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Chapters 3 &4: Organizing and Drafting Business Message Flashcards | StudBud
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Chapters 3 &4: Organizing and Drafting Business Message
Chapters 3 &4: Organizing and Drafting Business Message
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StudBud Administration
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A brief quiz regarding Lesson III presentation. Travel alongside the text and use this terminology.
Flashcards
10 cards
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Practice quiz
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Questions
10
Answers
1
The apology in business writing:
all of these answers are possible.
can be awkward.
may be valuable,
and can provide validation to the customer.
2
Successful business communication abides by rules about fonts and appearance and
none of these answers are good.
ALL CAPS SHOULD NEVER BE USED FOR LONG STRETCHES.
fonts demonstrate feelings and help business.
in business communication, style varies widely.
3
Although the writing process looks like a linear set of steps, it actually is recursive.
This involves a message sent by a medium.
This means the message is not changed.
This involves sending it to a test audience.
This means the process of writing and editing is repeated.
4
What business writing is: Purposeful
.
Economical
.
Audience Oriented
.
You will have a definite strategy to fulfill in any message.
You will try to present ideas clearly but concisely.
You will look at a problem from the audience's perspective.
all of these are possible answers.
5
Keep it
short.
active.
all of these are possible answers.
direct.
6
Spelling, grammar, punctuation, names, and numbers
may require your learning new proofreading routines.
may make you consider reading more slowly.
all of these answers are possible.
may help or hurt message effectiveness.
7
This model of communication
none of these answers are possible.
demonstrates characters in one-way communication.
demonstrates characters in two-way communication.
demonstrates characters in transactional communication.
8
You can expect perfection
none of these answers applies.
people are forgiving about errors in punctuation .
but expect to get and USE criticism.
on the first try.
9
Types of formal research may include
interviews.
none of these answers are possible.
search the company files.
conducting scientific experiments.
10
Revising:
requires an understanding of proofreader marks.
is the same as researching.
all of these answers are possible.
is the same as drafting.