When should you share hospitality-related information with customers and colleagues?

On an ongoing basis throughout your working day

The hospo needs to keep track of new product and service trends, what technology is helpful?

Social media sites such as Facebook, Twitter & You Tube

To update your wine sensory knowledge to be confident about sales. What is best practice?

Participate in wine appreciation training courses & seminars

New technologies allow for improved workplace practices, which one will benefit fast check-ins?

A key card system where the guest is texted the room number

You own a motel and you want to gain another star rating. How would you do this?

Participate in an industry accreditation scheme

What government initiatives should you monitor regularly?

Health and safety, food safety, alcohol and gaming reforms

You are up against hospitality competition, what sources of info are going to help you research

personal experiences/observations, internet, colleagues

Should cafe owner Murray, be excited about the increase in wine tours offered in his region?

Yes! The tourism industry has a direct impact more customers

You work in a large hotel chain, which technological system will help operational duties?

A purchasing & inventory system linked to a POS system

You saw a colleague pour cheaper alcohol into a higher quality bottle. Is this ethical & legal?

Not only is it unethical, it's illegal under the CCA

How will knowledge about products and services enhance the quality of your work performance?

It helps with your customer needs with legal requirements

Which technology has the greatest impact on reducing energy requirements for heating & cooling?

Energy management systems that allow auto closing of blinds

Where do you access information regarding equal opportunity law?

Australian Human Rights Commission

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Source & Use Information on the Hospitality Industry

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Questions 16

Answers

1
When should you share hospitality-related information with customers and colleagues?
Whenever they ask you for information
On an ongoing basis throughout your working day
On a regular basis in meetings
At least monthly
2
Which Act is concerned with the way an organisation conducts business & guards unfair practices
Competition and Consumer Act
Liquor Act
Equal Opportunity Act
Food Act
3
The hospo needs to keep track of new product and service trends, what technology is helpful?
Future design technology such as computer aided software
Access to Wi-fi with fast connections and unlimited download
Integrated property management systems
Social media sites such as Facebook, Twitter & You Tube
4
To update your wine sensory knowledge to be confident about sales. What is best practice?
Join a membership to wine-related industry accredited scheme
Network with colleagues who like wine
Participate in wine appreciation training courses & seminars
Join a professional industry body with restaurant catering
5
Which Act governs how employers work cooperatively and positively with employees?
Trade Relations Act
Fair Work Act
Hospitality Workplaces Act
Occupational Health and Safety Act
6
New technologies allow for improved workplace practices, which one will benefit fast check-ins?
online access to room reservation slips completed b4 arrival
Room management system allowing fast set up for guests
A key card system where the guest is texted the room number
Property management system, guest profile and history info
7
You are stubborn and don't want to wear closed at work, which policy is most suitable to follow
Industry association membership
Code of coduct
Accreditation scheme
Occupational license
8
You own a motel and you want to gain another star rating. How would you do this?
Participate in an industry accreditation scheme
refer to you code of conduct documentation and policies
attend industry association training workshops
Start networking with colleagues in similar hospo sectors
9
What government initiatives should you monitor regularly?
Inflation, bank interest rates and exchange rates
Health and safety, food safety, alcohol and gaming reforms
Major national and international events
New competitors to a business
10
You are up against hospitality competition, what sources of info are going to help you research
TV and industry associations
personal experiences/observations, internet, colleagues
reference books, library and trade professionals
union and legislative documents
11
Should cafe owner Murray, be excited about the increase in wine tours offered in his region?
No! Murray doesn't want to promote such a buisness
No! Murray is not licensed for wine tours and doesn't care
Yes! The tourism industry has a direct impact more customers
Yes! Murray can promote tours in his cafe
12
You work in a large hotel chain, which technological system will help operational duties?
A property management system
A purchasing & inventory system linked to a POS system
A point of sale (POS) system
A computer-aided depatch system
13
You saw a colleague pour cheaper alcohol into a higher quality bottle. Is this ethical & legal?
Not only is it unethical, it's illegal under the CCA
It's unethical, but a legal practice
No, but lots of people do it in the hospo industry
What the colleague did is illegal, but they didn't know
14
How will knowledge about products and services enhance the quality of your work performance?
it allows you to up-skill and gain work promotions
once colleagues share your knowledge, your team works better
it ensures you have all knowledge about a product or service
It helps with your customer needs with legal requirements
15
Which technology has the greatest impact on reducing energy requirements for heating & cooling?
Engineering solutions for energy savings on pumps & air con
Incandescent lights replaced with energy efficient bulbs
Energy management systems that allow auto closing of blinds
Room key activated lights auto close when guest leaves room
16
Where do you access information regarding equal opportunity law?
Australian Human Rights Commission
Equal Opportunity and Human Rights Act
Equal opportunity board
Local Council member

Source & Use Information on the Hospitality Industry Flashcards | StudBud