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Strategy & Processes Design Flashcards | StudBud
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Strategy & Processes Design
Strategy & Processes Design
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Answers
1
A criterion that differentiates the products or services of one firm from those of another
Brand
Order Winner
Marketing Strategy
Order Qualifier
2
Dimensions of Service Delivery System Matrix
Service delivery system design•Customer Wants and needs
Delivery & Systems
Customer clauses, Customer Service
Customer needs, Artificial Intelligence
3
The three criteria included in a triple bottom line
Social, Economic, Environmental
Economic
Environmental
Social
4
Productivity is a measure calculated by taking the ratio of output to input
False
True
5
These are competitive dimensions of operations and supply chain
Demand planning
Time to market,
Price, Product, Place, Promotion
Cost, Quality, Delivery Speed, Delivery reliability,
6
Which are the 5 Types of product flow?
Continuous process•Assembly line•Batch flow•Job shop•Project
Project Management, Batch Fow, Continuous Improvement, Assembly Line
Assembly line, Batch flow, Make to order, Make to stock, Continuous process
Project, Continuous Improvement, Batch, Job Shop & Assembly
7
Straddling occurs when a company seeks to match what a competitor is doing maintaining its position?
False
True
8
An Activity system map is a diagram showing the activities that support a company’s strategy
True
False
9
A screening criterion that permits a firm’s products to be considered for purchase
Order Qualifier
Order Winner
Outlier
Order placed
10
A sustainable strategy is designed to meet current needs without compromising the future needs
False
True
11
Which is probably the most difficult competitive dimension to compete?
Product
Place
Cost
Price
