Z302 Exam 2

What are the three global values that promote Positive OB?

Which of these best describes a learning goal?

What is one of the primary benefits of rotating the role of devil’s advocate?

Crowdsourcing usually involves non-employees contributing ideas through the Internet.

Which of these is a light conflict tactic?

A person can hold both a task role and a maintenance role within the same group.

What type of goal best suits a dynamic work environment with frequent changes?

Who in a team typically ensures that discussions stay on track and goals are met?

Behavioral goals describe the actions needed to achieve a result.

Creating opportunities for different teams to interact can help reduce intergroup conflict.

Managers often focus more on learning goals and ignore performance goals.

Integrative negotiation aims for a win-win outcome where both parties benefit.

Which perceptual error occurs when a manager rates everyone as average?

Which generation typically prefers instant messaging and texting over phone calls and emails?

Virtual teams generally find it easier to establish trust and cohesion than face-to-face teams.

Carlos wants to run a marathon. He makes a training plan, including daily runs & milestone goals. This is an example of:

Which of the following policies supports work–life balance?

When employees feel psychologically safe, they are more likely to contribute ideas and take risks.

Which of the following best describes functional conflict?

What are the key elements in any communication process?

What is an example of positive reinforcement?

In the PERMA model of well-being, the "M" stands for:

Norms are typically written down and discussed openly by all groups.

Jason practices mindfulness by:

A team is a small group of people with complementary skills committed to a common purpose and mutual accountability.

Which element is NOT part of a SMART goal?

Which of the following is NOT a characteristic of high-performing teams?

What term describes reciprocal belief that others will consider how their behavior affects you?

Which of these is an example of extinction in behavior management?

Sophie receives weekly feedback while learning a new database system. This feedback schedule is an example of:

Prosocial behavior is more likely in organizations that foster Positive Organizational Behavior (POB).

What kind of team works together across time and distance, often using electronic communication?

What is the best approach for a manager handling a personality conflict between two employees?

In Tuckman’s model, when do team members resolve power struggles and establish roles?

Optimism is part of PsyCap and helps people make positive attributions about success.

Social media policies should clarify what information is confidential and outline consequences for violations.

Flexspace allows employees to work from locations other than the office, such as home or coffee shops.

Functional conflict is often called constructive or cooperative conflict because it can lead to positive outcomes.

What is a distributive negotiation?

Communication competence is how well someone uses communication behaviors in a specific context.

Which of these is NOT a recommended step in the TED presentation method?

What is the law of effect?

What is the role of an ombudsman in conflict resolution?

Which of the following is an unethical tactic in negotiations?

Performance goals are focused on learning and skill development.

Which of the following is NOT one of the components of Positive Psychological Capital (PsyCap)?

Forgiveness is a component of virtuous leadership.

Which of the following best describes punctuated equilibrium in group development?

Noise in communication refers to anything that disrupts the understanding of a message.

Which of the following best describes psychological safety climate?

What is encoding in communication?

Which of the following is NOT a strategy to prevent social loafing?

Tina’s job requires long hours and constant connectivity, which strains her personal life. She is experiencing:

What does 360-degree feedback involve?

People with high levels of PsyCap are more hopeful, optimistic, resilient, and confident in their abilities.

Which communication style is more often associated with sharing credit and asking clarifying questions?

Which of the following is a characteristic of hope in PsyCap?

Which of the following helps build communication trust?

Which medium has the highest level of media richness?

Which situation best reflects a buffering effect in POB?

Which statement about PERMA is accurate?

One conflict-handling style works for all situations.

Cross-cultural differences and nonverbal signals can both create noise in communication.

Feedback should avoid using absolutes like “always” or “never” to reduce defensiveness.

A company that does well and does good focuses on:

Which alternative dispute resolution-ADR technique uses a neutral third party to help communicate but makes no decision?

What is a cross-functional team?

Which type of listener pays attention but may miss some details or zone out occasionally?

During his review, Patrick’s manager focuses only on his weaknesses. What kind of experience is this?

Which of the following best increases goal commitment?

During which stage of group development do members often struggle for power and roles?

What is a major downside of relying solely on email in workplace communication?

What describes flow in Positive OB?

Which of the following behaviors is an example of positive deviance?

When a team has strong cohesiveness, they are likely to:

A gatekeeper in a group is responsible for:

Hybrid rewards in organizations only recognize team performance, not individual achievements.

Which role typically mediates conflict through humor or reconciliation?

What does the TED in the TED presentation protocol stand for?

Which of the following is a task role in a team?

What is an example of dysfunctional conflict?

What is a crucial conversation?

Which of these is an example of a time-bound goal?

Which is the most appropriate feedback?

Negative feedback can demotivate employees and should never be used.

Which type of social support provides informational help?

Flourishing employees typically report lower stress and higher job satisfaction.

Which of the following is NOT a step in performance management?

Which of these is an individual function of joining a group?

Which kind of trust focuses on sharing information truthfully?

What does the amplifying effect refer to in POB?

Jamal chooses a job with fewer benefits but offers more autonomy and purpose. What kind of reward is he valuing?

Which of the following is NOT one of the four factors in media richness?

Which conflict-handling style focuses on collaboration and problem-solving?

Which of the following does NOT foster employee positivity?

What is a primary goal of Positive Organizational Behavior (POB)?

Which reinforcement schedule is most effective when learning a new task?

Which term describes ignoring someone while focusing on your phone?

Gestures can enhance understanding and learning for both children and adults.

Work–life conflict can affect both emotional and cognitive well-being.