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MAP150 week THREE study guide A Flashcards | StudBud
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MAP150 week THREE study guide A
MAP150 week THREE study guide A
100 terms
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StudBud Administration
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Administrative MA (front office)
Flashcards
100 cards
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Practice quiz
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Questions
100
Answers
1
**** is the likely outcome of a disease
prognosis
continuity of care
incidence
quality control
2
health insurance designed for military dependents and retired military personnel is called
Medicaid
TRICARE
Medicare
CHAMPVA
3
**** means that each employee with network access must log in using a unique password
unique user identification
administrative safeguard
authentication
firewall
4
at times, the medical assistant must code a(n) **** if the physician is not yet sure of the diagnosis
symptoms
etiology
manifestation
prognosis
5
document that is completed and signed by the patient before the patients records can be transferred to another facility
disclosure authorization form
NPP
release of information form
consent for treatment and authorization form
6
the abbreviation that is the equivalent of "unspecified" is ****
NEC
POS
DOS
NOS
7
why is it necessary to include a note in the patients chart when the person does not show up for a scheduled appointment
to be prepared for future legal consequences regarding the patients care
to bill the patient for the time
to provide the medical assistant with a reminder to call and reschedule
to keep count of the number of no-shows for a possible drop in the future
8
what is the purpose of noting "c: Alice Adams, MD" at the bottom of a letter
to request that the receiver make a copy of the letter for Dr. Adams
to tell the receiver that Dr. Adams has more information about the subject
to advise the receiver that a duplicate letter has been sent to Dr. Adams
to instruct the medical assistant to send the same letter to Dr Adams
9
the federal- and state-funded health insurance program for the medically indigent is called
Medigap
MediCal
Medicare
Medicaid
10
a private computer network that can only be accessed by authorized people
interface
ethernet
interoperability
intranet
11
what is the advantage of the electronic health record
all of the above
more efficient than paper records
can include scheduling and report generation tools
can include practice management capabilities
12
What is the role of the medical assistant with virtual visits
explain to the patient the process and what will occur during the visit
all of the above
assist with scheduling appointments
initiate the visit and obtain the patients reason for the visit
13
the principal advantage of using the wave method when designing the scheduling process is that it
allows flexibility with each hour
provides more breaks for the staff
enables the physician to see more patients each day
gives priority to established patients
14
The code HIV indicates which of the following
suspected case of HIV
probable case of HIV
The manifestation of symptoms that occur as a result of HIV infection
the HIV virus is present
15
the practice management software allows the user to enter patient demographic information and schedule appointments
True
False
16
*** is a process in which the network files are copied either using an external hard drive, a server or an online system
microprocessor
RAM
write-protection
backing up
17
which is the most common type of business letter where all elements are left justified
semi-block letter format
informal full block format
modified block letter format
full block letter format
18
the process of determining if a procedure or service is covered by the insurance plan and what the reimbursement will be
a policy
precertification
preauthorization
a referral
19
An order from a primary care provider for the patient to see a specialist is a(n)
preauthorization
health insurance exchange
policy
referral
20
when is puerperium
before birth
immediately after birth
first 3 months after delivery
first 6 weeks after delivery
21
in written communication which of the following should NOT be capitalized unless starting a sentence
names of people
national nouns and adjectives
proper nouns
common nouns
22
something that is measured or observed by others is called
a sign
a symptom
a result
the baseline
23
the "code first" notation can usually be ignored
False
True
24
the international classification of diseases (ICD) was established by
None of the above
Department of Health and Human services
American Medical Association
World Health Organization
25
which of the following terms applies to the first 6 weeks after delivery
childbirth
peripartum
postpartum
antepartum
26
the medical assistant should always verify which of the following prior to the patients appointment
eligibility
effective date of insurance
benefits and exclusions
all of the above
27
health insurance designed for the Reserves or National Guard who was called into active duty by federal order
VA healthcare
Medicare
CHAMPVA
TRICARE
28
which part of Medicare turns part A and B into a private plan
Part C
Part D
Part A
Part B
29
in the alphabetic index main terms appear
indented
in italics
in bold
underlined
30
which of the following terms defines a malignant neoplasm site as the absence of invasion of surrounding tissues
secondary
benign
primary
in situ
31
which part of Medicare covers the prescription drug program
Part D
Part A
Part B
Part C
32
the document sent to the provider and patient explaining the charge, amount reimbursed and patients responsibility.
