Sales and Service Modules 4 - 6

The final step in the sales process

Questions that are used to collect facts

Questions are used to probe for the consequences of a problem

A technique to effectively question your prospect and present to meet his or her needs

What do sales professionals need to win sales opportunities?

Customer churn rate is

What is the most common objection in purchasing a product/service?

Behavior assessment that that determines personality style

When waiting in the lobby for your meeting, what can you do?

You only get one chance to make a favorable first impression.

What are good strategies for a strong sales presentation

Uncover your prospects needs by doing what?

What is your biggest objective when making a sales call?

Sales calls are based on pure statistics of numbers.

the problem the prospect has that your product or service can fix

What are the behavior styles?

Questions are used to probe for problems, points of dissatisfaction

When presenting price, it is best to start off by giving the customer your lowest price with all of your discounts.

"When dealing with objections you must have a keen sense of ________"

A connection or bond between people

Change my behavior in a meeting to match the clients behavior

Questions are used to uncover the core need