Ch 4 Communicating for Success

Prior to sitting at your station, every new client should fill out an intake form, known as:

A client with on overall look that is simple and sophisticated is:

The first step in the 10-step consultation method is:

Two types of communication:

Clients will always be late or no show, you must always be ____ when handling challenges.

Thinking before you speak requires:

What should never be discussed in the salon?

Successfully sharing information between two people, or groups of people, is known as:

When communicating with your salon manager, you should do all of the following EXCEPT:

What should never be discussed in the salon?

When discussing haircolor with a client, photos can be confusing.

Servicing clients over an extended period of time with repeated visits:

In which step of the consultation should you ask the client what at-home products she uses?

A consultation need only be performed prior to the client’s first service and salon visit.

Older clients do not like gum chewing, slang, or the use of yeah instead of yes.

Repeating back what the client has said is:

In cosmetology, customer service is central to success.

The practice of educating your clients on products they need, and why, how to use them is:

The hallmark to professionalism is:

Ensuring your clients return in 4-6 weeks requires:

A client who prefers simple and sophisticated clothing and no bright patterns?

When suggesting options to a client, which of the following criteria should be used?

An important aspect of human relations is to:

Having a firm sense of _____, is the best way to understand others.

If 2 guests or stylists get in an argument, you should:

When handling a scheduling mix-up with a client, it is recommended that you:

A fundamental factor in human relations involves a person’s sense of ______.

The client consultation is also known as the: