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AMCA STUDY REVIEW FOR MAAC (PART 1) Flashcards | StudBud
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AMCA STUDY REVIEW FOR MAAC (PART 1)
AMCA STUDY REVIEW FOR MAAC (PART 1)
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1
What is the system that gives a menu choice for the pt to press a number to be directed to the correct department?
Operator
TAPS
Automated Call Routing System
Routing system
2
What is the insurance program for veterans with service-related disabilities?
CHAMPVA
VA
TRICARE Prime
TRICARE select
3
What is another name for professional negligence?
Ignorance
Malpractice
Funny
Dangerous
4
Which of the following are examples of feedback?
Verbal
Body language
Facial expressions
All of the above
5
Transcription is the conversation of the doctor’s noted into a ———-
Social history
Claim form
Medical history
Medical Record
6
What type of scheduling is for a patient who does not need an appointment?
Wave
Grouping
Open-hours
Cluster
7
What is the name of the overabundance of a particular white blood cell in the peripheral blood?
Melanoma
leukocytosis
Hemochromatosis
Basophilia
8
Path/o
means disease.
True
False
9
When attempting to collect a debt by phone, and the patient is not available, what do you leave on the message?
First name and address
Office number and address
Office name and address
First name and phone number
10
What is the best source to explain a new employee their job responsibilities?
Asking the nurses
Asking the office manager
Asking the doctor
Job description
11
The difference between allowed amount and the doctor's fee which is not the responsibility of the pt becomes a bill.
False
True
12
What does QID mean?
Four times a day
Four times a year
Four times a week
Four times a month
13
Which is spelled correctly?
Abscess
Abcess
Absess
Abcsess
14
A medical record arranged in chronological order means that it is read
quickly
backwards
like a journal
like a resume
15
Who should initial an entry added into a medical record?
The person making the entry
The office manager
The patient
Anyone
16
What does CPR stand for?
Cardiopulmonary pulse rhythm
Cardiopulmonary Resuscitation
Cardio pulse rhythm
Cancer Project Rights
17
What does PASS stand for?
Plug, Aim, Swing, Shape
Pull, Aim low, Squeeze, Sweep
Pull, All, Squeeze, Sweep
Pass, All, Sass, Somewhere
18
What is the most common type of file that is used as a reminder for future events?
Journal
Tickler
Reminder
Alarms
19
What is the first thing you do when a patient appears to have stopped breathing?
Panic
Check for a pulse
Run for help
Call for help
20
The first step in locating a diagnostic code is to look up
chief complaint
the main term (in bold)
doctor's report
service list
21
What does CDC stand for?
City for Damage Collateral
Center for Drama Control
Center for Disease Control
City for Disease Control
22
An HMO policy requires a referral to visit a specialist.
True
False
23
Blephar/o
means
Ear
Nose
Eyelid
Kidney
24
What does the suffix
-megaly
mean?
Around
Through
Enlargement
Under
25
What suffix refers to
pregnancy
?
-lysis
-hormone
-prego
-gravida
26
What is the list of the physician's charges for all procedures and services called?
A product list
A fee schedule
A service list
A list
27
Cardi/o
refers to the
Kidney
Liver
Head
Heart
28
What does the suffix
-itis
mean?
Condition
Inflammation
large
Bad
29
What is full block letter format?
Everything is flush to the left margin except the body of text is centered
All text is flush to the right margin
All text is flush to the left
Everything is centered
30
What does
intra-
mean?
Inside
Around
Within
Above
31
Who sponsors and partially pays for group health insurance?
The employee
The employer
The government
The insurance company
32
A person who is covered under another’s insurance policy is known as
the guarantor
a dependent
the employer
the person who owns the insurance policy
33
What is the record of all monies due to a practice?
Bills payable
Account payable
Bills receivable
Account receivable
34
The most common type of interoffice communication is the memorandum.
False
True
35
Which Medicare part covers physician's visits and requires an additional premium?
B
C
A
D
36
What is it called when a MAA prioritizes 3 incoming calls?
Triaging
Multi-tasking
Patient profiling
Patient greeting
37
What does SOAP stand for?
Subjective, Objective, Assertive, Plan
Subjective, Objective, Personal, Plan
Subjective, Objective, Assessment, Plan
Subjective, Objective, Assertive, Plan,
38
What is the main advantage of wave-scheduling?
It allows to the pt to come when they want
It allows the provider to see patients with the same issue
It allows the practice to accommodate a larger number of patients
It allows the doctor to pick and choose who they see
39
What does
medial
mean?
Toward the head
Toward the midline
Toward the toes
Toward the front
40
What is a claim called when it is submitted with no billing or coding errors?
A dirty claim
A perfect claim
A claim
A clean claim
41
To choose the most appropriate method of scheduling appointments, it is important to
Only schedule patients with the same complaints on the same day
Consider the physician’s preference
Ignore blocked out times
Schedule patient where you feel is best
42
When a patient is scheduled for a specific date and time to see the physician, what type of scheduling is it?
Cluster
Double booking
Wave
Fixed, time specific, or stream scheduling
43
If the office has a window to the waiting room, what is the best way to provide privacy for all patients?
