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FedEx Jeopardy 1 Flashcards | StudBud
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FedEx Jeopardy 1
FedEx Jeopardy 1
15 terms
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StudBud Administration
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1,996 plays
A #FedEx Jeopardy to help agents with CS test 1 topics.
Flashcards
15 cards
F
Practice quiz
P
Host live
L
Questions
15
Answers
1
Which is NOT part of the 5 Call Stages?
Agree on Solutions
Identify Customers Need
Communicate Callback Time
Communicate Options
2
True or False: Rates should be quoted on the payer's acct # when a customer calls in for a rate
False
True
3
What section of supplies screen provides us with the most commonly ordered supplies?
Contact Grid
Order History
Quick Order Grid
Supply Tab
4
Customer is shipping a watch FedEx Ground what's the max Declared Value that can be placed?
$1,000
Whatever the customer states.
No declared value allowed on jewelry.
$100
5
The first step in placing a caller on hold is…
Thank them for holding upon return & apologize for the delay
Explain the reason for the hold.
Gain agreement from the caller to place them on hold
Place the caller on hold
6
Shipping HD pkg on Tuesday, estimated 4 transit days, what is the scheduled day of delivery?
Saturday
Monday
Friday
Tuesday
7
Customer gets rate for $1945 but doesn't schedule pickup, where would you transfer this caller?
HSD
Tech Support
Great Rates
Revenue
8
Where can I find information about a customers previous calls?
Workbench
Status
Contact Grid
Customer Interaction History
9
Can we order supplies for a customer without an account number?
No
Yes
10
Which is NOT considered bulk supplies...
Saturday Delivery Label
Boxes
Preprinted Airbills
Envelopes
11
What is the maximum acceptable length plus girth for a FedEx Ground package?
150"
119"
109"
165"
12
A
non-infectious
specimen in approved inner packaging, what E packaging would you recommend?
Clinical Pak
Domestic Pouch
UN3373
Poly Pak
13
What is the longest you can leave a customer on hold without refreshing the call?
5 Minutes
4 Minutes
2 Minutes
3 Minutes
14
What signature will let a neighbor, apt manager, or any person at a neighboring address sign?
DSR
None
ISR
ASR
15
Customer wants to send Tubes to a branch office. What button is used to begin this process?
Address Search
Update
Add Site
Add