claim
explanation of benefits (EOB)
fee schedule
policy
33
what is the purpose of routine maintenance of clinical and administrative equipment
To help to ensure the best performance of the equipment
to identify when the equipment needs to be replaced
to fulfill the warranty guidelines until the equipment no longer works
for infection control purposes
34
in which part of the health record would you find the patients chief complaint
database
plan
problem list
progress note
35
An online marketplace where you can compare and buy individual health insurance plans is
a utilization management
a patient portal
a health insurance exchange
an online insurance web portal
36
active listening involves
all of the above
interpreting what the message is
restating the message to make sure you have receive the intended message
listening to what the speaker is saying
37
Beth receives a phone call regarding STAT lab results. What should Beth do?
B and C
write down the results for the provider
read back the results to the caller
Place the caller on hold and transfer to the provider
38
the process of confirming health insurance coverage for the patient is called
the NPP
preauthorization
verification of eligibility
precertification
39
the branch of medicine dealing with the incidence, distribution and control of disease in a population.
epidemiological
etiology
mortality
sequela
40
the amount of money the policyholder pays per claim before the insurance company will pay on the claim is known as the
premium
deductible
remittance
exclusion
41
which part of Medicare covers inpatient hospital charges
Part D
Part A
Part B
Part C
42
per the CDC, the refrigerators that store vaccines should maintain temperatures between *** and ***
32, 54
36, 46
36, 42
38, 48
43
**** is money owed by a company to other companies for services and goods.
accounts billable
packing slips
purchase orders
accounts payable
44
which part of Medicare covers ambulatory care
Part C
Part B
Part D
Part A
45
how many blank lines should be placed between the closing and the typed name and credentials of the sender?
one
four
two
three
46
ICD-10-CM uses up to **** characters to identify a disease or injury
3
7
5
9
47
Which type of scheduling system is often used in an urgent care setting
open office hours
grouping procedures
time patterns
modified wave scheduling
48
which relational term signifies a relationship between two conditions?
not
with
due to
and
49
diagnostic statement contains information about a patients diagnosis that has been taken from the medical documentation
True
False
50
burns are coded by
the body surface involved
all of the above
location
site
51
determining the cause of a condition, illness, disease, injury, or congenital defect describes which of the following
medically necessary
abstract
reimbursement
diagnosis
52
which of the following expenses would be paid by Medicare Part B?
outpatient hospital care
durable medical equipment
providers services
all of the above
53
what critical element of an emergency response plan includes patient sign-in sheets or schedules
evacuation policy and procedure
critical shutdown procedures
methods to report a fire and other emergencies
rescue and medial duties
54
when using terms to define malignant neoplasm site, what term is used to describe the original site or sites of cancer?
primary
secondary
ca in situ
tertiary
55
A formal request for payment from an insurance company for services provided is
claim
explanation of benefits
fee schedule
policy
56
a type of insurance that protects workers from loss of wages after an industrial accident that happened on the job
workers compensation
unemployment insurance
disability insurance
an individual policy
57
diagnostic statements can be found in
discharge summaries
history and physical exam (H&P) reports
operative reports
all of the above
58
what is a severe reaction that can be life-threatening
anaphylaxis
allergy
hereditary
intolerance
59
a provider can choose which Medicaid patient he or she wants to see
False
True
60
**** is the owner of the physical health record
healthcare facility
patient
provider
all of the above
61
which of the following is NOT required when a telephone message is taken?
the time and date
the name of the person to whom the call is directed
the callers name and phone number
the callers account number
62
How often should the crash cart be inventoried?
weekly
twice a year
at least monthly
after each use
63
what statement is correct regarding a patients allergies
allergies need to be reviewed with the patient yearly
medication, food and environmental allergies need to be documented
all of the above
the patients reaction needs to be documented
64
Medicaid pays part of the patient bill. How does the facility handle the remaining balance from the visit?
send the remaining balance to medigap
accept the Medicaid reimbursement as full payment
send the bill to the patient
leave the balance open to collect interest until someone pays it
65
an abnormal condition resulting from a previous disease describes which of the following terms?
sequela
mortality
etiology
epidemiological
66
which of the following services must be covered by Medicaid in each state?
