AHS - Advanced

Question 1

What's the time frame customers have to file an HGC for cleaning services?

Accepted Answer

7 Days

Question 2

Customers can order a Tire Installation separately or after the order for the item is placed

Accepted Answer

True

Question 3

All providers listed in VAS show $250 as their price because

Accepted Answer

It's a hint to let us know we need to call them to confirm their price

Question 4

The service provider must send a picture of the technician to the customer at least:

Accepted Answer

24h prior to the appointment

Question 5

To start taking AHS contacts, I feel

Accepted Answer

Willing to succeed day after day, Empowered, Ready than ever since I know I am the best version of myself, Valiente

Question 6

According to the policy, when a tech/pro is late we should offer the customer a $15 promo

Accepted Answer

True

Question 7

CSA's Safe-T limit is:

Accepted Answer

15%

Question 8

When an order isn't claimed it shows assigned to the pro "Amazon Home Services"

Accepted Answer

True

Question 9

What does OBM mean?

Accepted Answer

Offer Based Model

Question 10

Abigail mentions that she wants to order a TV Wall Mounting Service for 3 TV's, what should you do?

Accepted Answer

Ask her to place the order, agree in written with the pro final price

Question 11

Is there a penalization if a customer cancels a service less than 24h prior to the appointment?

Accepted Answer

True

Question 12

When we shouldn't submit the service provider coaching form?

Accepted Answer

Pro damaged the customer's property

Question 13

Which payment method isn't accepted for AHS orders?

Accepted Answer

Promotional certificates

Question 14

How do we provide coaching to peer when it comes to HBS?

Accepted Answer

Use CIM > Work Requests tab > Submit Contact Feedback

Question 15

Who is the best?

Accepted Answer

Me, Myself, I am, All above

Question 16

Licenses are required in all states

Accepted Answer

False

Question 17

If a customer requests to cancel the service less than 24 hours before the appointment, you should:

Accepted Answer

Transfer to Fulfillment

Question 18

Customers can order services through the 1-Click option on the website

Accepted Answer

False

Question 19

Free service was not placed along with the item

Accepted Answer

Listen to cx, check if service is still free and get DART approval

Question 20

We call Non-Fulfillable an order when:

Accepted Answer

The appointment preferences are earlier than the EDD

Question 21

We can file an HGC when the service order shows as "Pending Fulfillment" on CSC?

Accepted Answer

True

Questions 21