HSC - Business Services

Question 1

Implementing effective grievance procedures to settle workplace disputes enables a business to:

Accepted Answer

act fairly and consistently

Question 2

Which strategies would be useful to improve workplace interaction with customers?

Accepted Answer

Use structured follow-up procedures

Question 3

Which of the following is usually NOT considered a business resource?

Accepted Answer

Wages

Question 4

Which combination of questioning techniques is being used by the office administrator?

Accepted Answer

Reflective and closed

Question 5

Which of the following is likely to be found in a personnel record?

Accepted Answer

Salary rates

Question 6

Which is the most effective way to reduce cross-cultural misunderstandings in the workplace?

Accepted Answer

Accepting individual differences

Question 7

Correctly classify Emma, Bob and Cathy as internal or external customers.

Accepted Answer

External, Internal, External

Question 8

If I tripped over an electrical cord and hurt my wrist. Who will I notify first?

Accepted Answer

Safety officer, Supervisor

Question 9

What is the first step that Alan should take to clarify the instructions?

Accepted Answer

Formulate questions to ask the supervisor

Question 10

How can office workers participate in work health and safety consultative processes?

Accepted Answer

By contributing to staff meetings

Question 11

Which of the following best describes the process that has been applied to this document?

Accepted Answer

Proofreading

Question 12

What is the objective of conflict resolution?

Accepted Answer

To promote the concept of 'win-win'

Question 13

Which of the following are environmental concerns relevant to the business services industry?

Accepted Answer

Sustainability and waste management

Question 14

I need to send the minutes to all staff via email. What level of security would apply to email?

Accepted Answer

General access

Question 15

Which of the following is considered best practice for reviewing work performance of employees?

Accepted Answer

Conducting supervisor appraisals

Questions 15