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Monitor Work Operations Session 3 Flashcards | StudBud
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Monitor Work Operations Session 3
Monitor Work Operations Session 3
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Session 3 Questions
Flashcards
15 cards
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Practice quiz
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Questions
15
Answers
1
Which of the following is NOT a benefit of having an efficient and effective workflow?
Maintaining consistency in product and service quality
Advertising costs are reduced
Minimising periods of inactivity
Carrying out work cost-effectively
2
Up-sell or cross-sell is a great way of maximising revenue
FALSE
TRUE
3
Which of the following is not one of the triple bottom line concept?
Environmental
Social
Economic
Customer Service
4
Triple bottom line refers to economic terms, environmental terms, and social terms
TRUE
FALSE
5
Business need to meet market expectations or it will fail
FALSE
TRUE
6
Which of the following is NOT an example of sustainability improvements a business can make?
Use rainwater tanks
Establish recycling policies
Run air-cons constantly all the time to save start up energy
Recycle all bottles and cans
7
Which of the below is NOT a benefit of having an efficient and effective workflow?
Increasing periods of inactivity
Maintaining consistency in product & service quality
Using all the available resources at the appropriate times
Carrying out work cost-effectively
8
Work Health, Safety and Security are desirable, but not required by law
FALSE
TRUE
9
_________ refers to the record keeping that is required within the business
Recording
Administration
Documentation
Procedures
10
The ____ of your operations will go a long way to determining the amount of income you can make
Quality
Productiveness
Efficiency
Cost
11
____ sustainability refers to ethical practices of business' in considering all people involved
Environmental
Business
Ethical
Social
12
The success of a business is dependent on the management of income and expenditure levels
FALSE
TRUE
13
Use of ____ in Hospitality business can be a benefit to the efficiency & accuracy of procedures
Staff
Management
Technology
Documentation
14
Improving procedures does not translate into saving money
TRUE
FALSE
15
___ your waiters to carry 3 plates at a time instead of 2 can reduce traffic & improve delivery
Ordering
Training
Encouraging
Telling