WPR Competency #Skills 1-3

Question 1

Eli proposed a plan to expand his business while cutting costs. This is an example of:

Accepted Answer

Creativity

Question 2

An employee demonstrating a new, efficient way to safely dispose of used motor oil at an auto shop is an example of:

Accepted Answer

creativity and innovation

Question 3

As a server, you realize that your customer's order for a particular fish dinner has been sold out. What do you do?

Accepted Answer

Have the manager offer a substitute and a discount on the overall meal.

Question 4

What is Paul doing when he wants to improve the confusing employment schedule at his work?

Accepted Answer

Initiative

Question 5

Which personal skill BEST describes your ability to think outside the box, self-motivation and your knowledge?

Accepted Answer

Resourcefulness

Question 6

What will be Laurette's decision process for selecting the best contractor for an upcoming construction job?

Accepted Answer

Select the best contractor by evaluating all factors needed

Question 7

Critical thinking can be used

Accepted Answer

any time one is trying to find an answer to a problem.

Question 8

Which of the following best resembles initiative?

Accepted Answer

Seizing a leadership opportunity

Question 9

Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:

Accepted Answer

Creativity

Question 10

In terms of work ethic, what is initiative?

Accepted Answer

Working without being told

Question 11

The last step in the decision making process is:

Accepted Answer

evaluating results

Question 12

What is a quick techique to gather ideas to generate a fast solution?

Accepted Answer

Brainstorming

Question 13

An example of proposing an additional service to your products could create return business and customer loyalty.

Accepted Answer

Creativity and innovation

Question 14

To ____others means to try to see things from their point of view and gain an understanding of their situation.

Accepted Answer

empathize with

Question 15

What is the FIRST step to ensure all work is completed if a coworker asks you to help her complete a project today?

Accepted Answer

Clarify the priority of objectives with the project leader.

Question 16

The activity of examining information and making assumptions that are clear and rational and based on evidence is what?

Accepted Answer

Critical thinking

Question 17

Which is the best example of "demonstrating creativity and innovation"?

Accepted Answer

Developing and/or improving products, services, or processes

Question 18

Which of the following will not help you get tasks done on the job?

Accepted Answer

Waiting for someone else to help

Question 19

What is the BEST way to come up with good ideas to present at the next staff meeting?

Accepted Answer

research how other companies and experts have improved customer service.

Question 20

How does Barry determine efficiently where the problem lies when his "Open" sign does not light up?

Accepted Answer

Attempt to switch on another device to see if it has power

Questions 20