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Midpoint Assessment Flashcards | StudBud
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Midpoint Assessment
Midpoint Assessment
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StudBud Administration
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Flashcards
20 cards
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Practice quiz
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Host live
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Questions
20
Answers
1
What Makes a Great Email?
Demonstrate you were listening
Use correct spelling, punctuation, and grammar
Make your reply ‘user friendly’
Use a friendly, personal tone
2
Pick One............Which of the following statements accurately describes a function of the MPO Team
Review listings to ensure hosts are offering a flexible cancellation policy
Review reports of hosts not meeting Marketplace standards
Check new and existing listings to detect RSO Status
Prevent phishing and malware attacks to ensure our network is secure.
3
Pick One.....Which attributes describe the LISTEN phase of the Diamond Framework? Select all that apply.
Set Expectations
Connect and Empathize
Clarify and Understand
Empower and Add Value
4
Hosts using the PPB listing model must pay a corresponding commission for every additional payment request they create.
False
True
5
What are the four attributes of our service philosophy?
Human, Centered, Clarity, Cooperation
Humanity, Equality, Liberty, Freedom
Human, Individualism, Clarity, Collaboration
Human, Personal, Clear, Collaborative
6
What is netting?
Payment provider batching multiple payments together for convenience
Recover funds that have been paid to host by deducting from future bookings
Recover funds from the host's bank account through a direct debit mandate
Vrbo's system of automatically deducting the stay tax from booking amounts.
7
If a host is questioning numbers related to taxes on the payment report, we recommend to
Transfer the case to Tech Team
Go to AirBnB instead of Vrbo
Verify their numbers. You ARE A TAX expert
Consult with a Tax Professional
8
What is an essential calendar feature that we strongly encourage hosts who list on other sites to use?
Payment Terms
Minimum Stay
Calendar Sync
Base Rate
9
Pick One..................................What tools will you use on a daily basis?
Salesforce
Compass
Agent Knowledge Portal
PowerPoint
10
A host can monitor their listing compared to their market competition.
False
True
11
A host uses the OLP early payout disbursement model. When will they receive their money from additional payment request
Pay-out provider will immediately transfer money after a guest has paid.
Additional payment requests always released to hosts one day after check-in
Pay-out provider releases money within 7 business days after the guest paid
Pay-out provider will not release any funds to the host until paid in full.
12
VAT is charged on US-based bookings
False
True
13
Why would a host want to direct the guest to cancel from their account?
Hosts don’t have the ability to cancel on behalf of guests.
If a guest cancels on their own, hosts don’t have to provide a refund.
Host cancels for a guest, it will negatively impact their ranking metrics
If the guest cancels, the cancellation will be processed faster.
14
Compass is our internal system for answering phone support calls and documenting case notes.
False
True
15
What does it mean that Vrbo is a two-sided marketplace?
Circle of Life
Place for hosts to rate guests
Place for guests to find discounted hotels
Platform for hosts to advertise and guests to shop for their vacation
16
Which tool can a host use to manage their listing and handle guest requests?
Compass
Salesforce
Host Inbox
Host Dashboard
17
A host can navigate to _____ from the Performance tab of the Dashboard to review their Premier Host status and metrics
Inbox
Reservation Manager
Ranking Metrics
Premier Host
18
Which of the following describes the guests that book with Vrbo most frequently?
Retirees renting for 3 months or more
Business travelers
5-10 guests, including adults and children
Young couples traveling with a pet
19
Pick One......... Why should a host offer a flexible cancellation policy to guests?
Listings with less strict cancellation policies gain more bookings
Guests are more likely to book a rental with flexible cancellation policies
Guests consider a flexible cancellation extremely important
Guests search for rentals by using the “free cancellations” filter
20
Fill in the blank: To enable or disable Instant Booking, a host can navigate to Property > ___________.
Rules and Policies (Booking Type)
Property Details
Payment Options
Property Details
