Foundation's Chapter's 3 & 4 Test

Wld you do to ensure you are staying on track w/your plan or goal?

You can practice professional ethics through your:

Which of the following relieves stress?

Which answer is a method of managing your time wisely?

The best way to understand others is to begin w/a firm understanding of____.

What should you have at your fingertips when giving a consultation?

There is a huge difference between being right and:

In a salon/employee situation, what is the best way to handle tardy client's?

The salon manager is generally responsible for:

When combined w/additional consultation & retail responsibilities, the avg trtmnt time generally totals:

Your professional image consists of your outward appearance & the conductyou exhibit in the_______.

It's alright to gossip with coworker's when:

Estheticians must only offer services within the scope of:

What should you always have your client sign before an having an aggresive treatmnt?

What does time managemnt teach you to do?

An employee evaluationis a formal meeting where:

Having good posture includes:

The Golden Rules of Human Relations teach that every action brings about a reaction. What does this mean?

The guidelines for success teach, "Be kind to yourself." What does this entail?

What is an important step in determining why a client is unhappy?

Having a pleasant tone of voice is the opposite of:

Every complete consultation should be structured in such a way that you cover ___.

When a service fails & you have an unhappy client on your hands, u should:

Identify the two types of goals:

True beauty is rooted in:

Define communication:

Which of the following answers is not a skin type?

By staying focused on ____you can help create a stress-free & productive enviroment.

How often should a client consultation form be done prior to a service?

Although technical & artisitic skills are essential, what must you also master in order to be successful?

Time managemnt enables you to:

Which of the following questions are not part of a 10-step consultation?

If u have an aggresive client who's not responding to your best efforts to communicate effctively, what should u do?

An intake form is also called a(n) ___or___:

When you interact with fellow staffers, you should:

Which of the following is central to customer service?

Human beings are social animals; when we feel secure, we like to interact with:

What can Life Skills do for your persoanl development?

Having a healthy, well-developed attitude includes:

Personal hygiene is the daily maintenance of cleaniness & healthfulness thru_____'

When dealing with difficult client's, you should:

What does a strong work ethic include?

When dealing with a dissatisfied client, you should: