stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Refresher training Flashcards | StudBud
Explore
/
Refresher training
Refresher training
71 terms
·
StudBud Administration
·
19 plays
Imported from external platform
Flashcards
71 cards
F
Practice quiz
P
Host live
L
Questions
71
Answers
1
What has more impact when dealing with a customer?
What we say
Tone of Voice
Body Language
2
How would you view customer complaints?
An opportunity to improve service
As a pain in the backside
A waste of valuable time
At least it gives you a chance to talk to the customers
3
Excellent customer service leads to...
Customer loyalty --> Stronger reputation --> New customers
Lower prices --> New customers --> Better reputation
New products --> Customer loyalty --> Increased Staff
Better reputation --> Higher prices --> Fewer customers
4
Chicken is one of the known 14 allergens
False
True
5
What Is The Capital City Of Nepal
Dharan
Bharatpur
Pokhara
Kathmandu
6
HACCP Stands for
Hazard Analysis Critical Control Products
Handling Carefully Control Portions
Hazard Analysis Critical Control Points
7
One of the allergens present in vegetable stock is
Carrots
Beef
Onion
Celery
8
Name this 80's song
Rock you
I don't know
Will rock you
We will rock you
9
Who has scored the most goals in Football history?
Harry Kane
Cristiano Ronaldo
Messi
Pele
10
True or False his name is Nemo.
False
True
11
An allergic reaction can occur, as soon as someone ingests the food.
True
False
12
Will corona virus go down in history
Possibly
Ancient history
non of the above
Yes Definitely
13
Name this movie!!
Mulan
Frozen
Rapunzel
Shrek
14
Two of the Critical Control points we monitor are: Delivery and Storage.
True
False
15
TV - Paul Hollywood is a judge on Great British Bake Off
False
True
16
You should wash your hands with cold water.
True
False
17
Which of these movies did NOT star Hugh Grant
The Pirates! Band of Misfits (2012)
The Boat That Rocked (2009)
About a Boy (2002)
Two Weeks Notice (2002)
18
Name this 80's song
Vine song
Every breathe you take
Take on me
a-ha
19
What is the capital city of
Germany
?
Warsaw
Berlin
Hamburg
20
who is this Football manager?
Sir Alex Ferguson
Harry Redknapp
Mark Hughes
Jose Mourinho
21
Risk Assessment is...
To assess the risk of dangerous chemicals
Calculating the risk of an action or a piece of equipment
Calculating the risk of injury
22
which of these regions waste the most food?
Latin America
North America
Sub-Saharan Africa
Europe
23
What does
P.P.E.
stand for?
Personal Protective Echo
Personal Protective Equipment
Personal Protective Uniform
24
What does COSHH stand for?
Control of Substances Hazardous to Health
Control of Substances Hazardous to Healthcare
Control of Substances Hazourdous to Him and Her
Control of Sugar, Honey and Houmous
25
Manual Handling means...
Pushing, pulling
Handling stuff manually
Transporting or supporting a load
26
Name the football club
Sheffield
Burnley
Newcastle United
Tottenham
27
What is the tv show?
only fools and horses
the office
fawlty towers
spongebob squarepants
28
What should you do, if you see a faulty electric plug?
Use it carefully and report it
Do not use any broken or faulty electric equipment and report the fault
Use it anyway
29
Name the music artist
Ed Sheeran
Eminem
Lewis Capaldi
Bob Geldoff
30
List 1 of Connect's Values
VALUE
PEOPLE
QUALITY
CHEAP FOOD
31
What is the name of this song?
Dance Monkey
Dance Monkeys
Dance For Me
Yeah Yeah
32
Name the Song
Luke Be a Jedi Tonight
Scatman
The Final Countdown
Countdown
33
Who is an internal customer?
Educational Group
Business Traveller
Hen Do
Employee
34
History: In a medieval castle, a chandler was responsible for...
Cleaning the toilets (there was no toilet paper then either)
Wax, candles and soap
Herbs and medicines
Weaponry
35
Food Safety is...
Preparing and serving hot and safe food
The Preparation of food for safe consumption
Serving hot food
36
The Do's and Don'ts of COSHH - you should mix chemicals if trained
True
False
37
History: Two of Henry VIII's six wives were executed. Anne Boleyn was one. Who was the second?
Jane Seymour
Katherine Parr
Catherine Howard
Lady Jane Grey
38
Hot Food should be kept at no lower than 63 degrees
True
False
39
The three snowiest cities in the world are in what country?
Norway
Russia
Japan
Iceland
40
What is the flag of the UK called?
Tricolore
Stars and Stripes
Jack O'Lantern
Union Jack
41
How many Harry Potter movies are there?
6
9
8
7
42
Why do you need to be trained?
To avoid being sued
To promote awareness and avoid injury
43
One common type of food intolerance is, Lactose.
False
True
44
Manual Handling training is important, in order to avoid injury!
False
True
45
Connect Catering came 2nd on the Sunday times, best companies
False
True
46
What TV programme is this?
Coronation Street
Downton Abbey
Eastenders
Sherlock
47
Who is The best football player
Ronaldo
Messi
Gareth bale
48
Food safety is important because:
It helps you make better choices about nutrition
It protects you and customers from becoming ill
It is not really important
It is a part of the training for being a chef
49
History: Who was the ringleader of the Gunpowder Plot of 1605?
Sir Everard Digby
Guy Fawkes
Thomas Wintour
Robert Catesby
50
He was the star of a popular 80s tv show. Who is he?
Cat
Alien Furryball
Alf
Alfred
51
Door handles, Computer keyboard, light switches, these are all types of...
Utensils
High Contact surface areas
Home objects
52
How should you greet a customer?
By welcoming them and asking if you can help
By asking them what they need
By waving at them
By ignoring them
53
Food Safety Programs are based on HACCP principles
True
False
54
Why should we follow food safety rules?
Avoids food wastage
Part of the job
To keep our customers safe
Saves hassle
55
what is the tv show
menace to society
mac and devin go to high school
boyz in the hood
fresh prince
56
Safety goggles is part of PPE
False
True
57
guess that movie
The Jungle Book
Tom & Jerry - The Movie
Quest for Camelot
58
You should store raw meat in the middle shelf of the fridge.
True
False
59
The risk assessments are kept in the blue file.
True
False
60
If you are sick, have a stomach bug, you should...
Arrange to start back at work 48 hours after the symptoms have stopped
Stay and home for 24 hours
Come into work immediately
61
Connect Catering MD's are
Kate and Louise
Louise and Jane
Kate and Liz
62
What is food intolerance?
Food that makes your stomach feel funny
A digestive issue, not an immune system response, not life threatening
Life threatening issue
63
The correct posture when lifting is, Face forward, Feet slightly apart, Knees Straight
True
False
64
Allergies will pass with time and can be cured.
True
False
65
Where do we keep the risk assessments
Blue File
Green file
Red File
Purple file
66
Food allergy and food intolerance are the same.
False
True
67
where would you store heavier items?
Waist Height
Top Shelf
Lower Shelf
68
What is the hidden allergen?
Walnut
Peanut
69
What hidden allergen is present in Soy sauce?
Gluten
Glutin
70
What is anaphylaxis?
A known allergy
A severe whole-body reaction
A food intolerance
Type of clothes
71
There are 15 official food allergens
True
False
