ServiceNow CSA Pract Exam 3 of 6 (Washington DC)

Question 1

Which of the following statements are true about import sets? Select 3

Accepted Answer

Imports data from several different file formats or external data sources., Import Sets cannot add data to encrypted fields., Creating an extremely large import set can cause delays and system outages.

Question 2

What coalesce config in the import process treats all imported rows as new records and does not update existing records?

Accepted Answer

No coalesce

Question 3

What field attributes can a UI policy action change on a form? Select 3

Accepted Answer

Read-only, Mandatory, Visible/hidden

Question 4

Which table does the Change Request [change_request] extend?

Accepted Answer

Task [task]

Question 5

What are some of the benefits often recognized by branding your instance? Select 3

Accepted Answer

Accelerate adoption rates, Gain user trust, Create a shared identity

Question 6

Which of the following are captured in an update set? Select 3

Accepted Answer

Business Rules, Published Flows, Report Definitions

Question 7

What phase of the Report Designer allows you to choose the title, colors, and chart properties?

Accepted Answer

Style

Question 8

What is a CI? Select 3

Accepted Answer

Intangible (e.g. business services, email) entities, Configuration Item, Tangible (e.g. hardware, software, servers) entities

Question 9

What scores are found on the CMDB health dashboard? Select 3

Accepted Answer

Correctness, Compliance, Completeness

Question 10

Where can you find information about the new and important features for applications in your instance?

Accepted Answer

Help Center

Question 11

What plugin must be activated to onboard a large volume of external users to a custom application in your instance?

Accepted Answer

External User Self-Registration (com.snc.external_user_self_registration)

Question 12

Where do the ServiceNow client-side scripts execute?

Accepted Answer

Web Browser

Question 13

What feature creates reusable components to run everyday tasks in Virtual Agent conversations?

Accepted Answer

Topic blocks

Question 14

What sorting options are available when searching for a knowledge article on the Knowledge portal? Select 4

Accepted Answer

Newest, Relevancy, Alphabetical, Views

Question 15

Where can you organise form sections and related lists into tabs in classic forms?

Accepted Answer

User Menu > Preferences > Display

Question 16

What are the database views for incident management in the base system? Select 3

Accepted Answer

incident_sla, incident_metric, incident_time_worked

Question 17

What wildcard character is used to search for values that contain a search term in a list?

Accepted Answer

* (Asterisk)

Question 18

What can you include in the Email Client Template so you can reuse them when replying to or forwarding emails?

Accepted Answer

Attachments

Question 19

What feature allows you to see who is online, their current status, and what they view or edit in real time?

Accepted Answer

User presence

Question 20

What do you select to personalize the system settings of the Now Platform user interface?

Accepted Answer

Gear icon

Question 21

What type of Flow Designer Trigger is required to look up a record, update a field value, and request approval?

Accepted Answer

Record-based

Question 22

What IT challenges can be solved with the CMDB? Select 3

Accepted Answer

Make sense of data to drive decisions and services., Regularly maintain complex data for accuracy., Consolidate disparate CI data into a single CMDB.

Question 23

What are the different ways for ServiceNow tables to be related to each other? Select 4

Accepted Answer

One-to-Many, Database Views, Extensions, Many-to-Many

Question 24

Which knowledge feedback option CANNOT be disabled at the knowledge base level?

Accepted Answer

All of them can be disabled.

Question 25

What results are displayed on the menu when searching for the keyword 'service' in the Filter field? select 2

Accepted Answer

All modules and sections within the 'Service Desk' application., Any module with a name containing 'service'.

Question 26

(Washington DC) What are the main ways to create a Platform Analytics dashboard? Select 2

Accepted Answer

Technical editor / UI Builder, In-line editor

Question 27

Which of the following defines an application service in the best way?

Accepted Answer

It is a set of interconnected apps and hosts configured to offer a service

Question 28

What dictionary attribute do you use to list all the columns you want visible on a reference field’s drop-down list?

Accepted Answer

ref_ac_columns

Question 29

Where can you view how a catalog item appears in a conversational interface and modify the item if required?

Accepted Answer

In Catalog Builder

Question 30

What allows users to see a time-stamped history of all actions taken within a record?

