What is 360-degree appraisal?

Performance appraisal done by several involving parties

A wildcat strike refers to...

A work stoppage not authorized by the union.

How is a balance sheet different to an income statement?

Balance sheet shows the value of the company

third party makes a binding determination to resolve matters

Maslow's Hierarchy Stage Five

Self-Actualization -problem-solving, reaching full potential

A cash flow statement is...

The document that records cash inflows and outflows

You can damage a good credit rating by

ignoring bills you cannot pay until creditors take action

What does the current ratio show us?

A measure of a firms ability to meet short term liabilities

What is job enrichment?

Giving the employees greater responsibility &more challenges

In an appraisal interview the supervisor should:

encourage the worker to discuss problems about the work

What social media should a business always use for marketing?

Depends on the type of business, products and target market

What are insurance premiums

monthy payments to the insurance company

These are all Internet recruiting tools

Twitter, blogs, Facebook, job boards, Linkedin, videos

Ensuring that employees are treated fairly and ethically is:

a core aspect of corporate social responsibility

Formal process with an independent party

Among the problems of most performance review systems are:

the difficulty of being fair and objective

What is collective bargaining?

Negotiations between labor reps and management

The first step of the marketing concept is to

identify what will satisfy customers' needs

Which exhibits positive work ethic?

Helping a coworker with a difficult task

Define Risk Avoidance

The process of eliminating a risk by choosing not to engage in an action

what are deductibles for insurance?

portion of covered expense paid by insured person

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BUSI 1005 - Exam Review (Chapters 11 - 16 and Insurance)

