Working effectively with others

Sensitivity to the similarities and differences that exist between cultures

The correct ways of behaving in certain circumstances

Requires a simple choice of 2 responses eg: yes/no

A give and take approach to resolving a disagreement

flexible rostering is an example of

Age, gender, religion, culture, disability, sexual orientation are all elements of

EEO stands for

Creating an environment where people feel welcome

The correct use of grammar and spelling are very important in this

Lack of clarity in workplace policies and procedures will lead to

These questions have a greater scope for response eg: How was your meal?

People who are confident, know what they want, but can listen to others points of view and will stand up for others

Types of communication include:

background noise, cultural differences, and use of inappropriate language are examples of

compromising, competition, avoidance and accommodating are all

So you would like the steak with a salad, is that correct?

The principles of EEO are

working comfortably with others in an environment of shared responsibility and mutual respect

Involves the intervention of a third party to help settle a dispute

Involves the use of spoken words

Resolving a conflict with a customer involves

The variety of cultural or ethnic groups that make up society

people who are submissive and avoid confrontation