Level 1 - Facility Management Review

The Tournament Committee is required to include the competitor's name and handicap on the scorecard.

What should be the base line reference for evaluating tournament performance?

An example of a core industry segment would be:

Why would the superintendent be adding lime to the fairway?

What IS NOT one of the 5 phases of the PGA Business Planning Model

What is the MOST IMPORTANT consideration when allocating floor space

The T-fixture is designed to show large quantities of hanging merch in a single style

Booking a tee time through a Third-Party Vendor (Golf Now) is a moment of truth.

When displaying hanging shirts the standard is to arrange by size with the largest shirts on the right

A moment of truth occurs when an employee evaluates the service they are going to provide.

Aside from relationships, what do all customer interactions involve?

Business goals are typically developed in the Defining the Business phase.

What should be done frequently in areas with clay soil?

The first decision made by TC and the client should be the event format.

The tournament Director's main role on tournament day is to be available for contingencies if something goes wrong.

What would be an anticipated benefit of documenting the facilities golf car safety program?

The process for developing a BP starts before you establish the goals to achieve for the shop's coming year.

In stroke play competition, the committee must provide (pre-COVID) a scorecard the contains what information?

Superintendents manage the entrance roads, grounds surrounding the course, and parking lots.

Better cash flow is one benefit of a fleet rotation program.

A planogram includes a bird's-eye view of the shops arrangements of merchandise displays

A fleet rotation program will result in equal use and fewer golf car breakdowns.

Topdressing is a way to immediately improve the soil texture.

A display of the same color golf shirts ranging from palest to the deepest shades is employing a

Moments of truth occur each time facility employees come into contact with customers?

Detailed Policies and Procedures lie at the heart of which element to support customer service?

A resume should begin with listing education first and then work experience.

What document provides basic details of the event, an analysis of where it was successful and where it was not?

The Schied Handicapping system relies on a player submitting previous scores prior to their round.

What is defined as the means available to support staff in completing a task?

When locating holes, what is the USGA recommended minimum distance from the edge of the putting green.

Stroke play events flighted by handicap allow for more competitive events.

Which species is commonly used for over-seeding dormant warm-season grasses?

Clay soil tends to be alkaline.

The skills of a golf professional include knowing rounds, memberships, golf cars, and tournaments revenues?

Staff should be involved in the business planning to create buy-in.

When writing power statements (bullets), "responsible", "involved" and "helped" are effective action words?

Grasses with rhizomes and stolons are best for filling divots.

What is part of the EXPLORE stage in the career planning process?

Short mowing causes shallow root systems

What is the most important use of the stimpmeter?

Packaged golf course fertilizers contain what combination of macro nutrients?

What ingredient in fertilizer would promote algae in ponds and waterways

Where would the most compaction take place?

What color scheme is represented by a four-way display consisting of white, black and gray pants?

Where should one look to find who is responsible for the tournament planning that must be completed for upcoming events?

Clarification of job responsibility is one of the added values provided by the strategic planning process.

Proactive planning is one of the anticipated outcomes of strategic business planning.

What is the usual business destination for long-range planning?

Callaway is a system of handicapping the unhandicapped.

What kind of color scheme consists of two colors opposite each other on the color wheel?

It is the golf professionals role to inform golfers about matters relating to the condition of the golf course

Looking at a facilities website is a moment of truth.

The Superintendents job responsibilities includes knowing the rules and strategies of golf.

What event file should be kept in chronological order?

What post tournament statistical data is most useful in planning course difficulty level from year to year?

Better ball is the best format for a corporate golf outing that includes golfers of varying abilities.

As a general rule, how many full-time maintenence people would be required to keep a fleet of 75 carts serviced?

What ingredient in fertilizer in excess could harm a plant's drought tolerance?

The size and car selection of the fleet is most important for achieving a successful golf car rental program.

Human oversight of automated watering systems is required.

A golf car fleet program benefits the golf pro because it eliminates the need for a caddie program.

Respiration describes how plants covert food into energy

A hole-by-hole scoreboard is most efficient for a shotgun start event.

Fungicides are applied only after visible evidence of disease presence is noted.

Destination area are positioned to take advantage of high-traffic corridors.

In a multi-day event, placement of tees should be balanced so the course plays approximately the same day-to-day.

A pH measurement of 3 indicates a very Alkaline soil.

A personal development summary details interests, strengths, weaknesses and future personal development steps?

Golf cars should be arranged by player name for a tee time start.

What portion of the resume concisely describes a summary of skills and qualifications gained from work experience?

The loss of adequate air supply to the root zone is most commonly caused by poor irrigation practices.

Rhizomes grow above the ground

What is a predictable consequence of adding sand to clay soil

What time-frame would be least effective for monitoring the progress and performance of a business plan?

What is the suggested distance to separate floor fixtures?

"increase merchandise sales in the golf shop" is an example of a SMART goal?

Brown patch is a turfgrass disease.

Where is the turgrass growing point located?

A holiday display of Red and Green shirts is employing a complementary color scheme

The possibility of rain is an important consideration when selecting a hole location on the green.

As customers requirements are met they become customer expectations.

Transition zones facilities tend to rely on over-seeding more than other geographic locations.

Rhizomes and Stolons are stems

Golf car fleets benefit golf pros by giving them a chance to demonstrate their value to an employer.

Due to the high level traffic they receive, fairways are usually planted with fescues.

Wall fixtures offer the least display flexibility.

The design of promotional materials is often as important as the content.

Assessing the current state of the business is the most significant advantage of strategic business planning.

Who should provide direction for creating the business plan at a golf course?

Fluorescent lamps will provide the best accent lighting in a golf shop.

Thatch is one component of a balanced environment that ensures healthy turfgrass.

Customer acquisition costs often exceed customer retention costs.

PGA.org/jobs provides info on industry positions, networking, resume writing and interviewing?

What maintenance practice can cause thatch to accumulate?

Consulting your attorney is the best option for formulating golf car safety policies and procedures.

Core skills are those that are useful for careers only in the golf industry?

Soil pH is a measure expressing the water retention coefficient of a soil sample

According to the manual, who oversees overall administration of the fleet concession?

Running out of scorecards indicates a breakdown of what key requirement for good customer relations?