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Answers

1
Why did Target rush to enter the Canadian market?
None of the above
Pressure from Target Headquarters
Both A and B
Fear of Walmart's speed at expanding in Canada
2
What is 360-degree appraisal?
On-the-job appraisal
Performance appraisal done by several involving parties
Informal appraisal
Trait appraisal
3
Which of the following risks faced by businesses are often uninsurable?
economic conditions
all of the above
competitors' actions
consumer demand
4
A wildcat strike refers to...
A work stoppage not authorized by the union.
When strikers are angry as a wildcat.
The same as a strike
To begin a strike.
5
How is a balance sheet different to an income statement?
Balance sheet shows income
Balance sheet shows gross profit
Balance sheet shows expenses
Balance sheet shows the value of the company
6
Flexible work schedules and arrangements can be accommodated by:
Organizational Assessment
Accomodating work and family needs
Alternative work arrengements
Recruitment
7
When you have a good credit score you get?
higher interest rate
no credit
lower interest
illegal loan
8
Which of the following does not affect your credit score?
Payment History
Length of Credit History
Age
Your Debt
9
Which credit score is the best to have?
550-649
700-749
650-699
0-999
10
What was the most effective tactic used when collective bargaining did not work out?
Mediation
Trying collective bargaining again
Arbitration
Strike
11
What is Arbitration?
third party makes a binding determination to resolve matters
a party that gives support to parties
a party which makes decisions
party that attempts to resolve conflict
12
Who uses accounting information?
Managers
Banks
Investors
All of the above
13
Is training an investment or an expense
Neither
Both
Expense
Investment
14
Why people leave their jobs?
Employers refuse to value their opinions
All of the above
Employer makes unreasonable work demands
Failure to be clear of expectations
15
The maximum amount the insurer will pay for losses.
coverage limit
deductible
premium
insurance
16
Structured, scheduled activities or events with specific criteria, which are used to recognize employee contributions
Excellence
Formal Recognition
Informal Recognition
Collaboration
17
Maslow's Hierarchy Stage Five
Esteem - confidence, achievement, respect
Love/Belonging - friendship, family, intimacy
Physiological - having to do with basic physical needs
Self-Actualization -problem-solving, reaching full potential
18
A cash flow statement is...
The document that shows the total revenue
The net profit
The assets and liabilities document
The document that records cash inflows and outflows
19
You can damage a good credit rating by
limiting your use of credit to amounts you can repay
ignoring bills you cannot pay until creditors take action
refusing to pay amounts in dispute because of billing errors
notifying creditors immediately if you cannot pay as agreed
20
What does the current ratio show us?
How much debt a firm owes
How many current assets a firm has
A measure of a firms ability to meet short term liabilities
How many current liabilities a firm owes
21
What is job enrichment?
Gives them less challenges.
Gives them freedom of speach.
Giving the employees greater responsibility &more challenges
Gives employees less responsibilities.
22
An income statement and balance sheet should be made at the ...
middle of a fiscal period
beginning of a fiscal period
end of a fiscal period
when a business closes for the day
23
In 2013 what percentage of businesses used the internet
81
95
73
89
24
In an appraisal interview the supervisor should:
all of the above
do all the talking
encourage the worker to discuss problems about the work
start with the negative things and get them over with
25
Which of the following is considered a threat to social media marketing?
Broad reach
Negative comments
Ability to increase brand awareness
Affordable
26
Introducing a new product to a small portion of the target market.
release date
prototype
test marketing
creativity
27
Ratio Analysis is
not useful
Quantitative
Boring
Qualitative
28
The financial statements of all public corporations are available to the public.
False
True
29
Which region has the MOST Social Media users ?
South America
West Europe
North America
East Asia
30
What social media should a business always use for marketing?
Businesses should use every social media for marketing
Twitter, Facebook and Instagram
Blogs
Depends on the type of business, products and target market
31
The estimated global cost of cybercrime is between
$275 - $355 billion
$875 - $975 billion
$600 - $775 billion
$375 - $575 billion
32
The equity theory of employee perceptions includes
Contributions
All of the above
Comparisons
Returns
33
A written contract for purchasing insurance.
beneficiary
premium
rider
policy
34
The Expectancy Theory is based on which of the following?
Specific and Difficult Goals
Other People
Comparison Results
Effort, Performance, Reward
35
What are insurance premiums
a package deal coupon
monthy payments to the insurance company
how much protection insurance provides
a golden ticket
36
These are all Internet recruiting tools
Only job boards
Only Facebook
Twitter, blogs, Facebook, job boards, Linkedin, videos
Only Linkedin
37
Insurance Bureau of Canada, works to prevent, detect and investigate insurance crimes
False
True
38
Cybercrime has been ranked second out of 10 of the most important issues facing the insurance industry
False
True
39
Who is more likely to have insurance premiums?
16-18 years old
40-60 years old
60+
25-35 years old
40
What are the two types of selling?
Marketing & Distribution
Buying & Manufacturing
Consultative & Feature-Benefit
There's only one
41
Functions of Insurance include
Capital
Security
All of the above
Aid to Credit
42
Any initial or partial payment made to reduce a debt is known as
a fine.
an installment.
a pay off.
a down payment.
43
Ensuring that employees are treated fairly and ethically is:
the responsibility of company management
not central to corporate social responsibility
a core aspect of corporate social responsibility
a human resources issue
44
Mediation is a:
Formal process with an independent party
Informal process without an independent party
Formal process without an independent party
Informal process with an independent party
45
Among the problems of most performance review systems are:
all of the above
the difficulty of being fair and objective
the need to set improvement goals
the necessity of sharing the evaluation with the worker
46
What is collective bargaining?
Talks between labor reps and corporate shareholders
A shakedown by those who want more than they deserve
Negotiations between labor reps and management
A discussion between executives and workers
47
The first step of the marketing concept is to
hire a team of talented marketing professionals
identify what will satisfy customers' needs
develop top-quality products or services
operate at a profit
48
Which exhibits positive work ethic?
Keeping vital work information to yourself
Arriving to work late
Helping a coworker with a difficult task
Leaving early just because you felt like it
49
What is NOT a tactic used by Unions during a strike?
Hiring replacement workers
Boycotting
Picketing
Coordinated Campaigning
50
Define Risk Avoidance
The act of taking steps to move responsibility for a risk to a third party
The process of eliminating a risk by choosing not to engage in an action
Means using multiple layers of security to defend your assets.
Consists of taking steps to reduce risk by using tools
51
what are deductibles for insurance?
your a wizard harry
portion of covered expense paid by insured person
how much insurance coverage you have
monthly payments to insurance company
52
Market research does all of the following EXCEPT
