The hospo needs to keep track of new product and service trends, what technology is helpful?

Social media sites such as Facebook, Twitter & You Tube

You own a motel and you want to gain another star rating. How would you do this?

Participate in an industry accreditation scheme

What government initiatives should you monitor regularly?

Health and safety, food safety, alcohol and gaming reforms

You are up against hospitality competition, what sources of info are going to help you research

personal experiences/observations, internet, colleagues

You saw a colleague pour cheaper alcohol into a higher quality bottle. Is this ethical & legal?

Not only is it unethical, it's illegal under the CCA

When should you share hospitality-related information with customers and colleagues?

On an ongoing basis throughout your working day

Where do you access information regarding equal opportunity law?

Australian Human Rights Commission

Which technology has the greatest impact on reducing energy requirements for heating & cooling?

Energy management systems that allow auto closing of blinds

How will knowledge about products and services enhance the quality of your work performance?

It helps with your customer needs with legal requirements

You work in a large hotel chain, which technological system will help operational duties?

A purchasing & inventory system linked to a POS system

Should cafe owner Murray, be excited about the increase in wine tours offered in his region?

Yes! The tourism industry has a direct impact more customers

New technologies allow for improved workplace practices, which one will benefit fast check-ins?

A key card system where the guest is texted the room number

To update your wine sensory knowledge to be confident about sales. What is best practice?

Participate in wine appreciation training courses & seminars

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Source & Use Information on the Hospitality Industry

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Questions 16

Answers

1
Which Act governs how employers work cooperatively and positively with employees?
Fair Work Act
Hospitality Workplaces Act
Occupational Health and Safety Act
Trade Relations Act
2
The hospo needs to keep track of new product and service trends, what technology is helpful?
Integrated property management systems
Future design technology such as computer aided software
Social media sites such as Facebook, Twitter & You Tube
Access to Wi-fi with fast connections and unlimited download
3
You own a motel and you want to gain another star rating. How would you do this?
refer to you code of conduct documentation and policies
attend industry association training workshops
Start networking with colleagues in similar hospo sectors
Participate in an industry accreditation scheme
4
What government initiatives should you monitor regularly?
Major national and international events
Inflation, bank interest rates and exchange rates
New competitors to a business
Health and safety, food safety, alcohol and gaming reforms
5
You are up against hospitality competition, what sources of info are going to help you research
personal experiences/observations, internet, colleagues
reference books, library and trade professionals
TV and industry associations
union and legislative documents
6
You saw a colleague pour cheaper alcohol into a higher quality bottle. Is this ethical & legal?
What the colleague did is illegal, but they didn't know
Not only is it unethical, it's illegal under the CCA
No, but lots of people do it in the hospo industry
It's unethical, but a legal practice
7
You are stubborn and don't want to wear closed at work, which policy is most suitable to follow
Occupational license
Accreditation scheme
Code of coduct
Industry association membership
8
When should you share hospitality-related information with customers and colleagues?
Whenever they ask you for information
At least monthly
On an ongoing basis throughout your working day
On a regular basis in meetings
9
Where do you access information regarding equal opportunity law?
Local Council member
Equal Opportunity and Human Rights Act
Equal opportunity board
Australian Human Rights Commission
10
Which technology has the greatest impact on reducing energy requirements for heating & cooling?
Incandescent lights replaced with energy efficient bulbs
Room key activated lights auto close when guest leaves room
Energy management systems that allow auto closing of blinds
Engineering solutions for energy savings on pumps & air con
11
How will knowledge about products and services enhance the quality of your work performance?
it ensures you have all knowledge about a product or service
it allows you to up-skill and gain work promotions
It helps with your customer needs with legal requirements
once colleagues share your knowledge, your team works better
12
You work in a large hotel chain, which technological system will help operational duties?
A computer-aided depatch system
A property management system
A purchasing & inventory system linked to a POS system
A point of sale (POS) system
13
Which Act is concerned with the way an organisation conducts business & guards unfair practices
Food Act
Competition and Consumer Act
Liquor Act
Equal Opportunity Act
14
Should cafe owner Murray, be excited about the increase in wine tours offered in his region?
No! Murray doesn't want to promote such a buisness
Yes! Murray can promote tours in his cafe
Yes! The tourism industry has a direct impact more customers
No! Murray is not licensed for wine tours and doesn't care
15
New technologies allow for improved workplace practices, which one will benefit fast check-ins?
Room management system allowing fast set up for guests
Property management system, guest profile and history info
online access to room reservation slips completed b4 arrival
A key card system where the guest is texted the room number
16
To update your wine sensory knowledge to be confident about sales. What is best practice?
Join a membership to wine-related industry accredited scheme
Join a professional industry body with restaurant catering
Network with colleagues who like wine
Participate in wine appreciation training courses & seminars

Source & Use Information on the Hospitality Industry Flashcards | StudBud