who are deaf or hard of hearing (HOH)
16
What are some things to tell people when teaching them about DM? (Diabetes)
Convince pt. to be gluten free because carbs are sugar
Go over dr.’s diet & exercise plan, don't allow pt. to talk
Shame pt. for poor eating & excercise habits
Follow dr.’s diet & exercise plan, make sure to involve pt.
17
a general term for a group of water soluble b-vitamins, and is also known as B9
folate
ginseng
electrolytes
lipids
18
self-worth, well thought of by oneself & others
safety & security needs
esteem needs
self-actualization needs
affection needs
19
2 or more people will alternate roles as sender & receiver, they seek feedback & clarification
barriers to communication
Hierarchy of Needs
stages of grief
communication cycle
20
Dosages, activities to avoid, phone number to call if any questions, how often to take them
things for only the provider to teach patients about meds
things to teach children about when dealing with medications
things to teach the elderly when dealing with medications
things MA's teach the patient when dealing with medications
21
What percent of communication is body language?
70%
95%
10%
50%
22
Which has the most calories per gram?
iron
protein
vitamin B
fat
23
personal belief or value
expectation
bias
discrimination
defense mechanism
24
What are sodium & potassium?
vitamins
electrolytes
proteins
carbohydrates
25
During the patient assessment / intake, why do we ask if they take herbal supplements?
To engage the pt. in participation & compliance
To see if the provider wants to prescribe more supplements
They are inferior & must be discouraged
They can interfere with other medications
26
What do you do when a patient asks you a question you don’t know the answer to?
You don’t know, but will find out. Then ask provider
You don’t know, but will find out. Then ask Google
You don’t know, but will find out. Then ask an older MA
Never tell the pt. you are unsure, they won't trust you
27
close ended questions
physical proximity tolerated by humans
Yes/no answer, doesn’t take much thought
More than a yes/no answer, needs more thought
Repeating what you have heard in your own words
28
Include family, be a good role model, follow up each session w/ written material or phone call
ways to communicate only with disabled patients
ways to get patients to pay their bills
ways to increase patient compliance with their care
ways to evaluate & assess patient progress
29
Which American psychiatrist created a basic "Hierarchy of Human Needs"?
Carl Jung
Abraham Maslow
Abraham Mazeltov
Dr. Elisabeth Kubler-Ross
30
While educating a pt., they look tired & you're losing them in conversation; what do you do?
Snap your fingers or make another loud noise to wake them up
Stop talking and ask them to leave
Ask if they need a break or need to reschedule
Push them into finishing up quickly
31
What can you tell a 5 year old about a nebulizer treatment machine and medication?
Show this off to your friends and let them play with it too
This is not a toy and it has medicine in it
If you don't follow my instructions you will die
Only talk to the parents, child is too young to understand
32
T/F Involving the patient does not improve the patient's education outcome
true
false
33
building blocks of proteins
uric acid
electrolytes
amino acids
folic acid
34
The 1st thing you should keep in mind when it comes to child education on a psychomotor skill?
parental supervision at all times
attitude
comprehension
safety
35
Repeating what you have heard the Pt. Say using open-ended statements
Reflecting
projection
Paraphrasing / restatement
undoing
36
What vitamin reduces the risk of neural tube defects in developing fetuses?
Folic Acid / folate
C
B
K
37
Person who's role in the communication cycle is to receive the message
validator
feedback
sender
receiver
38
Hearing loss common w/ aging
presbycusis
Anacusis
Sensorineural hearing loss
Conductive hearing loss
39
personal value or belief
masking
bias
undoing
prejudice
40
refers to the oxidized synthetic compound used in dietary supplements and food fortification
Folic acid
vitamin K
St. john's wort
iron
41
What are the 5 C's of communication?
complete, confrontational, concise, cohesive, courteous
chivalrous, calm, charismatic, cohesive, courteous
complete, clear, concise, cohesive, courteous
complete, clear, concise, considerate, condescending
42
difficulty speaking
dysphycusis
paralanguage
nonlanuage
dysphasia
43
open ended questions
Yes/no answer, doesn’t take much thought
Requires more than a yes/no answer, needs more thought
briefly reviewing the information you have obtained
the way something is said
44
Which is an example of the Five Stages of Grief - Depression?