determines target market
determines how profitable the product will be
reveals your competition
identifies potential customers
53
Businesses that face uninsurable risks must assume the cost of the risk
None of the above
Risk retention
uninsurable risk
Risk transfer
54
Types of involuntary terminations include
Layoff
Firing
Restructuring
All of the above
55
1. What is another word for orientation?
Onboarding
Off Boarding
Tree Climbing
Training
56
The promotional mix comprises
Advertising PR publicity sales promotion and personal selling
Advertising direct mail sales promotion & personal selling
Advertising PR sales promotion and social media
Advertising social media PR and personal selling
57
In the 19th Century, unions were._____ in Canada
not well understood
Totally illegal
Legal but frowned upon
Quite legal
58
The process of hiring/developing employees so they become valuable to the organization is
Marketing management
Operations Management
Information Management
Human Resources Management
59
...is the most common cyber crime nowadays, so we should be careful about what we put online.
Identity theft
Bribery
Blackmailing
60
The four risk management strategies are?
Identify, determine, evaluate, prioritize
Avoid, reduce, transfer, retain
Identify, monitor, control, manage
61
What is compound interest?
the liquidity of interest
interest on interest
a decrease in interest rate
interest on asset
62
The earliest form of advertising was what?
Newspapers
Councils
Billboards
Word of Mouth
63
The debt to equity ratio is calculated as:
Total Assets/Total Equity
Current Liabilties/Total Equity
Total Liabilities/Total Assets
Total Liabilities/Total Equity
64
A way to motivate employees to be more productive
Embrace defined pay schedules
Provide new skill opportunities
Remain centralized
Support structured work schedules
65
Market segmentation means?
Segmenting the products
Segmenting the customers as per needs
Segmenting the salesmen
Segmenting the employees
66
Examples of Incentive Programs include:
Stock-Option Plans
All of the above
Profit-Sharing Palns
Bonus Plans
67
What will personal property cover?
if your pet is injured in your home
personal guests who are injured at your house
heating, plumbing, AC
clothes, jewelry, furniture
68
The final step in the financial planning process is to
implement your financial plan.
review and revise your actions
Create a financial plan of action
develop financial goals
69
Time Value of Money is best explained as...
Pay yourself first
a dollar today is worth more than a dollar tomorrow
Risk to return relationship
Compounding increases over time
70
Who calculates insurance rates?
insurer
actuaries
policyholder
none of the above
71
In 2013 what percentage of Canadian households used the internet
86
84
85
87
72
what is risk management
preventing,reducing,or lesseningthe negative impacts of risk
uncontrollable risk
the product/ service is available at an affordable price
uninsurable risk
73
What step requires the searching of your target market?
Preapproach
Approach
Handling Objections
Selling
74
Key Person Business Insurance Income will help cover what expenses?
Replacement labour costs of a sick or disabled key employee
All of these
Over time and staff bonus to cover extra duties
Fixed overhead costs such as monthly lease of the building
75
What is job enlargement?
Longer hours for employees
non-financial motivation giving the employee greater tasks
More people are employed
76
Maslow's Hierarchy Stage Two
Esteem - confidence, achievement, respect
Physiological - having to do with basic physical needs
Love/Belonging - friendship, family, intimacy
Safety-security of body, resources, family, health, property
77
What is a sympathy strike?
When a union feels sympathetic to another union.
When even the management sympathize with a union.
When private citizens support a union.
When one union strikes to help a sister union
78
What can you NOT advertise via social media?
Non-medical drugs (cocaine,ecstasy,marijuana)
You can advertise all of the things mentioned above
Books
Movies
79
which answer IS NOT the correct way to provide and receive effective employee feedback?
Wait for a quarterly review to provide or receive feedback
End on a good note
Be very specific when giving employee feedback
Do a good deed for an employee
80
How can all employees cultivate positive employee relationships through recognition?
Company values
Good relationships with colleagues
Appreciation for their work
All of the above
81
The number of websites visited every month by Canadians is the highest in the world
False
True
82
In Herzberg's two-factor Theory what are hygiene based on?
Interpersonal relationships
All of the conditions mentioned
Company Policies
Working conditions and pay
83
What roles do banks have in the economy?
They help people invest their money in stocks.
They provide loans to people who need to borrow money.
They tax customers to pay for new programs.
Both A and C
84
What is Job Rotation?
Preforming different jobs during the day, week or month
When you spin around on the job constantly
Changing the people you work with
Having more responsibility
85
HR forecasting will determine the supply of human resources but not the demand
True
False
86
What country has the highest unionization rate?
Britain
Finland
USA
Canada
87
The point of the performance appraisal is to __________.
demonstrate correct methods for work procedures
provide a paper trail of manager-employee interactions
avoid legal problems, especially discrimination complaints
stimulate better job performance
88
Maslow's Hierarchy Stage Three
Self-Actualization-problem-solving, reaching full potential
Physiological - having to do with basic physical needs
Safety-security of body, resources, family, health, property
Love/Belonging - friendship, family, intimacy
89
The major function of personal financial planning is to
Build a budget
Achieve personal economic satisfaction
Get into debt
Reduce taxes
90
Who is responsible for the maintenance of customer relationships?
Marketing Team
Sales Team
Both Sales and Marketing Team
The entire company
91
How did the unionization rate change in Canada in the past 30 years
Decreased
Basically unchanged
Increased
First increased, then decreased
92
Employee benefits are part of an employees compensation and could include:
all of these
vacation pay
insurance
bonuses
93
I own the building/land, buy the insurance, hire the landlord and pay property taxes. Who am I?
Landlord
Tenant
Property Owner
94
Maslow's Hierarchy Step One
Physiological - having to do with basic physical needs
Esteem - confidence, achievement, respect
Safety-security of body, resources, family, health, property
Love/Belonging - friendship, family, intimacy
95
A benefit of breakeven analysis is that...
It allows targets to be set
It only accounts for one product
It is time consuming to construct
External factors aren't accounted for
96
Maslow's Hierarchy Stage Four
Self-Actualization-problem-solving, reaching full potential
Physiological - having to do with basic physical needs
Esteem - confidence, achievement, respect
Love/Belonging - friendship, family, intimacy
97
If you get a mortgage from the bank and you get mortgage insurance, the beneficiary is whomever you want
True
False
98
Payment to cover liability losses and damage/loss of home structure and it's contents:
Property
Personal Property Floater
Life
Liability
99
Branding is a.....
Technique used by an organization to increase the demand for a good
Strategy for a company to create bonds with other companies
Process of creating the name and the logo of a brand
lifestyle the company promotes
100
Trademark is
none of the above
mark to show your trade
identification device in the form of a symbol or logotype
starting point on a computer

BUSI 1005 - Exam Review (Chapters 11 - 16 and Insurance) Flashcards | StudBud