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ABDT Marketing (Tutorial 1) Flashcards | StudBud
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ABDT Marketing (Tutorial 1)
ABDT Marketing (Tutorial 1)
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Answers
1
The __ steps of the 5step marketing process are understanding customers, creating customer value, and build relationship
last three
first four
first three
first two
2
Which of the following is an example of a type of market offering?
Ideas
Information
All of the above
Experiences
3
Which of the following should a marketing manager concern to capture full essence of Customer relationship management?
capturing a customer's lifetime value
creating a sense of community surrounding a brand
all of the above
owning customers for life
4
Ali now has buying power to buy computer system he wanted for the last six months. Ali want now has become a ____
need
necessity
satisfaction
demand
5
Marketing world is embracing ___ because consumers wield greater power & control marketplace using communication tech.
supply chain management
market segmentation
customer-managed relationships
partner relationship management
6
Organisation follow societal marketing concept practice socially and environmentally responsible marketing.
False
True
7
___ concept holds firms strive to deliver customer value to maintains or improves both consumer and society well being.
marketing
societal marketing
product
selling
8
To attract new customers and creating transactions, the goal of marketing is to __ customers and grow company business.
encourage
recognize
retain
educate
9
The art and science of choosing target markets and building profitable relationships with them is called ________.
societal marketing
positioning
marketing management
segmentation
10
Selecting which segments of a population of customers to serve is called ________.
choosing a value proposition
market segmentation
positioning
target marketing
11
The 3areas of consideration that balanced the societal marketing concept are consumer wants, society's interest and_____
want satisfaction
human welfare
long-term needs
company profits
12
Which of the following marketing management orientations focuses on improving efficiencies along the supply chain?
marketing concept
selling concept
product concept
production concept
13
Which of the following has NOT contributed to the deeper, more interactive nature of today's customer relationships?
e-mail
Web sites
traditional advertising
video sharing
14
In the final step of a marketing process, a company reaps the rewards of its strong customer relationships by capturing
False
True
15
When backed by buying power, needs become wants.
True
False
16
It is cheaper for a company to acquire new customers than to maintain relationships with current customers.
True
False
17
Market offerings are limited to physical products.
True
False
18
The social-responsibility and environmental movements are expected to ________ in the future.
demand more from companies
demand less from companies
move toward partner relationship management
move away from using social networking
19
The set of marketing tools a firm uses to implement its marketing strategy is called the ________.
product mix
marketing mix
promotion mix
marketing effort
20
Sally attempt to find out if the new lotion performance she purchase match her expectation. She is measuring customer __
loyalty
satisfaction
engagement
lifetime value
21
Which statement determined customer personal evaluation of benefits and costs of a market offering?
Customer relationship management
Customer satisfaction
Customer-perceived performance
Customer-perceived value
22
________ refers to sellers being preoccupied with their own products and losing sight of underlying consumer needs.
Marketing management
Value proposition
Marketing myopia
The product concept
23
The final steps of the marketing process focus on ________.
delivering customer service
creating value for customers
understanding customer demands and needs
capturing value from customers
24
Building and maintaining profitable value-laden relationships with customers of a company is called ________.
societal marketing
customer relationship management
customer lifetime value
customer perceived value
25
Which of the following is most essential to any definition of marketing?
Demand management
Making a sale
Making a profit
Customer relationships