what is the goal of the "preference" consultation step

discuss the products the client uses

what is product development

field of creating new products and technologies

what is your professional responsibility with regard to personal problems

keep these problems to yourself

what does the term ethics refer to

moral principals which we live and work by

what is an appropriate action in the event of unethical behavior by a manager

challenge the managers authority

what is your scope of practice

product and treatments you can offer

what does a mission statement establish

the values an institution lives by

what is restoration work

esthetics specialization with mortuary science

when should a client be asked to reschedule their appointment

when they arrive more than 15 mins late

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milady ch 1-4 review esthetician

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Questions 32

Answers

1
what makes clients eager for your knowledge
the way your work station looks
how attractive you are
good professional image
the certificate on the wall
2
what is the goal of the "preference" consultation step
determine skin type
discuss home care
discuss the products the client uses
recommend new products
3
what is the goal of the "maintenance" consultation step
fitzpatrick typing
discuss home care
o malley typing
discuss the products the client uses
4
what is product development
getting clients used to a certain product
amount of time a product needs to cure before it can be used
practice of building a customer base for a new product
field of creating new products and technologies
5
who visits salons and spas to ensure compliance of state regulations
official state spa tech
state licensing inspector
state cosmetic regulator
official state esthetician
6
what is the best form of advertising
newspaper
snail mail
internet
word of mouth
7
what is your professional responsibility with regard to personal problems
keep these problems to yourself
avoid people when youre in a bad mood
seek guidance from your manager
seek guidance from your clients
8
what term refers to the impression you project,informed by your appearance, attitude, and abilities
personal conduct
professional conduct
personal image
professional image
9
what is the term for posture that is healthy for the spine
ergonomically correct
cardiovertabraically correct
endemically correct
osteospinally correct
10
what does the term ethics refer to
moral principals which we live and work by
regulations which state what products you can use
service you can perform based on your certificstion
laws that keep us from stealing from our employers
11
what must you master in order to thrive in the field of aesthetics
psychology
psychiatry
art of manipulation
communication
12
who is responsible for examinations,licensing and standards
state licensing inspector
esthetician examiners
licensing specialist
state board members
13
what is an appropriate action in the event of unethical behavior by a manager
challenge the managers authority
perform a citizens arrest
physically eject them fromthe salon
create a petition for their removal
14
what is considered a legal document
intake form
color chart
service record
consent form
15
when should you count to 10 before you speak
when conflicts arise
at all times
when you speak with your manager
when you speak with a client
16
what is an example of a positive non verbal cue
good eye contact
yawn during conversation
looking at your phone while someone is talking
checking out yur nails while someone is talking
17
according to the golden rules of human relations, every action has
reaction
physical response
verbal response
inaction
18
what term refers to the conscious act of planning your life
personal scheme
course of action
game plan
life design
19
what is your scope of practice
the geographical region you can legally operate in
the hours your salon is open everyday
the amount of time you make available to each client
product and treatments you can offer
20
where was threading invented
korea
china
japan
vietnam
21
when doe the "review" step occur in the consultation process
whenever is convienant
at the beginning
at the end
in the middle
22
what helps you to understand the needs and desires of people around you
judgement
prioritizing
communication
self management
23
what can you do to avoid scratching clients
avoid fingertips touching the skin
keep your nails short
wear gloves
soak your nails to make them soft
24
how much time of the relaxation response can one exercise session generate
8 hours
10 minutes
30 minutes
2 hours
25
primary purpose of camouflauge makeup
to make a person stand out in a crowd
to shield the skin from the sun
to disguise imperfections
to creat the illusion of darker skin
26
term that refers to the art of manipulating materials on an atomic or molecular scale
nucleotechnology
nanotechnology
microtechnology
minitechnology
27
what does a mission statement establish
how many employees a business will have in 5 years
the values an institution lives by
which charities a business will support
how much money a business will make in its first year
28
when are opened toe shoes appropriate for work
when you feel like it
never
in summer
anytime
29
what is restoration work
esthetics specialization with mortuary science
fixing your broken teeth
surgical procedures used to build bodies after accidents
another name for cosmetic surgery
30
what term refers to a well thought out process for achieving something
time management
self management
procrastination
prioritizing
31
when should a client be asked to reschedule their appointment
when they arrive more than 15 mins late
when youre not in the mood to deal with them
if they are 5 mins late
when they are in a rotten mood
32
what is a good description of a client who should be booked at the end of the day
one who is habitually late
one who is often rude to staff
one who is a talker
one who is never sure of the services they want

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