Mod 110 Unit 2 Theory

The ________ is used to verify the correct spelling and use of drugs.

The telephone in a medical office should be answered by the ________.

Make sure to __ every call that you have with a patient

________ is the sum of the values, attitudes, and behaviors a person exhibits

If a caller chooses to wait on hold, you will need to check on him or her approximately every

__ is a directive technique in which the MA requests more information to understand the patient

For a small fee, a(n) ________ can be obtained at the post office.

A ___letter is useful when the same letter is sent to several people

__behavior is when you offer new ideas to people in such a manner they do not feel threatened

Gender- ________ terms are preferred when writing business correspondence

On an envelope the ___ line in the address must include the city, state abbrev & ZIP code

__ or checking for errors in content and typing, is critical to written business communication

Test results received from another dr should be stamped ____ & routed to the appropriate dr

A FAX machine is a duplication of a document that is then transmitted via a FAX machine

________ is inappropriately indicating either male or female by the type of language used

When working with a visually impaired patient u should position yourself __ him & speak clearly

________ is a process used to determine the order in which patients should be treated

___is used when the marital status of a woman is unknown

Messages taken by an MA should include all of the following, EXCEPT

When making reminder calls if someone other than the patient answers & asks why you are calling

Which of the following is considered a type of emergency?

When dealing with laboratory tests, medical assistants must never ________ test results.

If it were 2 P.M. in Springfield, Missouri, what time would it be in Santa Ana, California?

The ability to understand what the patient is feeling because you have experienced it

the signature line is typed __ lines below the complimentary close & has the name of the writer

With all telephone calls the first thing you will need to find out is the patient's ___

The ___ must sign off all prescription refill requests

A return address for the sender should always be placed in the ________ corner

are generally written using a shortened format and used for interoffice communication

Patients may need to be put on hold for all of the following EXCEPT, ___

Even if you question whether a call is actually an emergency, you must always ________.

A ___learner, learns by hands on activities

Which is NOT a guideline for helping the hearing impaired?

________ communication is the language of gesture and actions, including body language

When editing medical reports, you cannot change the ________ of the report or alter the meaning

It is the violation of the ___to discard patient information into a trash can

You may be able to answer the patient's insurance & account questions but most will be sent to

A person in ________ will unconsciously avoid an unwanted feeling or situation

If your dr is NOT present your office should have a _ in place for howto handle emergency calls

Many physicians accept or return calls from patients

If you need to transfer a call, you should do all of the following, EXCEPT ________.

During a telephone call from a patient u should have the patient __ his name to avoid mistakes

Sometimes cell phones are not allowed in procedure rooms due to

Every office correspondence should have a current ________.

Being ________ is trying to impose your point of view on others or trying to manipulate others

The ___learner retains information better by hearing

VALUES are a set of standards a person uses to measure the worth or importance of something

A patient gives ________ by signing a copy of a medical office's notice of privacy practices

___ involves paying attention to the speaker completely & concentrating on the verbal message

HIPAA designates __ as any facts that if revealed could potentially be used 2 identify a person