Accepted Answer

Activity Stream

Question 31

Which icon allows you to access resources such as ServiceNow documentation and user guide?

Accepted Answer

Question mark icon

Question 32

Which form view is displayed when clicking on the reference icon of a field in a form?

Accepted Answer

Sys_popup

Question 33

Enables you to translate the content of the catalog items on the Catalog Builder dashboard?

Accepted Answer

Localization Framework

Question 34

An ACL rule only grants users access to an object if they meet all of the following permissions Select 3

Accepted Answer

The script must evaluate to true or return an answer variable =true., Must have one of the roles in the roles list. unless empty then=true, The condition must evaluate to true.

Question 35

What variable type do you use to allow requesting a catalog item on behalf of another user or multiple users?

Accepted Answer

Requested For

Question 36

Which of the following roles CANNOT be delegated? Select 2

Accepted Answer

admin, role_delegator

Question 37

What is granted to non-administrators for them to develop applications?

Accepted Answer

Delegated Development

Question 38

What role is required to toggle the template bar and apply global templates to the forms?

Accepted Answer

No special role

Question 39

Which of the following tabs are used to configure an email notification? Select 3

Accepted Answer

Who will receive, What it will contain, When to send

Question 40

What allows you to see more information on the same screen real estate when using Visual Task Boards?

Accepted Answer

Compact Cards

Question 41

Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow?

Accepted Answer

Variable Types

Question 42

What types of permissions can be configured in an access control rule? Select 3

Accepted Answer

Roles, A script that sets the 'answer' variable to true or false, Conditions

Question 43

What is the recommended way to share a report?

Accepted Answer

Select Share

Question 44

What is a definition of a transform map in ServiceNow?

Accepted Answer

A map that links an import set's fields to a target table's fields.

Question 45

What aspects of the Service Catalog application can a Catalog Administrator manage? Select 3

Accepted Answer

Categories, Catalogs, Catalog Item

Question 46

What is the best way to share a knowledge article with another user?

Accepted Answer

A permalink

Question 47

What can you do using the CMDB Data Manager? Select 3

Accepted Answer

Manage retirement definitions and exclusion lists, Administer and manage policies and tasks, Review and approve or reject assigned tasks

Question 48

What report type requires access to the data to view it?

Accepted Answer

List report

Question 49

What field type on a form has a clickable icon that provides a preview of the associated record?

Accepted Answer

Reference

Question 50

What model/standard across applications helps track life cycle stages and stage statuses for CIs effectively?

Accepted Answer

Common Service Data Model

Question 51

Which of the following is valid regarding Flow Designer? Select 3

Accepted Answer

Saves time, Provides automation tools, Integrates with third-party systems

Question 52

Which of the following are the accessibility enhancements in the Service Portal application? Select 3

Accepted Answer

Text size can be increased to 200% through your browser settings., Text-to-speech labels that you hear match the labels you see on the screen., The screen reader speaks new content without disturbing the current flow.

Question 53

What application enables you to discover PII within the ServiceNow instance and classify, report, or act on the PII?

Accepted Answer

Data Discovery

Question 54

Where do you define user conditions to determine who can access catalog items?

Accepted Answer

User criteria [user_criteria]

Question 55

Which of the following are ways to collaborate with team members on Tasks? Select 4

Accepted Answer

Work notes, Activity streams, User presence, Connect chat / Sidebar

Question 56

Which of the following are true statements about platform scripting? Select 3

Accepted Answer

Business rules are not real-time and do not monitor fields on a form., Data Policy can be run as a UI policy client-side., UI Actions can execute both client-side and server-side.

Question 57

How do end-users typically access the service catalog when using the Service Portal?

Accepted Answer

Under Request Something

Question 58

What are the different levels of ServiceNow security before an end-user can perform CRUD operations on a table? Select 3

Accepted Answer

User Authentication, Database Access, Application and Modules Access

Question 59

Admins and application devs can create tables that do not exist in the base system. What are these tables called?

Accepted Answer

Custom tables

ServiceNow CSA Pract Exam 3 of 6 (Washington DC)

Questions 59

ServiceNow CSA Pract Exam 3 of 6 (Washington DC)

Questions 59