MGMT8320 Final Exam Practice

Question 1

When people have the chance to understand the reasons & benefits of a change they'll often ___.

Accepted Answer

resist it less

Question 2

When dealing with unreasonable people the most likely outcome is ____.

Accepted Answer

your BATNA

Question 3

Two big problems in ____ are being slow to start and competing views.

Accepted Answer

group activities

Question 4

If you decline a request it's often good to appeal to ____.

Accepted Answer

values and principles

Question 5

When you present a topic, what is ___ to your audience is a primary factor of success.

Accepted Answer

important

Question 6

Leading change requires art and science to ensure an organization’s ___ and people are aligned.

Accepted Answer

strategies, structures, processes

Question 7

The three primary parts of a communication process are encoding, decoding and ____.

Accepted Answer

meaning

Question 8

Before a change, you should ____.

Accepted Answer

analyze and plan

Question 9

Written messages need ___ and precision.

Accepted Answer

craft

Question 10

Virtual teams create difficulties in maintaining ____ over time.

Accepted Answer

trust

Question 11

____ involves the level of intimacy and number of cues available.

Accepted Answer

Richness

Question 12

The lack of attention to change management considerations can lead to ___.

Accepted Answer

lost opportunities

Question 13

The most successful managers aproach difficult conversations with ____.

Accepted Answer

timeliness, honesty and caring

Question 14

In most bad news situations, customers are only interested in ____.

Accepted Answer

solutions

Question 15

____ refers to the degree communications are planned, strategic, and recorded.

Accepted Answer

Control

Question 16

Team members who take the time to get to know ____ create more aligned teamwork.

Accepted Answer

each other

Question 17

If a topic is sensitive and has emotions involved, ____ communication is the best option.

Accepted Answer

verbal

Question 18

Emails need to show professionalism and respect for ___ time.

Accepted Answer

their

Question 19

The FAIR test is mostly about ____.

Accepted Answer

you

Question 20

Of the 2 principal communication categories. 1) internal vs external. 2) How ___ it should be.

Accepted Answer

formal

Question 21

When evaluating poor performers, focus on ____.

Accepted Answer

the need to improve

Question 22

Negotiations are ____.

Accepted Answer

distributive or integrative

Question 23

____ is about the effort and timing needed to allow all relevant people to contribute.

Accepted Answer

Coordination

Question 24

Select the appropriate ____ to avoid communication problems that otherwise wouldn't exist.

Accepted Answer

medium

Question 25

Change management consists of___, tools and techniques.

Accepted Answer

process

Question 26

Integrative negoatiations that seek to create win-win outcomes are also called ____.

Accepted Answer

principled

Question 27

The ____ is when pertinent details are removed in a chain of messages.

Accepted Answer

mum effect

Question 28

If you're delivering tough news, ____.

Accepted Answer

be accountable

Question 29

Principled negotiations ____.

Accepted Answer

separate people from the problem

Question 30

During a change, you should _____.

Accepted Answer

nurture champions

Question 31

When you're in a leadership role and your feedback is negative you should be prepared to ____.

Accepted Answer

provide specific guidance

Question 32

____ is a key principle in being successful when you must hold difficult conversations.

Accepted Answer

Active learning / listening

Question 33

Managing ___ is a major ingredient in successfully managing projects.

Accepted Answer

change

Question 34

Group writing activities are best executed when you ____.

Accepted Answer

collaborate

Question 35

____ noise exists because words can mean different things to different people.

Accepted Answer

Semantic

Question 36

Group and video calls require ___ and precision.

Accepted Answer

purpose

Question 37

A BATNA is your ____.

Accepted Answer

minimum threshold

Question 38

Virtual teams are often created to leverage ____ and more convenience.

Accepted Answer

less cost

Question 39

The four kinds of noise in communications are physical, psychological, ____, and semantic.

Accepted Answer

physiological

Question 40

____ is expressing gratitude and immediately dismissing it.

Accepted Answer

Token appreciation

Question 41

Rapid ____ happens when professionals speak to each other face-to-face.

Accepted Answer

rapport

Question 42

There are __ steps in any communication.

Accepted Answer

5

Question 43

Viewing conflict as a(an) ____ is a good way to embrace difficult conversations.

Accepted Answer

opportunity

Question 44

After a change, you should ____.

Accepted Answer

hold a retrospective

Question 45

Verbal communications are usually required to build ___ and hold discussions.

Accepted Answer

rapport

Question 46

The ____ will cause your message to be missed when you deliver bad news.

Accepted Answer

sandwich effect

Question 47

Communication is more of an ___ than a science.

Accepted Answer

art

Question 48

Change in one area can create a ____ in other areas.

Accepted Answer

ripple effect

Question 49

When evaluating good performers, focus on ____.

Accepted Answer

an overall positive message

Question 50

The effect of ____ is always a factor in the perceptions of those whom you communicate with.

Accepted Answer

culture

Question 51

Use the ___ rule before sending an email if you're unsure about your own emotions.

Accepted Answer

24 hour

Question 52

Team morale tends to ____ when negative feedback is shared in an open, honest and caring way.

Accepted Answer

increase

Question 53

The cycle of emotional levels of imposed change are shock, anger, ____, and acceptance.

Accepted Answer

rejection

Question 54

Non-verbal or body language signals involve the eyes, face, arms, touch and ___.

Accepted Answer

feet

Question 55

Delivering bad news in an impersonal email is generally considered ____.

Accepted Answer

bad form

Question 56

Offering a compliment, providing negative feedback, and finishing with niceties is called ____.

Accepted Answer

the sandwich effect

Question 57

Communication Plans are ____.

Accepted Answer

dynamic

Question 58

When making a change, common obstacles are the ____ of(to) the success factors.

Accepted Answer

negative equivalents

Question 59

If someone misinterprets my intent in a communication that's ____.

Accepted Answer

poor communication

Question 60

The goal of any interpersonal communication is to arrive at ____.

Accepted Answer

shared meaning

Question 61

Project mgmt focuses on what's changing. Change management focuses primarily on ____ to change.

Accepted Answer

how

Question 62

The Tuckman stage that is most often missed in virtual teams is ____.

Accepted Answer

storming

Question 63

When giving bad news you should focus on the future.

Accepted Answer

True

Question 64

____ is the foundation to a high EQ and being successful during difficult encounters.

Accepted Answer

Self-awareness

MGMT8320 Final Exam Practice

Questions 73

MGMT8320 Final Exam Practice

Questions 73