L3M4 Part 3

Question 1

Conflict is always negative?

Accepted Answer

False

Question 2

Which theorist discovered the 2 main factors involved in influencing workers that help towards job satisfaction

Accepted Answer

Herzberg

Question 3

What arises when there is a difference of beliefs, objectives or goals, and attitudes?

Accepted Answer

Conflict

Question 4

Lynn likes Greek mythology which of the gods is Lynn's favourite

Accepted Answer

Hades - God of the dead and king of the underworld

Question 5

Which of the following is based on the elimination of waste, in order to ensure good value for money?

Accepted Answer

Lean

Question 6

What group of suppliers would you find in the bottom left quadrant of the Kraljic matrix?

Accepted Answer

Routine

Question 7

Which role from Belbins roles is dynamic and good under pressure but can upset people or be easily offended

Accepted Answer

Shaper

Question 8

The supplier preferencing matrix assesses how the supplier views the buyer, What are the four quadrants

Accepted Answer

Development, Core , Nuisance, Exploit

Question 9

Which type of leadership style is team-centred?

Accepted Answer

Laissez-faire

Question 10

If a fast-food chain predicts a rise in demand for healthy food, what type of change process would this be?

Accepted Answer

Contained Change

Question 11

Mullins’ sources of conflict. Which one can lead to different team members having differing views of what's required

Accepted Answer

Unclear objectives

Question 12

When people within a department do not share their knowledge with others outside the department, it is known as what?

Accepted Answer

Silo thinking

Question 13

Which role from Belbins roles is outgoing and enthusiastic, but may be overly optimistic

Accepted Answer

Resource Investigator

Question 14

What type of knowledge is gained first hand, by observation, experience, education or natural abilities?

Accepted Answer

Personal Knowledge

Question 15

Teams do not work well instantly. Who developed a model of team formation?

Accepted Answer

Tuckman

Question 16

Which role from Belbins roles is mature and confident, but may be manipulative and offload work

Accepted Answer

Co-ordinator

Question 17

When people work to secretly sabotage the change, what sign of resistance is this?

Accepted Answer

Active Covert

Question 18

Following rules and regulations that relate to your work tasks is known as what?

Accepted Answer

Compliance

Question 19

Evolution can take place by 4 main things. Which one is small individual changes, such as staff training?

Accepted Answer

Variation

Questions 19