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Dialsource Review AEC Flashcards | StudBud
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Dialsource Review AEC
Dialsource Review AEC
6 terms
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StudBud Administration
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9 plays
A Dialsource quiz, to know what's right in the biz
Flashcards
6 cards
F
Practice quiz
P
Host live
L
Questions
6
Answers
1
Which section of the Dialer do we use to make a Live Transfer to an EC?
Clicking the Live Call AEC Live Transfer button
Click the "Agent Hang Up" button
Type in the name of the college in the "Conference" box
Report a Bug tool
2
What button do you click on the Dialer to log off a session?
Hold
Next Record
Agent Hangup
Report a Bug
3
What would be the only appropriate time to skip a lead without logging a call in CAREforce?
When another employee tells you to
When we encounter an Military student
When the stu's current timezone is outside of business hours
When someone yells at us on the phone
4
Does DialSource automatically dial students for us?
Yes
Maybe So
No
5
In DialSource, what can we click on to check the student's specific address?
"Edit" button
"View Admissions Documents" button
"Edit Key Info" button
"Activity History"
6
Which voicemail would you leave with a student that shows Phone Attempt 1 on the Dialer?
WGU National v2
Phone Attempt 1 for Incomplete Apps
Phone Attempt 2
Ohana Voicemail
