Instructional Methods: 2

Question 1

tool that serves as reminder to Students (upselling, referrals, booking). Educator, it serves as performance measurement

Accepted Answer

Mirror Cling

Question 2

physical and psychological responses to demanding situations

Accepted Answer

Stress

Question 3

Guest service blueprint used to ensure a satisfactory Guest experience at each stage of the Guest visit

Accepted Answer

Guest Service Cycle

Question 4

where Guests are greeted, wait for their stylist, purchase retail product, schedule appointments and check out

Accepted Answer

Reception Area

Question 5

completing and maintaining accurate Guest and business records

Accepted Answer

Record-Keeping

Question 6

developing a solid Guest-base through repeat services, referrals and promotions

Accepted Answer

Building a Clientele

Question 7

form signed by Guest prior to chemical service to fully explain the service and Guest provides information

Accepted Answer

All of the above

Question 8

using words or language to communicate

Accepted Answer

Verbal Communication

Question 9

a folder, binder or digital collection of your best work used to sell services or obtain employment

Accepted Answer

Portfolio

Question 10

salon time during which a stylist is not serving a Guest; when used effectively, downtime becomes productive

Accepted Answer

Downtime

Question 11

is an online program to survey every Guest anonymously after each of their student salon visits

Accepted Answer

Career Success Tablet (CST) Survey Program

Question 12

process of using verbal and non-verbal signs that show the speaker you are interested in what they are saying

Accepted Answer

Active Listening

Question 13

work done by several with each doing a part but all subordinating personal prominence to the efficiency of the whole

Accepted Answer

Teamwork

Question 14

a statement that describes the identity, goals and values of a person or institution

Accepted Answer

Mission Statement

Question 15

obtaining the information from your Guest in order to suggest services, products and solutions for hair and body needs

Accepted Answer

Consultation

Question 16

product reference tool for the Guest to achieve success; motivator for the Stylist to ensure the Guest has the tools

Accepted Answer

Prescription Pad

Question 17

a ‘target’ that is planned, monitored and reached within a scheduled time frame

Accepted Answer

Goal

Question 18

refers to the stylist ‘adding on’ additional Guest services based on needs and solutions to what was previously booked

Accepted Answer

both

Question 19

behaving in a manner appropriate for your business setting

Accepted Answer

Professionalism

Question 20

statement that outlines where the institution wants to be and concentrates on the future; a source of inspiration

Accepted Answer

Vision Statement

Question 21

booking a Guest a future appointment before they leave the salon

Accepted Answer

Rebook

Question 22

a polite word or sign of recognition; the first chance to make a positive first impression

Accepted Answer

A Greeting

Question 23

is a tool designed to prepare students to handle and excel at the art of consulting and salon communication.

Accepted Answer

Blueprints for Success

Question 24

remembering the person receiving a service is just a person. requires conversation and pampering. made to feel special

Accepted Answer

Guest / Client Interaction

Question 25

involves students in decision making, creating rules. ultimately results in students taking over the project or policy

Accepted Answer

Transfer Technique

Question 26

is a tool to assist the student in looking at their goals and building a book

Accepted Answer

Goal Tracking Sheet

Question 27

the use of written, verbal, and visual communication designed to attract potential Guests to your business

Accepted Answer

Marketing

Question 28

repeatedly providing a service for your Guest, such as a haircut scheduled every four to six weeks

Accepted Answer

Both

Question 29

the principles that guide your professional behavior

Accepted Answer

Ethics

Question 30

method of student salon supervision where educators supervise a specific number of students; accommodates three elements

Accepted Answer

Zone Teaching

Question 31

Program designed to acquaint students with the institution’s educational programs and objectives administrative polices

Accepted Answer

New student Orientation

Question 32

the attempt to ensure only positive impressions of you are perceived by your Guests

Accepted Answer

Impression Management

Question 33

the set of behaviors that a business or institution undertakes during its interactions with its Guest and/or students.

Accepted Answer

Customer Service

Question 34

a new Guest obtained when an existing Guest recommends the stylist

Accepted Answer

Referral

Question 35

school’s culture defines how students are trained, developed and nurtured into professionals; institution’s personality

Accepted Answer

Culture

Question 36

the way a student dresses and grooms; a reflection of self-image and the school

Accepted Answer

Student Image

Question 37

overall evaluation of self-worth

Accepted Answer

Self-Esteem

Question 38

Technical Assessment of Skills and Knowledge; a practical and written test performed at various levels of training

Accepted Answer

TASK

Instructional Methods: 2

Questions 38

Instructional Methods: 2

Questions 38