Keep it closed
Keep it open
Whisper
Keep it half closed
44
Respondeat superior
means the physician is responsible for errors made by the staff.
False
True
45
What does
dyspnea
mean?
Difficulty breathing
Difficult sneezingy
Difficult sleepingy
Difficulty eating
46
What does
-ectomy
mean?
Surgical incision
Surgically made hole
Surgical reconstruction
Surgical removal
47
Faithfulness or allegiance to a cause or organization is known as
Loyalty
Friendship
Love
Compassion
48
What is the proper treatment for a chemical burn?
Flush the area with cool water
Wipe with a dry cloth
Put butter on it
Put ice on it
49
If a patient rolls up his/her sleeve for a venipuncture, this is a form of _______ consent.
Implied
Informed
Verbal
Written
50
Where is the best place to keep the crash cart?
Hallway
Nurse's station
Closet
Waiting room
51
Scheduling patients with a similar type of visit on the same day is known as
Cluster or grouping
Fixed
Double
Modified wave scheduling
52
What is needed from the encounter form to fill out the CMS-1500?
Patient’s social security number
Patient's neighbor's name
Patient’s social history
ICD-10-CM codes
53
What is the most common type of written communication used for interoffice communication?
Email
Letter
Flyer
Memorandum or memo
54
What is the first thing you should do if an elderly patient falls?
Do not help them
Help them
Ask if they are ok
alert the physician
55
If a physician explains a procedure in detail to a patient before the procedure, it is called ______________ consent.
informed
written
implied
verbal
56
What of the following is used for diagnostic coding?
CPT
HCPCS
ICD-10-CM
ICD-9-CM
57
When you are talking to someone and fail to make eye contact, they make think you are being dishonest.
False
True
58
What is the purpose of receiving feedback?
To hear that you are doing a good job
To know a patient understands your message
To know that the patient likes you
To know you said what you needed to say
59
If a pt calls the office for test results and the results are abnormal, the patient needs to speak with the physician.
True
False
60
Double booking is when two patients are scheduled for the same doctor at the same time.
True
False
61
What does POMR stand for?
Problem oriented medical recording
Problem oriented medical record
Problem ordering medical records
Practice ordering men round
62
What body plane separates the upper part of the body from the lower?
Coronl / Frontal
Sagittal
Transverse
Medial
63
Alphanumeric filing is the most commonly used type of filing system.
False
True
64
A MAA that can adjust to any situation is considered to be
Lazy
Stagnate
Flexible
Determined
65
What does NKDA mean?
No keeping Dog Around
No known Drug Allergies
Never keep dry avocados
No know Dairy Allergies
66
An AED is used when a person is in cardiac arrest. What does AED stand for?
Angrily Eating Daily
Always Eating Donuts
Automated External Defibrillator
Automated Electricity Detectors
67
Social history contains information about the patient's family history.
False
True
68
If a 15 yr-old patient comes in with her parent and wants the results of her pregnancy test, what should the MAA do?
Give the parent the results
Have them speak to the doctor
Refuse to give the results without an appointment
Give them the results
69
An increase in the use of medical terminology leads to?
Increased pressure for the MAA
Increase of training for the MAA
Increase of questions for the MAA
Increased of awareness for MAA
70
What does
dx
mean?
Prescription
Diagnosis
Doctor's name
Drug name
71
A patient's record can be released WITHOUT their signature when a court of law issues a subpoena.
True
False
72
What type of scheduling is it when a pt does not need an appointment and is seen on a first-come, first-serve basis?
Open booking/ Open hours scheduling
Stream scheduling
Wave scheduling
Double scheduling
73
What does
peri-
mean?
Above
Inside
Under
Around, surrounding
74
Petty cash is used to purchase medications.
True
False
75
What is the allowed amount?
Amount the provider is allowed to bill the insurance company
Amt allowed to billed to the patient at the time of service
Maximum that a dr will pay to the insurance
Maximum that a payer will pay for a service
76
It is unsafe to use a credit card account number on purchases made by fax.
True
False
77
A patient who has not been seen by any provider in the practice in the last three years is considered to be
A non-compliant patient
A forgetful patient
A healthy patient
A new patient
78
The term is associated with the availability of the provider, which correlates to time not available to schedule pts is
Blacked out
Greeted out
Matrix
Rounds
79
In order to be eligible to be a dependent on another person's policy, he/she must be
unmarried
under twenty-one
biological children
over twenty-one
80
What does
anterior
mean?
In back of
In front of
To the right of
To the left of
81
The terms policyholder, member, and subscriber refer to
The person who owns the insurance policy
The employer
The dependent
The government
82
Downcoding is when a healthcare provider submits codes for more expensive diagnoses or procedures than was performed.
True
False
83
What is needed before a patient’s records can be released?
Patient’s verbal consent
Patient’s signed consent
Patient’s work number
Patient’s mother’s maiden name
84
The afferent nerve carries messages to the brain.
False
True
85
What is the best way to look up a patient in the computer system?
First name, last name
Last name, address
Date of birth, first name
Full name and date of birth
86
How many designated fire exits should a medical facility have?
At least three
At least four
At least two
At least one
87
The inside address of a business letter contains
Name of the person sending the letter
All of the above
Name and address of the recipient of the letter
date the letter was edited
