Which of the following is the most likely reason of losing guests' business

Guests are dissatisfied with service

What of the following statement is the best way to provide guest service?

Find resources available to help you offer guest service

Using your initIative when providing service shows guest you:

Some of the best ideas cost little to no money to implement

Which of the following is the best reason to provide guests with authentic service

Guest see that they are important to you

When is the best time to get involved in guest service

When you first recognize the guest's needs

In order to delight a guest, you must:

understand what might surprise the guest

To raise the quality of the service you provide guests,also look for this

customize the service you offer

Following through on a request or complaint shows the guest you

take ownership of the service you provide

Using your imitative where providing service shows your guest

are personally motivated to go beyond and beyond

Which of the following is the best example of using intuition

Observe identify service guests may not know they need

When providing outstanding guest service, a worker should

act like a manager would in the situation

Empathy is best described as:

showing guests you understand the way they feel

Which best describes exceptional service for a guest situation?

The situation is resolved to the guest's satisfaction

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Guest Service Gold

16 termsStudBud Administration398 plays

Credential for Guest Service Gold

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Questions 16

Answers

1
In order to be a guest service champion, you must
get involved with guests
avoid guests' wants and needs
pretend to care for guests
tell guests the service you provide
2
Which of the following is the most likely reason of losing guests' business
Guests never returned to the area
Guests are dissatisfied with service
Guests wants to vary where they stay
Guests are attracted to competitors
3
What of the following statement is the best way to provide guest service?
Find resources available to help you offer guest service
Focus on the speed and efficiency
Identify a standard greeting that is polite & welcoming
Practice pronouncing guests names
4
Using your initIative when providing service shows guest you:
Always get management approval before acting on an idea
Some of the best ideas cost little to no money to implement
Dont want extra services unless they specifically ask for it
Ensure the idea doesn't cause you extra work during a shift
5
Which of the following is the best reason to provide guests with authentic service
Guest see that they are important to you
Your supervisor expects you to do
Your peers will follow your lead and step up their service
Guests can get service some where else
6
Which of the following is the most important element of communicating with guest
Listening to guests
Fixing guest issues
Talking to guests
Making excuses
7
When is the best time to get involved in guest service
When management tells you to get involved
When a guest specially asks for your help
When you first recognize the guest's needs
When the co-worker requests your assistance
8
In order to delight a guest, you must:
ensure money is available to cover supplies
ask what service the guest is looking for
understand what might surprise the guest
identify service that is completely unusual
9
To raise the quality of the service you provide guests,also look for this
get recognition for your services
customize the service you offer
provide feedback to co-workers
lower the cost of service offered
10
Following through on a request or complaint shows the guest you
can solve any problem that occurs
understand great guest reviews are very important
take ownership of the service you provide
always look for ways to surprise your guests
11
Using your imitative where providing service shows your guest
are personally motivated to go beyond and beyond
knowledgeable of your property's policies and procedures
focus ob doing a good job required of your job
use your emotions to determine the service you offer
12
Which of the following is the best example of using intuition
Get noticed by guests
Always smile and greet guests you encounter
Being on time to work
Observe identify service guests may not know they need
13
When providing outstanding guest service, a worker should
act like a manager would in the situation
treat guests with dignity and respect
be focused on company procedures
tell jokes and keep guests entertained
14
Empathy is best described as:
showing guests you understand the way they feel
following through on the promise of great service
asking questions to know what service guests need
offering guests appropriate and genuine service
15
Which best describes exceptional service for a guest situation?
The guest posts a negative review to a travel site
The situation is handed off to another employee
The situation is resolved to the guest's satisfaction
The guest has checked out and left the property
16
Which of the following qualities is considered being a champion
confidence
Consideration
compassion
consistency

Guest Service Gold Flashcards | StudBud