"I'll be so hideous & miserable when I lose all of my hair"
"You must be wrong, I'm going to a Dr. who's not a quack!"
"Only my eyebrows have thinned, I won't lose any more hair"
"Alopecia runs in my family, I've already bought a nice wig"
45
briefly reviewing the information you have obtained
summarizing
reflecting
open-ended question
Paraphrasing / restatement
46
true feelings before masking
micro-expressions
macro-expressions
repression
kinesics
47
Assessment, planning, implementation, evaluation, and documentation
communication cycle
stages of the patient education process
stages of patient termination process
stages of patient noncompliance process
48
paralanguage
way a person looks, behaves, & conducts themselves
laughing, sobbing, sighing, & grunting
voice tone, quality, pitch, volume, & range
a message to be sent
49
Which vitamin is not fat soluble?
K
D
A
B
50
We give our patients verbal & ________ instructions
written
vague
explicit
implied
51
T/F Lack of adequate fiber can be associated with gastrointestinal disorders
true
false
52
T/F It's usually the MA's role to discuss Medicare and Medicaid with a patient
true
false
53
the rate of oxygen consumption (increases at times of high growth)
phagocytosis
basal metabolic rate
anabolism
rate of excretion
54
With terminally ill patients, who has the strongest influence for the patient?
the lawyer
the hospice staff
the family
only the spouse
55
Educate an elderly patient about falls at home; some of the things you would tell them?
Don't move too much, it's risking your health & safety
Wear non-skid shoes, remove rugs and cords
Wear heavy & padded clothing to cushion your falls
Ask friends and relatives to stay with you at all times
56
What percent of what we say is the actual words themselves?
15%
10%
20%
7%
57
T/F When a patient follows prescribed orders this is called noncompliance
true
false
58
How can you communicate better with a hearing impaired patient?
shout loudly in the pt.'s face
write everything down; they won't be able to read your lips
always use an ASL interpreter
enunciate clearly, your face in good light, quiet room noise
59
What are the stages of grief "in order"?
Denial, Anger, Bargaining, Depression, and Acceptance
Denial, Anger, Bargaining, Distress, and Acceptance
Fear, Anger, Hate, Suffering
Denial, Anxiety, Bargaining, Depression, and Acceptance
60
sounds; laughing, sobbing, sighing, & grunting
kinesics
nonlanguage
paralanguage
gestures
61
T/F You should avoid using medical terminology, in most cases, when giving patient education
true
false
62
proxemics
sounds; laughing, sobbing, sighing, & grunting
force used to move the body
study of body language
physical proximity tolerated by humans
63
need for love, belonging, & meaningful relationships with others
lovin' & huggin' needs
affection needs
self-actualization needs
esteem needs
64
Which is an example of the Five Stages of Grief - Acceptance?
"I'll never go into hospice!"
"There must be a new treatment, please give me more time"
"I talked to my family & sorted out my finances, I'm ready"
"No-one cares about me, & they can't help me anyway."
65
Which is an example of the Five Stages of Grief - Anger?
"I promise to stop smoking, please say that will cure me"
"I should have stopped smoking, and now I'm going to die"
Pt. kicks chair & curses after learning he has lung cancer
"I can't have lung cancer, I only smoke once a day."
66
Which is an example of the Five Stages of Grief - Bargaining?
"Just take both legs, I'll never walk again with just one"
"You didn't try hard enough to keep my leg viable!"
"It wasn't a lot of damage, my leg will be fine"
"I'll pay you whatever you want so I can keep my leg"
67
Which is an example of the Five Stages of Grief - Denial?
"OK, how do I beat this disease?"
"I hate you and this clinic!"
"Wow, I'm so upset, I need to call my family."
"Your test results must be wrong."