Fall 2023 BCOM 4300 - Prep for Test 2

The four communication techniques given in the book to demonstrate empathy include which of the following:

According to the inclusion framework, what happens when there is high value in uniqueness and low belongingness?

Establishing a constructive climate demands that a leader:

The leader-member exchange theory says leaders should try to build high quality relationships only with some followers​.

A leader can avoid groupthink by:

Outgroups can be formed by arbitrary distinctions like which BCOM class you’re in or which sports team you root for.

Name the domain. JJ is good at taking charge & speaking with clients & suppliers. His team relies on his networking.

According to the inclusion framework, what happens when there is high value in uniqueness and high belongingness?

A company's culture is a by-product of a company's climate.

What is/are some of the negative impacts of out-group members?

When studying for a test, I get the most distracted by....

The focus of the 4M Model is improving weaknesses.

What are some of the positives of good/high quality leader-member exchange relationships?

I study the best by....

How do diversity and inclusion positively impact organizations?

"Implementing the vision" is the phase where a leader's test of abilities really occurs.

The process of incorporating differing individuals into a group or organization is called:

A vision that refers to employees as "family members" and tries to create a sense of community through "we" & "our" is..

Some of the downsides of out-group members are insignificant.

Which of the following is not a strategy for responding to out-group members?

____ allow people to process information quickly and into categories.

People like when leaders ____ because it helps them know how to behave.

A ____ is an atmosphere that promotes group members’ satisfaction and achieving their personal best.

How prepared do you feel for this test?

William wants to learn how to use social identity theory in a positive way. What should William do?

What do you call the process of creating a new mental model or schema?

Mission is the “what” and the “how”and vision is the “why”

Mission and visions can be generated by an individual leader or crafted by a team working together.

ABC Inc. wants to implement a new vision. As part of the implementation process, what steps should ABC leadership take?

What is the foundation of Ferdman's inclusion framework?

Leaders who want to create a positive work environment should attend to:

It's not a requirement at XYZ, but employees get time off to volunteer & coworkers talk about service a lot; this is a:

Out-group members are individuals in a group or organization who do not identify with larger group

____ is the amount of difference among members

Hong wants to advance diversity and inclusion in her company. What steps should Hong take?

Everyone sensemakes; they just might not realize it.

How can a leader demonstrate empathy?

__ are expressions of a pre-existing capacity and are unique to each person.

CAPP's three central elements are:

Santiago wants to give his team good feedback. What communication method(s) should Santiago implement?

Which of the following limits a leader's ability to see new possibilities in the environment?

___ is a largely fixed attitude, belief, or emotion held by people about another person/group based on faulty data.

What is one reason out-groups form?

A sign of overconfidence is

____ aims to provide equal access to resources for historically disadvantaged people

Arnav wants to know what are some of the positives of out-groups. What do you tell him?

Which of the following represent ingrained things we have learned throughout our life experience?

Ferdman's inclusion framework shows that a single intervention at one level will get you to inclusion.