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CH. 2 Business Communication Types of Communication Flashcards | StudBud
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CH. 2 Business Communication Types of Communication
CH. 2 Business Communication Types of Communication
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1
What rules permit us to combine morphemes into sentences and understand how words and punctuation are organized?
Syntactic
Phonological
Pragmatic
Semantic
2
Informal language is used to inform and instruct in technological and scientific fields.
True
False
3
Morphemes are the smallest units of meaning that when combined make up other words.
True
False
4
Business writing experts say that the most important strategy to good written communication is
To be clear
To be creative
To be complex
To be aggressive
5
Verbal communication uses spoken language to transmit a message through listening and speaking.
True
False
6
Examples of visual communication include tables, charts, graphs, images, illustrations, and maps.
False
True
7
Syntactic is rules of language use, which is to appropriately speak in different contexts, conversational and formal.
False
True
8
Being fully engaged in the communication process, concentrating, and participating is known as what type of listening?
Formal
Active
Pragmatic
Passive
9
Nonverbal messages such as tone of voice, eye movement, posture, gestures, & facial expressions is:
Body Language
Business Etiquette
Soft Skill
Personal Space
10
Hearing only what you want to hear & sorting out what's not important or of no interest to you is
Selective Listening
Reactive Feedback
Active Listening
Responsive Feedback
11
Effective communication using Standard English makes it possible to coordinate action.
True
False
12
Listening means hearing what is being said, making sense of the message, and responding appropriately.
False
True
13
The receiver’s reaction to a message that is transmitted back to the sender is called
Decoding Process
Feedback
Communication Model
Encoding Process
14
Body language is the gestures, movements, and mannerisms by which a person communicates with others.
True
False
15
Effective communication using Standard English makes it possible to coordinate action.
True
False
16
The set of uniform and commonly accepted rules governing spelling, grammar, pronunciation, and vocabulary is called:
Standard English
Visual Communication
Oral Language
Semantics
17
Nonverbal communication uses spoken language to transmit a message through listening and speaking.
False
True
18
A scientist writing a report on a recent experiment will use informal language to describe the processes and findings.
True
False
19
Communication can flow upward, horizontally from equal levels, or downward from upper levels.
True
False
20
What is NOT an example of a type of communication?
Technical
Verbal
Written
Nonverbal
21
The rules about acceptable behavior and polite manners in a typical business situation.
Business Etiquette
Body Language
Personal Space
Soft Skills
22
Informal language is conveying messages using established codes of conduct, known as etiquette.
False
True
23
What type of communication uses graphic representations and signs to transmit a message through sight?
Visual
Written
Nonverbal
Verbal