Outpatient hospital services
Family Planning services
Transportation of medical care
Nurse midwife services
67
If proof of mailing is needed, the medical assistant might ask the post office for
special handling
insured mail
a certificate of delivery
a certificate of mailing
68
low-income Medicare patients who qualify for Medicaid for their secondary insurance are
QMBs
RBRVS
DEERS
HMOs
69
when sending a fax, the medical assistant must
ensure contact information of the sender and recipient is on the face sheet
always instruct the recipient to call when fax is received
adhere to HIPAA and HITECH rules
A and B
70
which of the following managed care plans require preauthorization for medical services such as surgery?
EPOs
HMOs
PPOs
all of the above
71
what is required for telemedicine visits
B and C only
a patients exam room
stethoscope and scale
webcam, microphone and internet video chat software
72
when the growth is noncancerous, nonmalignant and has not invaded adjacent structures or spread to distant sites
benign
uncertain behavior
unspecified nature
ca in situ
73
insurance that covers maintenance and health services for chronically ill, disabled or developmentally delayed
short-term disability insurance
long-term care insurance
long-term disability insurance
liability insurance
74
what is correct regarding patients with limited English proficiency (select all that apply)
phone calls can be challenging for patients with limited English
the language services can be charged to the patient as part of the visit
the HIPAA requires these patients have an interpreter or language assist
all of the above
75
what chief complaint should be considered urgent and the patient seen on that day?
intermittent foot discomfort lasting for 3 weeks
A and C
migraine
burning or discomfort with urination
76
who is responsible for quality-control tests on equipment at the beginning of the day?
the clinical medical assistant
the provider
the administrative medical assistant
the supervisor
77
the cause of a disorder is its ****
symptoms
etiology
manifestation
prognosis
78
in some managed care plans referrals to a specialist must be approved by the
gatekeeper
policyholder
beneficiary
third-party administrator
79
which of the following expenses would be paid by Medicare Part B?
hospice services
home healthcare charges
physicians office visits
inpatient hospital charges
80
what letter is used as a placeholder for future expansion of the code set?
Z
U
W
X
81
precertification is also called prior authorization
True
False
82
this is an electronic version of a paper record
electronic medical record
operating system
practice management software
electronic health record
83
what is the correct order of steps to take when a large fire occurs
activate, extinguish, evacuate, confine
confine, rescue, extinguish, activate
rescue, activate, confirm, extinguish
rescue, activate, confine, evacuate
84
which is the purpose of the health record?
provides the documentation regarding a persons health
provides legal protection for those who provided care to the patient
helps to provide the best possible care for the patient
supports reimbursement claims
85
services that are needed to improve the patients current health are considered
provider network
elective
medically necessary
preventive
86
When patients arrive at the facility what are their immediate needs?
To be greeted
All of the above
To know what to do
To know where to go
87
a pharmaceutical rep calls asking to talk with the provider. what should the medical assistant do
make an appointment for the pharmaceutical rep
place the rep on hold and ask the provider if they want to take the call
transfer the pharmaceutical rep to the providers extension
take a message for the provider
88
The medical assistant should be extremely careful when using a speakerphone because
confidentiality can be violated
it is distracting
the call can be traced
the service is expensive
89
the signs and symptoms of a disease are its ****
manifestations
symptoms
prognosis
etiology
90
something that is only perceived by the patient is called
a sign
a symptom
the baseline
objective data
91
The medical assistant may help an angry caller to calm down by
passing the situation off to the office manager immediately
getting angry in return
speaking in a lower tone of voice
calling the physician into the situation
92
what duties should be performed in anticipation of the day at the providers office
turn on the lights in all examination rooms
turn on all equipment that will be used throughout the day
make sure each room is fully stocked with supplies
all of the above should be performed
93
diagnostic coding was originally developed to study causes of
sequela
disease
mortality
etiology
94
ICD-10-CM codes are all numbers.
False
True
95
which part of Medicare covers prescription drug services?
Part B
Part D
Part A
Part C
96
what feature on a sign-in register would be a violation of HIPAA
arrival time
patients name
name of provider (appointment with)
insurance information
97
the healthcare provider is legally obligated to give each patient a copy of the ***
NPP
HIPAA
HITECH
OSHA
98
when placing callers on hold, how often should you check back to make sure the caller still wants to remain on hold?
until time is available to talk
no longer than 1 minute
every 2 minutes
it is not necessary to check back; patients will hold until you return
99
EMR software contains the patients medical treatment information for one healthcare facility
True
False
100
which statement is true
you do not need to verify the codes in the tabular list
the etiology is listed in italics and enclosed within brackets
all of the above statements are true
the manifestation code is listed in italics and enclosed within brackets