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Communication In Healthcare Flashcards | StudBud
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Communication In Healthcare
Communication In Healthcare
20 terms
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A fun way to know your facts!
Flashcards
20 cards
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Questions
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Answers
1
What does EHR mean?
Electric heart rate
Electric health records
Emergency health rehiblitation
Electric health reports
2
Which of these are real doctors?
Dr. Dre
Dr. Shepherd
Dr. Phil
Dr. Oz
3
When hospitals are sued, what do attorneys look at to determine if standard of care was met?
Patient records
Patient's family
IT records
Doctor's opinion
4
What should you do when confronting another person?
Take safety precautions
Stay calm, keep tone of voice + anger in check
Treat other person like a patient
All of the above
5
Personal calls and socializing should be done
On your break
At your desk
In the bathroom
When you go home
6
Which form of technology should you be familiar with?
Computer
All of the above
Fax machine
Phone
7
What is the most common device used to input data into a computer?
Telephone
Apple
Keyboard
Touch screen
8
You are required to have good telephone communication skills.
True
False
9
When communicating with hearing impaired people..
Try to spell out letters of alphabet
Face person so they can read lips/ facial expressions
Use normal tone of voice
Talk very slowly
10
What does electrocardiogram mean?
Defibrillator
Open heart surgery
Heart attack
Electrical record of the heart
11
How should you handle "difficult patients"?
Ignore them
Use violence
Being assertive but gentle
Being passive-aggressive
12
How should you communicate effectively?
Create a sense of partnership
Avoid eye contact
Engage with the patient
All of the above
13
What is Professor Yates position in the health care?
Dental hygenist
Professor
All of the above
Denist
14
What does ASL stand for?
American sighn language
Angie still lit
Angie so lit
American sign language
15
What is the main working unit in the computer?
ECU
GPA
CPU
ICU
16
Which of these terms show INAPPROPRIATE phases while talking on the phone
"How may I help you?"
"May I have your name please?"
"Huh, what did you say?"
"Thank you for calling."
17
What is a common device use to output data from a computer?
Keyboard
Desktop
Printer
Monitor
18
When communicating on the telephone...
Demonstrate open, honest, and respectful communication
All of the above
Listen actively
Use good telephone manners
19
How to send a clear message?
Body language
Speak quickly
Ignore
Eye contact
20
Woman tend to use facial expressions to express more emotion than men
True
False
